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December 2021 by Murtaza Hakeem
Go to a 3rd party store, their phones are $100 cheaper and if anything is wrong with it, its still covered by T mobile and you can fix it there. While I said this to Jhvonny, he got upset and said he will remember that next time he sees me. Idk why, but he was on the verge of tears. Very weird experience. I still don't understand why he cried.Other store was charging $999 for iPhone 12 Pro
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July 2021 by Huesca Eric
The asstian manager is very unprofessional and dose not know how to talk to customer the associates only care about the sale and nothing else I will not ever return to this store until management is replaced
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July 2021 by Abel Mesta
Erika and Gabriela were all business yet attentive and polite.They went the extra mile to say the least.
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July 2021 by Phoenix Neri
Take forever to help customers
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July 2021 by Yaneth Dennison
They never fixed my phone, the always send me to Apple store ..;(
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May 2021 by Carmen Lupercio
Customer service is incompetent, they have no knowledge of customer complaints to help. Also no oversight on customer input, that is imputed incorrect more than on one occasion.
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May 2021 by William Carver
I used this Temecula Ca location for years..Used to be a customer service store with great serviceI actually got taken to a phone away from the service counter and they dialed the sprint #And i did the job with a great lady in Kansas named Megan .The people in the store are not very customer oriented.....It took him longer to get me a receipt for the 3 phones I was returning than the nice lady did a change and everything else....If i could rate that stores service today I would only give them a half star....Because they were useless ?
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March 2021 by Jessica Hernandez
Beyond frustrated with this specific store. I called May 3rd to ask about getting my phones fingerprint reader fixed because it was peeling and you could see the silver color from under my purple phone. They said it would take 2 business days for it to arrive for my phone and that someone would call me back once they got it in. A week passed and no ones called so we called them and they said the part hasn't came in yet, another week goes by and still no call. We finally called them today to ask if it came in and gave them our account info, they said to stop by so we did. We gave them my phone and they said it would be an hour, we waited 1 hour and 30 mins and no one called us to say it was done. We went inside and they finished it, asked us to rate them 10/10 and while I was putting on my case I noticed the reader was blue!!! We went back inside and they said they didnt have the purple color, what the heck was I waiting 2 weeks for then??? They didnt even feel like they had to tell us they didnt have my specific color! I was beyond livid I should have just went to the encinitas location. At least they know good customer service!
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March 2021 by Anas Rakkouki
Rude, unprofessional, bad service.Those people know nothing about doing business.Beware of doing business with Sprint, and if you want to just stay away from this retailer.
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July 2020 by BJM
I don’t usually write a review but when I get great service, and I get more than I expected, versus other retail stores, I want to make sure the credit is granted. I was extremely pleased with the support Anthony provided. Very polite, very well educated of the service provided and he made us feel comfortable with our purchase. I will indeed recommend this store to all of my friends as I have done in the past.
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July 2020 by Anita Perez
Nice polite parking
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July 2020 by Mary Avalos
Good service
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July 2020 by yapette crook
This location is not helpful with tech issues, not to mention their short customer service.
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July 2020 by Jessica Ramirez
Beyond frustrated with this specific store. I called May 3rd to ask about getting my phones fingerprint reader fixed because it was peeling and you could see the silver color from under my purple phone. They said it would take 2 business days for it to arrive for my phone and that someone would call me back once they got it in. A week passed and no ones called so we called them and they said the part hasn't came in yet, another week goes by and still no call. We finally called them today to ask if it came in and gave them our account info, they said to stop by so we did. We gave them my phone and they said it would be an hour, we waited 1 hour and 30 mins and no one called us to say it was done. We went inside and they finished it, asked us to rate them 10/10 and while I was putting on my case I noticed the reader was blue!!! We went back inside and they said they didnt have the purple color, what the heck was I waiting 2 weeks for then??? They didnt even feel like they had to tell us they didnt have my specific color! I was beyond livid I should have just went to the encinitas location. At least they know good customer service!
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July 2020 by Kerushen Morgan
Rhody was super helpful and very good with his customer service skills.
