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March 2024 by Kathy H.
First of all I made an appt for a location. They moved the building so I didn't know where to go. You can't call them because it only says this location is down. WTF!!!! After I finally asked around I found it and after driving around 20 min I was late and couldn't sign in. There is NO receptionist at all! They show two locations to make an appt and if you make it with the wrong location your F****ed. so frustrating !!!!
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March 2024 by Sury F.
This facility needs front desk personnel. People waiting can't get help causing a very stressful environment in the waiting room. Staff is unaware of issues in the lobby since they never take the time to check the front desk. Waiting for 3 hours and I have only seen 1 staffer, unable to stop for any questions.
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February 2024 by Nik K.
I miss the good days when this center was staffed with friendly people and you can walk in and get your lab work done. Now everything is electronic and you can only be seen if you schedule an appointment weeks out. Center is understaffed and not as friendly as they used to be. I would recommend another blood draw place if you need work do asap. If not, make an appointment and bring a good book because it will be a good wait.
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February 2024 by Edgar G.
It was a horrible place to come without an appointment. Sat here for 4 hours. Still not a single name on the standby list called, and ive been next since i got here. No one cared or cares, and that's just how it is . Good luck!
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February 2024 by Abby B.
Don't go for walk ins. They will say it may take 30-60 minutes but it's actually way more than an hour and a half. Make an appointment
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February 2024 by Lyss P
The employees are great, but the people running this business have no idea what they’re doing. 40 mins past my appointment time the waiting room informed that they were 2 people down. Okay, I’ve already waited this long. Why was there no sign posted with this information? I was seen over an hour past my appointment time … almost 1.5 hours, to be exact. How is that acceptable? I can’t imagine how long people had to wait without appointments. Several of them left without service.I have seen this happen in CA and OR locations. Your patients’ time is more valuable than that.Thank goodness for the kind phlebotomists. They work way too hard!
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January 2024 by Hannah Brauer
My appointment was cancelled after I showed up late (I was accidentally at the wrong location). No worries, my fault. However, they somehow got results for me and sent them to my doctor. Which means they poked someone else. I rescheduled my appointment and now they don’t have an order for me since they claim it was already fulfilled. What a SCARY and UNTRUSTWORTHY place for them to pull blood on a stranger and claim that it’s me. MAJOR ISSUE. My doctor is also very very worried that this happened.
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January 2024 by Jaz J.
I had an appointment and waited for 15 minutes and still wasn't called. There is no one at the front to check in patients and you have to do it yourself in the two kiosks available. It was an awful experience so I left. I am disappointed at the medical services so far in Temecula. It was very different in San Diego. The quest I visited in San Diego many years ago was clean, friendly staff and quick. What is going on here? This is not the right way to treat customers or people in general.
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November 2023 by Jor El
This is a typical Quest. Make an appointment and don't be late. The 2 star for this review is for the "TOW away" trap parking lot. There is practically nowhere to park that is not a parking permit only space. I can easily see a person who is not paying attention, park, and get towed away. Quest you need to make more clearly identified parking available or find another more customer friendly location.
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October 2023 by Debra Williams
Made appt online for husband - even got text saying to link to check in - he drove into town just for these labs - and they said no record of appt or something to that effect and he would have 1 1/2 hr WAIT
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October 2023 by Benny Rags
My experience here was great, not sure where all the bad reviews are coming from. My appointment was at 9:10. I walked in at 9:05, was self-checked in, seated, and waiting by 9:09. My name was called by 9:16, and i was outta there by 9:30ish. The lady that took my blood even gave me a bottle of water for proper hydration.
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October 2023 by Natalia Langus
First time in my life I was 10 minutes late, because couldn’t find the suite 109. They cancelled my appointment. But every time when I go to Quest diagnostics to any location I have to wait up to 1 hour and that’s ok for them. Horrible service!
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October 2023 by Carmen Ochoa
This place takes more than 3 hours for any walk ins. Do not go here. Queue was cleared a couple times and not 1 person on stand by list was called for over 1.5 hours. Staff doesn’t care for walk ins. Make appointment or go somewhere else.
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September 2023 by Marianna Brito
Terrible place! They don't have a desk person to provide proper info. I Waited 4 hours to drop-off my kids culture test and at the end they told me that they don't accepts IEHP patients. Now I need to go to another place and wait more days to know if my kid has a parasite or not after vomiting and diarrhea for 4 days.
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July 2023 by Dwayne Allen
This place is so rude and racist. I showed up as a walk in and sat for 3 hours only for them to say they don’t have time to see me all of a sudden. Stuff is very rude and unprofessional everyone could hear them saying they don’t wanna help the waiting room and one person mentioned that she’s hungover and wants to go home to sleep. It’s sad that people like this are allowed to waste other times and jeopardize them this way. I will be contacting my attorney.
