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December 2023 by Gorun Luick
Moody unhappy employees. They don’t even say hello. I feel bad they seem they hate their job.I went today purchase furniture and bedding for my brand new home. I signed up for in home design online and lady who has British accent called me and said no appointments available until the January. How come online showing open availability? Anyway they lost the business I will be buying all house furniture from online and from South Coast Plaza. Only one employee was helpful and friendly. Hopefully they change their attitude otherwise they will keep getting bad reviews.
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November 2023 by Nicki Richey
Andrea is the best! I am always happy when I walk in and see her because she gives the best design suggestions, and she is so friendly and helpful. Will continue to go there because of the great service.
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October 2023 by A Google User
Andrea is the best! I am always happy when I walk in and see her because she gives the best design suggestions, and she is so friendly and helpful. Will continue to go there because of the great service.
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October 2023 by julie van acker
It sounds to me like this place is kind of a dying business it's very expensive maybe that's why they keep it open but they are eager to please and eager to sit down and spend them much time with you as you need if you can afford to do so it's a very smart way to redecorate your home yourself. Money money money
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October 2023 by Kathy O.
Strolling through Pottery Barn is just so much fun. As soon as I enter I feel immediately calm, yet inspired. It's so darn homey, in a classy way. The furnishings and accessories are lovely but not cheap. Whatever you buy there takes some decision making. Can I find this same thing, cheaper, someplace else? Well, no, probably not of the same quality. I am giving Pottery Barn 4 stars, instead of 5. One reason is, I don't recall ever being greeted there. Not one single, "Hello". Weird. It's not that I like salespeople all over me as I'm browsing, but being greeted would add to the classiness of my shopping experience. The other reason is because their decor doesn't match the way we furnish our home. I'll still stroll though on occasion. It's still a fun place and who knows? I might just find that perfect item that I can't live without.
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September 2023 by Marcos R
Customer service could be better. Was ignored.
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July 2023 by Ronny Jimenez
Well let me start with a customer service at the store. A employee lady look at us and ignores and decide to go with a different customer I don’t know maybe because we don’t look like her usual customers? Any ways we did get assistance from another very friendly lady and she was going out her way and help us. I purchase a L sectional couch a chair, back in Jan 2023. Long story short I emailed customer service regarding the quality of the sofa. They send cushions replacements bad quality and different material on the inside. I’m dealing with customer service for the past three months. No one call me or email me , I request a new sofa and still no answer. I can’t not believe the I spend lot $$$$ and something I could get better at Costco and save more then have.
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June 2023 by jim stout
Great employees who are really willing to help. Free design services too.
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April 2023 by Fatih C
Nice store with friendly staff, wish they had kids sections
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January 2023 by Amy C.
The store is beautifully appointed, bright, and clean. I was only accompanying my daughter, who was there to order curtains. She pointed out to me some of the accessories and furniture she had on order. The way items are organized and displayed are impressive.They offer design services and my daughter found a very nice lady, who was assisting her find fabrics and other accessories for her home. She loves this store and they have always treated her well.
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January 2023 by Georgie M.
Pottery Barn, and it's sister company Williams-Sonoma, have always been an addiction for me. But sanity usually prevails, since my Scottish heritage prevents me from paying retail. Yes, the various items I like and want to buy in Pottery Barn are expensive. So it's like watching something on E-bay and deciding when it's time to step in and buy. LOL. On our most recent visit, I went looking for some battery operated candles. We have several with timers throughout house, but none are LED. So the batteries only last so long and are not very green. So, since this was before Christmas, many of their prices hadn't yet been marked-down. One, eight inch candle was $89.99. LOL. Today, they're market 50% off (see photos). So why the Four Stars and not Two, or One? Well, even with online retailers, it's hard to find good quality. Yes, you can find it cheaper, but in my experience the less expensive (cheap quality) don't last very long. Sadly, I've thrown out a few. So Four Stars for quality and value. Minus One Star for ridiculous mark-ups. So now it's off to Williams-Sonoma, to see if their Fortnum & Mason Breakfast Tea is on sale yet. LOL
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October 2022 by Samuel Villescaz
I love this place.
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October 2022 by CPROSIE
Mostly just expensive furniture.
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October 2022 by Jack Ortelli
great place for assorted kick knacks
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October 2022 by Pam Roberts
Beautiful store
