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February 2024 by Alfredo B.
So difficult to work with, they have bottles on their site that they don't actually have and then send an incomplete order just to say that I will receive a refund for the bottles that weren't sent. It's been over a week I have no refund no response on e-mail. At this point I am going to try and dispute this with my bank because it is honestly ridiculous if you don't have a product don't list it on your site and make it so difficult to get your money back this is a robbery at this point. Don't waste your money there are many better stores that have better morals and customer support than they do.
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January 2024 by david t.
Don't know what issues they were having in past but my order from dec 2023 was shipped quickly and packaged well. Have recommended to friends and will order from again.
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December 2023 by Charles Tyler
I've been coming here for 48+ years and never have I seen so much liquor of all sorts. It's a must see if your walking the down town front street.
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November 2023 by Vicki Y.
I made an order on November 24th.2023. Within hours I got an email from them stating they cancelled the order and issued a refund. I did not cancel any order. The charge is on my credit card and there is no refund. The email I have for them is bogus. All my emails are returned can not locate that address. The phone number is vague because when you dial 619-254-4622 The company does not identify itself and simply says to leave a message which I did four times. I will now contest this charge with my credit card company.
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November 2023 by John Ray
Completely recommend signing up on the app, been getting some great monthly coupons lately and they keep me coming back to try things we've never considered before. They give great service and most offer wonderful product insights to help you make selections.
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November 2023 by Devin H.
The guy working there was incredibly helpful in picking out cigars for my wedding party.
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July 2023 by E K.
Scam. Order cancelled by the merchant with no refund. Pls stay away from this merchant.
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July 2023 by Raffi Naljian
I placed an online order. They charged my card.They then sat on my order for NINE (9) days before just cancelling the order and issuing a refund. No emails, no notice, no calls, no apologies.The online system had said the items were in stock.They are not BEVMO level to not know their stock. You either have it or do not.But to wait 9 days to issue a refund is plain stupid and a shame!Never buying from them again!
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July 2023 by Amy B
I had a terrible experience with Rancho. I ordered online, but the order was never filled. I waited a month then finally called them directly to cancel. I found the person who answered to be rude and abrupt. He agreed to cancel my order. Yet I still didn’t receive a refund. I had to file a claim through PayPal to be fully refunded. Absolute nightmare.
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July 2023 by Kiarra Janae
Placed an order 6/10/23, did not get any updates so I left multiple emails no response. Called 6/30 & they said “oh uhhh, it is going to ship out today”. 7/7/23 still has not shipped and they do not answer the phone.
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July 2023 by Jim R.
Sorry to hear many had issues ordering online but my gf and I went in there for the first time and we were blown away!! This place is amazing!! The variety was stunning!!! I have been to stores across the country and this place had items I've never seen before! Can't wait to go back!!
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July 2023 by Kiarra B.
I placed an order 6/10. I got no updates so I emailed multiple times with no response. I called 6/29 and was told "oh uh, It will ship today". It's 7/7 and I have not gotten any updates, they refuse to answer their phone. Will continue calling but plan to call DCA and bank if they do not respond.
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July 2023 by Raffi N.
I placed an online order. They charged my card. They then sat on my order for *NINE* (9) days before just cancelling the order and issuing a refund. They sent no emails, no notice, no calls, no apologies. The online system had said the items were in stock. They are not BEVMO level to not know their stock. You either have it or do not. But to wait 9 days to issue a refund is plain stupid and a shame! Never buying from them again!
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June 2023 by Jordan Loomis
This place is pretty cool they have always been really friendly and they cash pretty big checks for a small fee and it always seems to be easy they have a huge selection of different liquor they have whip it's and all for decent prices.
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June 2023 by Susan Richards
They do respond to me in weeks, I had an order with them since the beginning of May that I have them to cancel and refund my money and have had no response, so i had to report them to my bank
