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August 2024 by Elizabeth Fedorko
This is my fourth time in and each time am met with rude comments. Usually it revolves about coming in at 3:30pm when they close at 4:00pm and aren’t open on my day off. Her hours are so tight and I leave work early to make it in. However, this visit took the cake, I was scolded like a small child for touching the tea canisters and accidentally removing the top to one. I’ve spent over $300 in her teas through the year and I’m officially done purchasing from her. Her tea is amazing, but I will not stand to be spoken to in a disrespectful manner and publicly scolded for 5 min over an honest mistake.
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July 2024 by Saara
beautiful store and great selection but customer service was quite a let down, everyone around me was treated with smiles and wonderful chit chat but i was simply ignored and left waiting at the register :( quite sad honestly please do better to your customers of color
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July 2024 by rachel van
I am obsessed with this place. The spices, the teas, everything smells amazing and is astoundingly affordable.
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July 2024 by The Auer Team
Love this store! I featured them years ago on my Facebook community page called "Temecula Valley Spotlight" and have been going here ever since. They have awesome products and items you cant find anywhere else in town. Its no wonder some of the best chefs in town use these products! A+ 5-Star and Carol Post is amazing!
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June 2024 by Brooke Bilodeau
The teas here are simply divine. I love that I can order online and ship cross country. Special thanks to Jen for taking the time to help me narrow down the search for the perfect blend and for including the fruit-tea. ☕️??
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June 2024 by Eric Davis
What a Lil gem in Old Town. Smells soooo good when you enter. Friendly staff and many spices and teas to choose from. Been there for years and hope it's stays forever
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May 2024 by Michelle P
Love the Coconut matcha tea n vanilla robusta!!??
&&& The staff here is my favorite!! All the girls, can’t remember everyone’s name rn but they are always extremely sweeeet and helpful.
Best placey for teas and spices!!???
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May 2024 by allermenchenaufder
Delicious variety of Teas, Cherry Almond my favorite.
Beautiful shop with friendly staff.
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April 2024 by Larry Davis
I have been a customer of Old Town Spice & Tea Merchants for over a year.
The products rate five stars. The prickly service I sometimes receive at the shop is what brings me to two stars. On a recent visit I violated an unwritten rule that the customer must approach an employee to request a take out order BEFORE bringing their purchases to the counter. I was loudly reminded of this by two employees. If it takes 10 minutes to process a take out order (this is what I was told), why not let the customer know and they can make the decision to wait or not? I rescinded my order and left, not wanting to cause a scene, but only after spending well over $100 on tea and spices.
This experience certainly left me cold.
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April 2024 by Sun
This is hands down my favorite local business I’ve ever had the opportunity to shop from. All of their teas are high quality and delicious, with easy to understand instructions and information written on the front of every package. Not to mention the beautiful and cozy shop nestled in the less crowded part of Old Town Temecula, I’ll be shopping here even when I leave the state. ??
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April 2024 by Tina C
I bought a lot of tea from here - love all their mixtures! Very creative - like their peach cobbler, etc.
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February 2024 by Garrett Ficacci
Incredibly kind staff that loves to help you find what you’re looking for as well as some options you may love (if you like early grey, get the Grey Moonlight). Great and affordable options for both spices and tea. 10/10
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February 2024 by Luis DeLaCruz
I was recommended this shop from a friend who gifted me a bit of their puerh chocolate chai and now I refuse to get tea anywhere else. The shipping prices are actually reasonable too. Thanks for being amazing.
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January 2024 by N Njay
I have moved since to Canada for work, and I still order from them online. The quality of their product, and the freshness I just can't find anywhere else.Even my Canadian co-workers indulge themselves by ordering, and when the teas arrive, we're in the office just inhaling the goodness of these otherworldly teas! And when I'm home in cali, I always break the bank when I go there.This place transports me back to all the souks I have visited with the wafting delicious smell of lavender, lilac various spices. The staff are so sweet, helpful, and kind - they never rush you! such a delight to visit.This store and its teas, herbs, salts, and the ambiance are just so ethereal..... I love.... love.... Old town Spice & Tea. I am such a big fan!
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January 2024 by CPROSIE
Great selection of teas and spices.
