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November 2023 by jesse rubio
My wife and I stopped by on Veteran's Day Weekend to price some pavers for our backyard. The two clerks were absolutely rude and unhelpful! First and foremost, customer service was the worst We've experienced from such a "reputable" company that is supposed to offer high quality products and service. I had high expectations prior to our visit but was highly disappointed, unfortunately! We were not greeted at all; had to keep asking questions for none was offered to us; no attention was given to us; one of the attendants was on the phone which seemed to be a personal call that was of higher priority than we the customer; and absolutely no courtesy was given to us. I was ready to make a very expensive purchase that day but instead had to restrain from going off on the two individuals that manned the counter. I sure hope that the owner(s) take note of this complaint for I am certain that it is not the first time that someone has complained about these two individuals. I know that if I were the owner, I would be extremely concerned that this type of employees were costing me money due to their highly inadequate customer service.
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July 2022 by Alan W.
Absolutely horrible experience. These guys lied right to my face multiple times, including about delivery times and return policies. Would never do business here again and certainly don't trust them. There are so many other reputable landscaping supply businesses in the area to choose from.
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March 2022 by Andy Nickles
Brett comes off as insensitive and unhelpful on his better days which are few and far between. On your typical day he is arrogant and rude during your. Furthermore, every time I called back he increased my price “due to inflation”. I ended up calling Site One in Riverside and was given better pricing.
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June 2021 by Tamara D.
Excellent service-every time!! Ordered a lot of stone for a remodel and every delivery was perfect as well as communication with staff. Highly recommend!
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March 2021 by David Jones
Great customer service. The guys are quick to respond to calls and their delivery guy is great too!
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January 2021 by Jeff Bal
I use Rock and Block exclusively for my materials. I haven’t found a company that’s as knowledgeable as they are. They deliver quickly and always come through when I need a special order or something fast. And they do it with a great attitude. I always feel like they genuinely care about my business. As a contractor, that’s extremely valuable!
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June 2020 by Tom Coyne
This is great place to buy Orco Block and Hardscape products.
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April 2020 by Brian Epperson
This is a great place to purchase decorate rock, pavers, retaining wall blocks and more.
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April 2020 by Tyler W.
If you are looking for good pricing and knowledgeable staff this is the place to go for all your building needs. I'm a contractor and I've been working with Ryan for some time now and he helps make all my orders a smooth process. Ryan and his team go the extra mile in order to make sure I have what I need and when I need it. They have a wide variety of products and they strive to get me the best competitive pricing for even if it is a special order product. I couldn't recommend these guys more!!
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April 2020 by Yesenia M.
Do not order from this company you will not get your stuff on time, believe me. Made an order and didn't recieve it on promise date. Very unresponsible company. Never ordering from you again. DId get me order Late( the following day? ) after calling and leaving messages and e-mailing them. Their hours are not what they say online. Had to cancel my contracters for that date and running behind til next week.
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March 2020 by Shaun E.
I've been working with these guys for years and always have a great experience. Ryan is my go to, he is very knowledgeable, helpful, and great to work with! If you're looking for a great company in the hardscape industry give these guys a try and you will be happy you did!
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March 2020 by Dale H.
I have been dealing with Ryan for many years, they always give us top quality service and will do what it takes to get you what you need and keep your project on time. Prices are reasonable and they have always done what it takes to meet or exceed our expectations. Give them a try, You'll be glad you did!
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March 2020 by Kyle R.
As a contractor I know a good supplier when I see one - if you need anything hardscape or hardscape related this is the place to go! They are all extremely knowledgeable... tons of stuff in stock and although I've needed some specialty items they didn't have in stock a few times they are able to order and deliver to me in just 1-2 days; pretty impressive as other places I've worked with take 2-3 weeks on special orders if not longer! They've earned my business and I strongly recommend giving them a go on your next project.
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March 2020 by Jeff B.
I'm a licensed hardscape/landscape contractor, and I've been using Rock & Block for professional needs as well personal home improvement projects for some time. Ryan and the Rodvold Family are awesome people. I haven't found anyone that's more competitive or helpful, yet!
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March 2020 by Brian E.
I have always shopped at their El Cajon location and went to this new location in Temecula. Great team and tons of product to choose from.
