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July 2024 by Susan Clark
Store# 1346
Life was good until I encountered Carlos C. at Staples.
I walked in to pick up my assembled gaming chair.
Unfortunately, Carlos C. was the only employee available to lift the chair to my truck. I was also purchasing another item, waiting in line when Carlos opened a register to help the customer in front of me. He immediately left the register when I walked up to the counter, telling me to wait for David to check me out (he was waiting on other customers) Carlos C. told me to pull my truck up next to the curb (in the middle of a thru lane) I told him I was parked in handicap, as close as I could get. I specifically told Carlos NOT to load the chair into my truck without me there. While waiting in line to purchase my item, (because Carlos wouldn't check me out) Carlos C. picked up my chair, and began walking out of the store with it, loading it UPRIGHT into my truck. Yes, he loaded the chair wheels dragging on my tailgate without my knowledge or permission.
I was yelling from the line I was in and David, the Employee at the cashier was yelling in his microphone system, for Carlos C. to STOP and NOT load the chair into my truck without me there. Carlos C. ignored myself and David, and left the Chair Upright with the wheels rolling on my tailgates walked back into the store and began checking out other customers.
I asked for Patrick the manager, but he was "out to lunch".
I have purchased multiple chairs, and items from this store, and have never experienced bad service/ bad attitude/dismissive behavior until today. Absolutely Unacceptable!
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June 2024 by megan scott
Hours are wrong on website Saturday they close at 8 not 9. Even though the hours say they’ve been updated in the last two weeks, an employee stated “It has been that way for 2 years” Would have been nice to know before driving 30 min to come to the temecula location since they said they were open later.
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June 2024 by Chloe Dungan
The staff there are really friendly and will help you find whatever you need
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June 2024 by John Zion
I needed some items for my home office and the Temecula location is closest. I found everything I needed. Excellent customer service while checking out. Staples is my go to place for office supplies.
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June 2024 by Mike Fields
Purchased basic office desk. Associate was exceptional and assisted me in making my decision of best product based on my needs....Great job! Assisted in loading as well.
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May 2024 by Ava Pickard
I sent my sibling’s to staples to grab some paper and ink and they told me as they were walking into the store one of the employees told me that they were not allowed to come inside without an adult. (They are older teenagers) it’s not like I’m sending 5 year olds into staples by themselves. I have had them go to staples MANY MANY times for years now. They can drive, so surely they can go into staples by themselves.
We are very disappointed.
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April 2024 by John Warner
EXCELLENT SELECTION AND SERVICE
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March 2024 by Liliana
I always find all what I am looking for
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February 2024 by Gia Rueda
An employee saw I was interested in a well-priced office chair. He offered assistance, located the box, offered to assemble the chair, and had me checked out in a jiffy. He called a couple of hours later to let me know it was ready for pick-up. Another employee carried the chair out to the parking lot (even though it has wheels) and helped me fit it into the back of my SUV.
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January 2024 by CPROSIE
Print center has always been very helpful and produces quality finished products.
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January 2024 by Sandie Waters
The Amazon return counter was quick and organized. I will definitely use them again for my returns. After, we shopped a bit. I love me some office supplies. I walked around with the Amazon app in my hand. The prices couldn’t compare. Amazon was much cheaper than staples…even with the 15% discount coupon.
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January 2024 by Carol Landry
The young guy that helped me buy a chair was great! This was Dec. 29.th 2023.
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January 2024 by katie
The GM, Patrick, was amazingly helpful and very charismatic! Came to Staples for paper, left with a smile :D
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January 2024 by Coco Proffit
Every year I make the foolish choice to make friends and family ornaments. Every year it’s a pain however for the past three years I have gone to Staples. This year I went to the Menifee location which is 10 minutes from me where the employee there assured me the project I was looking to do was not possible. She was incredibly short, unhelpful, and rude. I left frustrated but knew the Temecula location would help me. So I hoped in the car and drove 40 mins to Temecula. I was over the moon to see Melissa was there again this year since she was so helpful last year. Melissa took time to help me, was incredibly friendly, multitasked like an absolute boss, and overall completely worth sitting in Temecula traffic! I may hate making ornaments and sitting in traffic but Melissa’s customer service absolutely softens the blow! Thank you Melissa!!!! (If there is more then more then one Melissa at this location she is the amazing mermaid with the colored hair!
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January 2024 by Gabrijela S.
Once again Staples printing services drops the ball! Same day is apparently not same day! 'Someone' put my order into production then forgot about it! Instead of putting a rush on it, David said, 'That won't happen' - He was actually going to make me wait until 8:30p to actually deliver a product that was already 24 hours late! Ken, apparently the manger, instead of apologizing for THEIR mistake took an annoyed tone after I asked to put a rush on the order (6:51p the next day) and instead offered to cancel my order. No sense of customer service for having wasted my time plus now another hour of wasted time! Fix your website offering same day services or fix the store! Your staff is not delivering what you are selling!
