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September 2023 by Liran F
So thankful for the staff I met today. I walked in with no appointment and was able to be seen for a blood test. The sweet receptionist helped me so much paying out of pocket. Made it very affordable and Krissy the phlebotomist (I hope I remembered your name correctly) was absolutely amazing. She helped me get through it super easily. Best customer service ever.
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September 2023 by Mindy Clements
Just got my blood drawn today from Keith! I do not like needles but he made me extremely comfortable and got it done quick! Highly recommend!
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July 2023 by Stock Ling
WORST lab experience in my life! Do no use Quest if you can avoid it. They require online scheduled appointments (example 7/6/2023 1:10 pm) then have closure notices posted on the door "Hours 8:00 - 1:00 M-F" with NO notification of any kind sent to appointment holders. I showed up along with two other people in the same situation (scheduled appointments after 1:00) and we were all told to go to another lab nearby. The Quest lab on Jefferson in Temecula treated ALL 3 of us as walk-ins with NO further appointments available today. The next available Quest appointment caused me to need to reschedule my doctors visit to the next available PCP appointment 3 months later! If your health issues are more immediate that 3 months out, DO NOT USE QUEST LABS!
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July 2023 by NRGcreations
Fast, friendly, helpful service! These two employees knew their jobs well, and carried out the tests with efficiency. Highly recommended!
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May 2023 by Secret Shopper
A hour later was finally seen with no appointment. The girl with Simi long black oily hair is extremely rude. I felt so bad for the guy she went off on for asking for him just asking "how long it be if he waited with no appt?". It was just a question and she had no right to flip out. Find another job if you're not happy. The blonde lady was very nice and helpful who did alot covering the girl with black hair.
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April 2023 by Clarissa Carpizo
I am scared of laboratories but this place was not scary at all. The ladies here are the best! Very welcoming and helpful. I brought my baby (18mos) for her first blood draw and she didn't cry at all. they draw 4-5 small bottles I was the one crying. I can't thank the ladies enough for being so giggly and fun. It was a pleasant experience for us. We went walk in and was in and out for only 20-30mins. Arrived at 10am not too busy time. The lady took us even though it was her break. So sweet and kind.
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January 2023 by Margarita Munoz
Excellent customer service, and very professional staff.
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May 2022 by Gustafson Family
Keith did an incredibly painless job of drawing my blood, and even with my phobia of needles, he made me feel comfortable and safe. Will always return here if I, or anyone else in the family needs work done. It was very clean and everyone was so sweet.
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March 2022 by Natalie H
This quest is the best around. Great folks working here and never too crowded
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September 2021 by Kayleigh Ashworth Photography
Keith was great! I let him know I was nervous so he really made me feel comfortable... he made it easy and virtually painless. Additionally, he got me in and out within 30 minutes of my appointment start time!
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September 2021 by Crypto T
Made appointment, Friendly Staff and fast labs.
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May 2021 by Kath C.
No help, no response just close the door and walk away. I'm ashamed to say I used to work for quest diagnostics.. shame on Cathy A. who never once came back to give update. When she did finally come to front, I explained I have a prolapses bladder and I'm about to pee myself she did not care. Just let me pee and I will wait. How difficult is that? I don't want a generic answer. I guess I will pee in waiting room .can i give zero stars?
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August 2020 by Jeje R.
Made an appointment and it turned out they didn't do the test there (which is fine and I understand), but their customer service needs some work. When I used to work a doctor's office as a receptionist (saving up money for grad school), the doctor always told me to be friendly and empathetic and that's what I did. When every patient came in, I greeted them with a warm tone and ask what they were in for (in case they were in the wrong office). So when I got to this office, it wasnt a very warm greeting and they just directed me to the kiosk. There was no Hi, what are you in for and such. It was just go to the kiosk and take a seat. After 20 minutes, they called me and then told me, they didn't do that test there. Their deliverence just left a bad taste in my mouth. In truth, maybe they were just having a bad day, but I just advice those who work there to be friendlier to their patients. I wish the best to this place.
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July 2020 by Karen Leftige
JONATHAN WAS PERFECT ! KIND polite enjoyable. Great at taking blood. He's taken my blood b4. The gal that asks for your insurance card needs to find another job. 2x now rude not polite and cold. Watched her approach to others and no difference. Orders faxd 2x and still says not there. This time i had a copy. She said email it. So i did. JONATHAN then was able to take my blood. We all including me should be patient kind and not be angry during the covid changes....I'm not. Kindness makes our days go better.
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May 2019 by ariel fonseca
If Confucius needed blood work I am sure this is where he would go.
