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March 2024 by Darlene A
I went in the store in Temecula after doing research because, I have arthritis in my neck and I needed a special pillow for sleeping. Mary helped me to find one and she was very helpful and knowledgeable. I ended up buying 2 comfortfit pillows and 2 true temp pillow protectors. We have been using them for a couple weeks now and they are amazing! Thank you to Mary for the great customer service!
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February 2024 by Andrea Aguilar
Bought our bed here in 2020, We spent almost 5k on our bed. We rarely use our head and foot tilt options of the bed but recently we noticed that it wasnt working right and so we called customer service and they sent us to the warranty dep and we were told that our warranty is pro-rated and we have to pay a portion. No one told us the warranty was pro rated when we purchased the bed, and we never would have purchased from here if we knew the company doesnt stand 100% by their product. Even if it is in the fine print, that we signed, we asked the sales people when we purchased about the warranty and they assured us yes, 15 years full frame coverage. The sales people shouldnt have to rely on us not scouring the fine print (unfortunatley most people do not read all of it and I am guilty too) to tell us the honest truth! No amount should have to be paid on a warranty of a 4 year old mattress or frame, that is barely used as anything other than just a bed. Plus being told we have to install the new part ourselves is ridiculous. BE HONEST WITH YOUR CUSTOMERS THAT YOU DO NOT HAVE A FULL FRAME WARRANTY! YOU PRORATE AFTER THE FIRST YEAR! Stand by your products!
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September 2023 by G R.
James was so knowledgeable and helped us decide on the I8 mattress! We had no idea what we were looking for but we had enough information to make the best decision for our sleep.
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August 2023 by Jonathan Arevalo
James from the store in Temecula, Ca was awesome! Very attentive to us and his customer service was on point! I recommend going to him for your sleep number needs!
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August 2023 by Nikki Henderson
The moment we stepped in the store, we were instantly greeted with great customer service. James was very thorough and allowed us to try out almost ever single bed so my husband and I could make the right decision in choosing the perfect bed. Mary, also a store employee, was very sweet and helpful as well. Awesome service! Thank you Temecula Promenade location.
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July 2023 by NEAL PRASAD
Stay away. Horrible customer service when calling 1-800 number and sales agent will not explain all the details. You will find that the trial is for thirty one days so if you did not like the mattress you are stuck with it for that long and they will charge you twice for delivery and one for pickup unsat business practice. Sales team will not tell you this you will find it the hard way.
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June 2023 by Shannon Baxter-Guevara
Darren went above and beyond in providing excellent customer service. He answered all our questions with patience and care. Thank you Darren!!!
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February 2023 by Esh N.
We're so happy we stopped in and met with James regarding our interest in a Sleep Number bed. Parking spot right in front (meter was not in service, so it was free), James greeted us so kindly, asked us how he can help, and that's exactly what he did. He answered all of our questions thoroughly. We walked through multiples demos of the models they had on the floor. James was very patient and knowledgeable. He even helped us with the app registration. I'll provide another update in a few months regarding our review of the purchase we made. Overall, at this time, we are extremely happy with the level of customer service we received at this location! Thank you James!
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September 2022 by Alisha M.
I am FURIOUS. ! I qualified for a $4,000 sleep number credit limit prior to coming and so I came here with the intent to BUY. I drove 30 minutes to come here after verifying via Yelp AND google what their hours were (this was Sunday September 25, 2022). I get there and they're effin CLOSED! An hours placard with handwritten hours on it said they closed at 6!! The ONLY day they apparently close at 6 though this is stated nowhere where it actually COUNTS! What is even worse is that google says the hours were verified by the business ONE WEEK ago. Which is why I did not also call in addition to checking 2 separate places (Yelp and google). TERRIBLE way to run a business!!! Beyond pissed! I wasted an hour of my time (round trip) and my gas!
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July 2022 by Jennifer Gish-Maas
Service was excellent. Maria explained how the mattress works in detail. Gave me time to test the mattress. Showed me how to download the app so I'm able to adjust to my sleep number. We had previously bought a tempur pedic mattress but haven't been able to sleep on it because I wake up with severe back pain and toss and turn all night. The Tempur Pedic are new and cost me the same as the Sleep number. I will be selling the Tempur Pedic. Thanks for your help.. still waiting for the Sleep number mattres to arrive. I will give you an update when they do.
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May 2022 by Mike Mensi
We are old time numbers bed customers from 18 years ago , love our numbers bed , but we were ready for an upgrade, the TuTemecula, ca . Store the sales lady was very knowledgeable, the lady Melanie Mendoza was so easy to work with , and we got a super bed to replace our old Sleep number 5 thousand!
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April 2022 by Lisa W.
Can not recommend this company. After a couple years, it wasn't working. Sleep Number does not stand behind their product!. It's been A terrible experience after the bed was purchased! ---Per your message Chris V would like to contact you direct. Your suggestions I've already done....I've been dealing with customer service there for too long, no change or help to get my bed fixed!
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February 2022 by Steven Turner
Terrible decision. Absolutely not worth $5500. Truly a glorified camping air mattress. Wife and I woke up in extreme pain multiple nights in a row and we simply can’t do this anymore. The back support is garbage, so is the sleep assessment they have on the app. Wife was up all night in pain and the app said she had a fantastic night sleep….totally false. It isn’t soft. It isn’t comfy to lay in and watch tv. We are both active people, we aren’t overweight, and we don’t have sleep issues. We enjoyed our Beautyrest mattress immensely for years. We took a chance on sleep number but it isn’t for us. We are headed back to Beautyrest.
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February 2022 by Mary O.
Super excited to get our sleep number! Mary was really helpful and not pushy! Great customer service!!!Thank you Mary!!!
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December 2021 by Lynette A.
I was not happy when they delivered my bed cause the lady that sold me my bed didn't tell me that I needed an extra remote. I called customer service and the girl sold me another remote when I had just spent thousands of money with them. I bought so many pillows, sheets, and a new bed frame. I called back and talked to Ebony the manager she had great customer service and understanding of my frustrations she ended up giving me my money back give me a new remote. That is why I recommend the sleep number bed to everyone I talk to that needs a new bed. Because of people like Ebony. Ebony you are asset to the company.
