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February 2024 by Daniel
Used twice, good service and easier than doing it myself.
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January 2024 by Regina Washington
Our story is long but worth reading. In October my mother in law was living in a assisted living community, we were told she was being place on hospice, we had to move her current bedroom set to make space for hospital bed.We contacted Ruff and ready to come and pick up the set and place it in their storage.They came out told us one price on the phone , their guys came late, then didn't have tools with them so they left for 2 hours to get a screw driver. Then they came back stood around talking. Then we received a call asking for another $400.00.We paid a monthly fee for storage. We scheduled a delivery date of January 5th, when we called to confirm they told us they didn't have that date they had the 10th.After waiting for them on the 10th they call and said they couldn't find the set. They said they would replace it.After a few days I sent a picture of a compatible set then they started saying the mattress had stains, the dresser was scratch both of which are very new. After I said I was going to do a police report they found our set. I'm a current cancer patient dealing with this. Now it's January 18th.My mother is 88 years old and is moving in with us and was waiting on the bed.We had to stay 2 nights in a hotel.I called the owner he never cared enough to return the call. So when they take your things there is no promise you will get it back and they are not going to pay you for it and there is no urgency. We paid every month for storage and they didn't know where the set was. I'm a retired Realtor and have never experienced such unprofessional movers. After all of that they still charge us more than $700 to go from one city to the next city over and had the nerve to ask for gratuity . They lied in the beginning by not telling us the set was missing. If they give you a price don't believe them it's going to be much more.Dont trust what they quot you and be carefulAfter continued emails they covered 1 hotel day but why not both it was 15 days waiting. Then they treated us like they did us a favor.Never heard from owner. Didn't care about senior citizens.
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January 2024 by Juanita Richards
Love this company! I've used them twice now. Both times they went above and beyond. They didn't try to 'milk' time for more money. They were quick, careful, efficient and SUPER reasonable. The entire staff; the boss, the office, and certainly the movers themselves had wonderful personalities. More companies should work like this one.
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December 2023 by Lisa DeWitt
Ruff and Ready moving is awesome!! They have helped move my office multiple times. They also donated time and a truck to help our local non profit distribute peanut butter to local food pantries. Not only are they professional, they have a heart of gold! Thank you John, James and the Ruff and Ready Team
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December 2023 by Lori Hoopingarner
Ruff and Ready helped our nonprofit organization yesterday move items throughout Menifee and Temecula. EXCELLENT SERVICE and the gentleman who moved our items was so kind, thoughtful and efficient!! Highly recommend rough and ready for any of your moveing needs.
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December 2023 by Jennifer S
The crew showed up on time, worked diligently, and showed great respect for our belongings and our wishes. ***** costs were communicated clearly and every effort was made to save money where we could. Our move was done in ********* one day with everything set up & put away before they left. We have already referred this company to future customers. Highly recommend!!
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November 2023 by Zafirah G
They moved us from our old home to our new one in *************. Things were handled, all our heavy furniture, unloaded, and placed everything where we wanted. So thankful for their help couldn't have moved without them! Highly recommended!
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October 2023 by Candice White
We had booked our move over the phone, the estimator had provided a written quote, we boxed our house, arranged sitters for our kids and took the day off work. The movers never arrived. The company tells us they didn’t have us on the schedule and can’t move us until the following week. Nightmare. Don’t use this company. There are much better moving companies in Temecula. Do your due diligence and shop around before enrolling for your own nightmare with ruff and ready.
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October 2023 by Brent Hawkins
I had a very positive experience working with Ruff and Ready Moving. The movers work hard and pay attention to detail. The company followed through and was committed to providing a positive experience.
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October 2023 by Chris Rashidian
Reliable and amazing movers. They were helpful and communicating effectively throughout the process.
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October 2023 by Maria
Okay Ruff&Ready, I gotta give a huge shoutout to the movers who saved my sanity during my move! I was beyond overwhelmed, but these guys made it look like a piece of cake. Kudos to their hard work and expertise!
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September 2023 by Jenifer K.
We hired ruff and ready twice. The first was moving my parents house contents into storage after they sold their house while their new home is being built. Everything was well packaged and carefully placed. The guys were respectful and careful with all of their belongings. The second and most recent this week was to hire the guys to take everything out of storage and out of state to the new house. I would like to say Jose, Mike and the crew who loaded the trailer were fantastic. Enjoyable, respectful, careful with everything and just an all around great experience. Jose was the lead and big rig driver who brought everything out of state and was communicative the whole time over the two days of transport. He and the crew at the new house were amazing. Again so respectful and friendly and hard working. I highly recommend Ruff and Ready (who contracted through Mayflower for our out of state move) and will use them in any other life moves we will have!
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September 2023 by J S.
They moved me after a leak in my home. Damaged multiple pieces of furniture. They used loving tape on the actual furniture and ripped the veneer. After many attempts to get compensation, they sent me a measly $150 for an unusable entertainment center. They kept one of the drawers and never even brought it back. Such a joke. Especially after spending thousands of dollars with them. I would NOT recommend using this company.
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September 2023 by Sherry R.
I'd like to have John the owner of this company call me. I am in the middle of a move with you and I am having a terrible time. I've asked your staff to ask you to call me but I haven't gotten a call. I don't want the answers that you've given here, I need a straight phone call.
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August 2023 by Carolyn C.
ITEM 7 of 18 MISSING, DAMAGED and BASHEDThis falls under the category of BASHED. Shouldn't you be ashamed, John Ruff, knowing the damage your company inflicts on your clients who trust you to move their belongings without incident. Certainly not EIGHTEEN INCIDENTS!
