Pottery Barn is a renowned retailer known for its expertly crafted home furnishings and decor. Established in 1949 in Chelsea, New York, it features a vibrant ecommerce site, inspiring catalogs, and numerous brick-and-mortar locations worldwide. Customers appreciate the timeless and classic decor offered, although some find items to be on the expensive side. Many shoppers enjoy the calming and inspiring atmosphere of the store, finding it a fun place to browse for home purchases. Service at Pottery Barn is highlighted, with friendly and helpful staff providing valuable design suggestions. One employee, in particular, receives special praise for her outstanding service, making customers feel welcome. However, some visitors note that they have not always been greeted upon entering, which detracts from their overall experience. Despite the high prices, many believe the quality of the items justifies the expense. Overall, Pottery Barn remains a popular destination for those looking to create a beautiful and comfortable home.
Samantha is incredible. My husband and I went in yesterday looking for curtains for our new home and Samantha went above and beyond. Walked us through all the different options AND gave us recommendations beyond curtains that we didn’t even know we needed. So helpful, so nice, and just made everything feel manageable!
July 2025
Love coming here for all my home purchases. Pottery barn offers timeless and classic decor. While expensive, I think some items are worth splurging for.
November 2023
Andrea is the best! I am always happy when I walk in and see her because she gives the best design suggestions, and she is so friendly and helpful. Will continue to go there because of the great service.
