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December 2024 by Rafa H.
Great service. Performed a free diagnosis of my tankless water heater issue, and I ended up also using them for my yearly maintenance. Highly recommend.
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December 2024 by David H.
CAUTION! Be very careful with this company. ProFlo came to our home to diagnose and repair a furnace that was not blowing hot air. Its diagnosis was the "furnace was blown out", "it is leaking carbon monoxide into the home" and "legally, they had to shut off the gas to the home". They provided a proposal with 3 options to replace the furnance at a cost of $7,000 to over $10,000 depending on the unit quality/specs. It didn't pass the gut/common sense test so I had two other local HVAC companies come out for 2nd/3rd opinions. Both of the subsequent companies concluded that the unit was in good condition and just needed to replace a capacitor. They both said it is extremely rare to need a new furnace. It was a $350 repair that ProFlo wanted to try to turn into a $10k repair if they could get away with it. ProFlo resorted to scare tactics with the idea of carbon monoxide leaking into the home. It was shady business and my recommendation is to avoid this company...and I am very careful about leaving negative feedback but believe we, the people, need to know/share to reward the honest companies and avoid the fraudsters.
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December 2024 by Devin D.
I needed a somewhat small outside water pipe fix and ProFlo responded to my request immediately. Jared and his teammate came out within about 30 minutes of my text conversation with their answering service. They were pleasant, experienced and knew exactly what they needed to do. In a short while the problem was fixed. The charge was very reasonable and the two were very congenial, listened to my ramblings and answered questions about the job and future AC needs. I was so impressed with these guys that I asked them to sign me up for an annual maintenance program if they had one. They did and I did. The charge for this program was much less than I had been paying another company. When my 13 yr. old system goes out, I will purchaser a new one from them.
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October 2024 by Bobo O.
We are extremely satisfied with their service! The response time was incredibly fast, the service was highly professional, and the consultation was done with great patience. Our air conditioning unit is over 15 years old and has been having some minor issues recently. This company was very thorough and patient in diagnosing the problems. We are truly grateful for their help! We have been thinking about replacing our old one. Lake Elsinore is too hot at summer time, we definitely need our air conditioner working great! And most importantly their gave me extremely good deal!!!!
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September 2024 by Mike M.
Great experience they were prompt and on time when they said they would be there. Also love the fact that they take care and cover their shoes and vacuum when they are done. Great service I would highly recommend to anybody needing AC or whole house fan issues checked and repaired.The tech Arturo was great and kept me informed the whole time.
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September 2024 by Robert Allen
Tony was thorough in his work, he walked us through the system and let us know where we were. Very courteous and respectful. Thank you.
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September 2024 by Chris L.
Didn't give up on my problem with the plumbing, will use them again. Thank you profile. Christina
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September 2024 by troy smith
Outstanding service. I needed help and ProFlo came to our rescue! Thank you Proflo!!
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September 2024 by Chip Dog
I contracted with ProFlo to replace my 14 year old failing water heater. Trevor Henry is a very knowledgeable professional plumber. In my opinion, His attention to detail is second to none. I highly recommend Trevor and ProFlo Air Conditioning, Heating & Plumbing.
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September 2024 by Vino C.
Great service no upselling..straightforward. Honest about company's mark up on the parts. Great service.
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September 2024 by David Servin
Excellent Customer Service from our initial call to ProFlow/ Victoria; prompt response on the warmest time of year for air conditioning repair. Joshua came out as promised, diagnosed the equipment and addressed the issues. He is very professional, knowledgeable and definitely knows his stuff, if you will. We are very pleased with ProFlow and their amazing Team. Thank you!
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September 2024 by Marla Davis
Tony is great! Very knowledgeable and friendly and he was patient while answering all of our questions. He was professional and open to listening to all of our concerns and we will continue to hire ProFlo for all of our A/C needs.
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September 2024 by Thomas Sampson
Professional and quick great service
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September 2024 by David Covington
I had a wonderful experience with JT and Trevor. They both communicated well and stayed on top of our appointment time. Also, Trevor handled replacing my water spicket very efficiently. No mess, no complaints, no worries!
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September 2024 by Richard Rycraw
Technician was prompt, professional, friendly, was able to troubleshoot and fix the problem and gave me repair options and cost comparisons. I would recommend them to everyone.
