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December 2023 by Luckie N.
I had to get change real quick before our regular bank closes and this bank was nearby where we were eating. Just had to get $6 in quarters for a New Years tradition from a $20 bill. Went up to the older blonde teller and asked politely if I could get change. She looked at me, as I'm wearing all my Marine Corps Veteran sweater and hat, asked if I was a member. I said no, and she said that she couldn't help me because I wasn't a member. I thought this bank was made for Veterans and the Armed Forces, and yet you couldn't help me get change from a $20 bill. I get it if it's a larger bill for scamming purposes, but it's only $20 dollars. Now my family have to rush to our regular bank just for change before they close! THANKS FOR YOUR "SUPPORT" FrontWave CU in Temecula!! Never going to be a future customer for sure now!!
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November 2023 by Ki D.
If you have a interest in this BANK Do not get a LOAN. You'll get more than a withdrawal. If you apply for a credit card and a car loan even if you've applied for them years apart the branch will lump it all together. Your two separate loans becomes one without any notice until you're late on one or the other. Then the explanation will be it doesn't matter of the dates you're a member. When the credit card doesn't have anything to do with a car loan. Making it impossible to keep your credit line available and then shutting down your ATM access and threatening of repoing your vehicle. You can pay on time for year and get behind a month and Watch out!!! The Branch you thought you stood strong on because they are a credit union that is Military Services will shatter into small wood chip pieces with Maria in charge of the wood chipper. The quality of Maria's costumer service to help a member in need is nothing short of a power struggle. If a member tries to refinance with another Bank it will be with every intention NOT TO let that member go. This bank will again combine your credit card loan with your car loan making your entire pay off loan exceed what your car loan was approved for causing the value of your car not worth the refinancing. Please give them no interest and Vault out of there!!!! Unless you will be trapped with a undeserved balance.
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September 2023 by gordon
Been with Front Wave for over 20 years... They have been ok over those years... Went to open a 10 month CD with money in my Savings account... They refused me to transfer my zero interest saving account money to their 5% CD account... They left me no option but to close out my savings account and take that money to wonderful financial advisor that I have in Temecula. ( Duane Johnson ) and get a one year annuity at 5 1/2%... The bank teller at Front Wave was actually very apologetic over the absolutely stupid policy from the higher up morons setting policy...I wish that I could close out my checking account, but I don't want to hassle my automatic deposits and payments...
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August 2023 by barbara pitner
Opening a new account was very enjoyable.
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June 2023 by Kathy S.
Took my mother in to update an account. Rosalie was attentive, engaging and knowledgeable. A heartfelt thank you to Jose and the team (Rosalie, Leticia, Lee, Lori and the others) for your thoughtfulness, my mother and I were greatly touched by your kindness.
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March 2023 by Barbara Chisholm
They recognize you and greet you by name. Kindest individuals ever!!!
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October 2022 by jonathan d.
This is the BEST finical institute I have worked with!! I have banked here for 20 years!! I will continue to use them for the remainder of my life, because of the personal touches of those mentioned below and many others over the years!They have extremely empathetic and easy to work with staff. This month alone I have requested and received 3 increase in my debit card limits allowing me make purchases in my crypto account that Chase would not allow. The personal attention of Jose and Thelma made the difference in me hitting major investment deadlines!! I am eternally grateful for their Love&Light!!
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June 2022 by Nate R.
BEWARE IF YOU FINANCE THRU FRONTWAVE CREDIT UNION. I bought a Harley in April and decided to finance it to conserve my cash flow for my move and not only did they raise my rate (mind you I have outstanding credit) but because I made a simple mistake of not adding collision and had just liability which I corrected a month later, they charged me $360 for 1 month of insurance saying I had a lapse in insurance. That is more than my bike payment. They would do nothing about it... So guess what.. It's getting paid off in 3 weeks and I'm never using them again for anything. You lost a customer for life Frontwave. Fricken extortion! Charging me that for a month that has already passed. It's a fine, not coverage. Show me the policy in which you covered me!
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April 2022 by Dave T.
Been banking with them for several years. They've always met or exceeded my financial needs.
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December 2021 by Asolo Yisa Ojo
It's a great privilege to know Celeste Wilson in my Forex trading career. i really can say i have improved a lot in my trading skills since ever since then. What can i say, celeste Wilson trading skills is super unique, one of a kind and has it's own league. and i can confidently say that, Celeste Wilson has been very helpful and has really increase my life and family standard just within a month.
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October 2021 by Endurance David
I have a good and trustworthy account manager that allows me to withdraw my profits anytime I want and I can monitor everything going on in my account when she is busy trading with her expert team and I don't have issues with pending withdrawals. I must admit that Mrs victoria crypto is a very honest woman. I have no way of thanking her than letting people know about her services and recommend her for everyone to trade on her platform. she's 100% accurate and up-to-date. Kindly contact her: Email:
[email protected]
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July 2021 by Kathy M.
I've had occasion recently to deal with Thelma at the Wildomar branch with a bit of a complicated financial matter and she was knowledgeable, kind, friendly and most of all returned messages promptly. Highly recommend Frontwave abs THELMA!
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February 2021 by Naomi Potes
Staff are friendly, helpful & provide outstanding customer service.
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January 2021 by Liz P.
I'm really happy this branch is associated with my sister credit union before arriving to bank I stop at a b of a because of my disability funds to withdraw then I stop at a store to use restroom then went to Frontwave to deposit was told by nice banker they can withdraw money from my b of a and they also had a restroom so they do all my needs so happy with there customers service very helpful n kind so thank you
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January 2021 by C T.
I used to make a quick trip to this branch. I never had an issue with their service. Everyone who works there were professional and helpful. I personally had positive experience.
