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March 2023 by G B.
So I passed by hours earlier and saw the sale table out. I thought I'd come back. I walked in no greeting nothing I had to interrupt her to ask where the kids shows were. She shows me Nikes and Skechers and points to the wall oh and vans are over there. K look around grab a pair of vans that's I wasn't too excited about. Walk to the counter to pay she still isn't moving towards me. Mind you, nobody but me the store. I said there's nothing for kids from the sale table? We already closed the boxes and you can come not next week but in two weeks. I left the Vans on the counter. Her lack of enthusiasm and lack of salesmanship really killed this Sale. I know my $50+ won't make or break this store but if everyone feels the same and does the same you'll be out of business. I know it's the end of the day but I'm still a customer and you're still on the clock. That's retail. I tried to find a positive in this experience it's just impossible.
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December 2022 by Douglas Sims
Love this spot. Great prices and helpful staff.
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October 2022 by Perez A.A.A. Family
I got a pair of shoes from there they didn't have much of a selection really.
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August 2022 by Tia P.
This store is a hit and miss. Sometimes I get good service and sometimes I don't. Today my family and I went in and Erika at the counter practically dropped our shoes on the table and shoved the boxes to us while we were paying right after she demanded our IDs which she yanked out of our hands to slap on the counter and pointed back and forth at both of them to read every letter of our names. The store sadly isn't what it used to be.
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July 2022 by Malinda Russell
Best selection of shoes in the area!! Went 3 other places first and found nothing decent in size 8 men's for my 15 yr old son at all. Should of went here first!!
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June 2022 by Tammi H.
No prices on the shoes. When I asked the cost for boys slip ins, they were higher than ordering from Vans directly. Won't buy here!
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May 2022 by Local Forum
Awesome customer service. Wide variety of shoes for kids, women and men. Lots of sizes available. Plenty of parking, located next to restaurants.Local-forum.com
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January 2022 by Jim Cenname
Good selection, I need wide shoes and they have lots that fit me. They're short on service, though I recall a sign suggesting tipping.
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December 2021 by Edgar Pedroza
Great selection of shoes from Vans to Converse at great prices. Friendly service.
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November 2021 by Andrew
Showed up 5 minutes before closing and they asked me to leave because it was too late. Drove 15min to get there.
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October 2021 by Andrew Zun
helpful and knowledgeable employees who answered my questions and guided me to where I needed to go to get the type of all around tennis shoe with the type of support i was looking for. thanks!
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June 2021 by Matthew M.
They have left me no choice but to give them a review - I can't review their corporate business here as the local store keeps referring us to corporate to resolve a double charge on a pair of shoes - my son (16) goes to shoe city buys a pair of shoes and pays $65 come to find out that they charged him twice Besides the extremely rude over the phone service we received, when we discovered this two days later, we were finally able to return the shoes (defective pair mind you and I really doubt they are originals - looked fake) to the store and get a refund however store insisted that corporate will have to handle the double charge. Left several messages at corporate with no response at all - the same lady at corporate keeps answering and keeps sending us to someone's answering machine ...bad customer service at the local shoe city and even worst at corporate This is straight out theft - stay away from this store .... You would pay just as much if not even less at an actual brand store and be guaranteed authenticity. Next I am reporting them to the BBB
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June 2021 by Anne K.
Do not shop here! It isn't that much cheaper, and they charged me twice for the same pair of shoes. The girl said my card didn't go through, so I needed to run it again. And there it was on my statement twice. After going back to the store 3 times because the "right" person wasn't there, Shoe City wouldn't give me a refund, so I had to file a dispute with Visa.
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June 2021 by Fifi Sheik
I selected 2 pairs of Sketchers Arch Support and 1 pair of Nike running shoes for both my sons. to buy for my son. The "sales associate-Ian" was helpful but the lady sales associate was very very rude( her name on the badge was not visible". The moment we called her for help finding shoe size, she came over with a raised voice asking "What?". Before we could finish explaining what we need help with she kept cutting us off and repeating "everything is out here, we don't have...." with continued raised voice without even knowing what we were asking for. I went to the counter to check out the selected items and tried relaying my concern to the associate "Ian" but the lady sales person continued same behavior in front of other customers. This lady sales associate continued her mocking laugh and didnot let me relay my concern to pass it on to the owner/manager/Ian. On top of that she said "I'm speaking English, I don't know what this customer doesnt understand" as if I and my husband don't speak or understand English. I finally told "Ian" that this female sales associate is making him lose this sale/business of over $300, she laughed and looked like "Ian" was also okay to lose business. I would have given a MINUS ZERO rating if I could. I don't post feedback unless the service provider offers a wowing service or less than socially acceptable service and this time the service provided by this specific lady sales Associate was humiliating, demeaning, disrespectful and inhuman. I hope this review will help her know if I can understand and speak English and how my post and English will help communicate the concern not only with the shop owners but also the Temecula, CA community.
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May 2021 by Marissa L.
Won't catch me back in that store! Two men there were rude and starting staring at us when we pulled up. As my sons looking for shoes he's 4 they kept asking do we need help! His dad was gonna buy a pair and I said hell no they don't deserve our money.
