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April 2024 by Jordan Hurst
I went to this store to buy insoles. The whole experience was great! Thank you
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March 2024 by Alexander Corona
Honestly at this point this store should just be shut down. I have tried to give them business 3 times since they opened and they just can’t do anything. I’ll start with my most recent experience, I’ve worn the same model of boot since I was 18 years old, I’m 34 now, I get a new pair almost every year. Sometimes I wear thru laces or insoles. I went in yesterday and there were two ladies behind the counter, the store had no customers. I approached the counter and I said “good morning” neither said anything in return, then I waited, I figured they may be busy with no customers in the store and finally one lady said “what do you need?” I said I am looking to get the original replacement insoles for these boots. Keep in mind, this boot is a model they still make. So the lady says “have you been measured yet?” I responded with “I don’t know, my boots fit me just fine, I don’t think I need to be measured to replace like for like”. She rolled her eyes and said “well either you have or you haven’t, have you been measured yet?” and pointed at some thing on the floor by the wall of inserts. I said I don’t know, I’ve been buying redwings every year for half my life, I don’t know, I just want the replacement original inserts for these boots. The lady said without looking “they don’t make them” I said “ok, well I guess that answers that, thank you”. I said “can I at least get a new set of laces then?” She went in the back for a moment and came out with some laces and I thanked them and the other lady sitting next to her pulled up some insole online but didn’t give a part number and said they would have to order it. I said ok, thank you and left. In their parking lot I called their store in upland, I LOVE their upland store, and the lady was really friendly, she pulled up the part number online, and told me it would be a week and a half to get it in. How difficult was that? Also, I get home, I go to put the new laces on my boots and they are almost double the length of my old laces, I don’t know where they got these, THEY CANT EVEN GET THE LACES RIGHT! I had two other incidents, the second most recent one was during all the virus craziness, ALL the surrounding stores were open for business EXCEPT this store, they had their door locked and would only unlock it for online orders. Again, during that time, I drove to the upland store, they were open for business and it was fantastic. Also this store never has my boot in stock in my size so even when I want something as simple as to throw cash at them to buy boots in a boot store they can’t help, I have to drive to upland. At this point this store should just be closed. I even reported them to the BBB and it was indicated that this store problematic. Just close it already instead of giving people the false hope. I wouldn’t have wasted my time if the store wasn’t there and just automatically go to their upland store.
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December 2023 by Brian Hoffman
Great experience and very knowledgeable.
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August 2023 by Toby Hammett
Store was cleaned, looked good. Employee greeted me and helped me find the particular boot I needed for work. Showed me the foot insert thing you guys have, I liked it and bought a pair of those. Whole thing took 15 min and I was on my way. Boots feel fine. Thanks
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July 2023 by June V.
Came in today with my bf to drop off his old work boots so they can resole them. Process takes about 4-5 weeks right now so he purchased a second pair he can use in the meantime and had a great experience! He was quickly assisted and we were out the door in no time. They offer a variety of boots, and also carry sunglasses, socks, hats, belts, gloves, shoe care supplies etc. I really like that they have a comfy seating area to try on your shoes. I highly recommend this place for anyone looking to purchase high quality work boots!
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July 2023 by Mike Romano
Great customer service. Excellent boots. I've been wearing Red Wing since 1989
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June 2023 by Luke G.
By far the best redwings store that I have been in. Susan and Lulu took great care of me. They offered multiple options I didn't feel rushed at all.Previous employees at this location made me feel very rushed and just wanted me to buy something. Not the case here at all! 10/10 highly recommend this location for all your work boot needs!
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June 2023 by Henry Castillo
Came here today to check and see if they had the boots I like, they did not have them in stock in this location but fortunately luisa (lulu) was able to check other locations and had them ordered and shipped to the store. Great customer service from both the staff members, super helpful and would definitely recommend coming in.
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June 2023 by Frijoles 16
Went in looking for some good quality working boots and came out with exactly that. Rep was extremely helpful and informative.
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May 2023 by Ella P.
Their expert team of shoe shiners are skilled in providing a thorough and professional shine to all types of footwear.They used top-quality products and materials to ensure that my shoes are not only shiny but also protected from the elements. I shall return for the most of their services whenever my shoes require repair.
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May 2023 by Sea Mac
Buy elsewhere. The staff here is, at best, anemic. I tried a few different types of boots; one set of Rangers had an obvious workmanship issue with a rear seam not stitched and an excessive dollop of glue visible. When I made a comment, the staff assisting me gave "the eye" to the staffer at the register.They didn't have my size in the boot I wanted, and they didn't have any size close to the boot I wanted, but if I wanted that boot, I had to buy it.....then when the store received it, hope it was the correct size. So their boot stock...isn't.Overall, just an unfriendly, uninviting store to drop 600 bucks on boots where your presence is an inconvenience.
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April 2023 by cindy haskin
Prices for good quality shoes is higher than we wanted to pay. Service was good.
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April 2023 by Scott Sapers
I almost didn't buy Red Wing boots due to the poor treatment that I received at another store (Whittier, CA). The store in Temecula, on the other hand, was amazing. I could not have asked for a more helpful, friendly and professional salesperson. She took the time to work with me and get me the exact pair of boots and insoles that I need. I live 60 miles away but I will be making the trip back to this store the next time that I need boots. I would give them 10 stars if I could! Great experience!
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April 2023 by Brandy
Wide variety of boots, a bit pricey and NO Military or First Responder discount!! They give a $15 Union Member discount off your total purchase.
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March 2023 by Jose A.
The female behind the counter was very helpful even with her being the only employee working there and having two other customers there in the store. She was very knowledgeable and helpful.