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September 2023 by Shelley Wohlleb
I have been using them since 2015. They have been great.
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August 2021 by Stacie Taniguchi
Britni H. at NuFactor is outstanding. I have worked with her since 2016 and she is communicative, a quick problem solver, and very organized. She has helped me sort out insurance issues, nurse changes, and has gone above and beyond to respond to any and all questions I have. Particularly during the COVID-19 pandemic, Britni was on top of my case, ensuring my infusions continued seamlessly. I cannot recommend working with Britni and NuFactor enough. (Please give her a raise so you can retain her at your company!)
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August 2021 by Cait Bushey
NuFactor is great!! Lindsay Smith is so caring and makes the whole shipment process quick and painless. I have no issues updating her on my situation and current health concerns, it’s always a comfortable and pleasant chat! Now I just need my doctors on the same level and everything would be a walk in the park!
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August 2021 by Kelli Bryan
Edit: I wanted to add that NuFactor leadership reached out to me promptly and were very helpful as well as seemed genuine in wanting to find a resolution to the issue I was having. Today the supervisor followed up with me on what was promised, which I REALLY appreciate.
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March 2020 by Tiffany M
I've been using them for about 2 years and never had an issue. They are quick, efficient, and Mary is great. Would definitely recommend for your specialty pharmacy needs.
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February 2020 by Frank Knight
Never had a problem with them or the service. Jen from the home office in CA is the best
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April 2019 by Becky Vance Barry
I cannot figure out how they got this many individual people/employees to be so awesome. From Brittany (coordinator) to Tyrone (insurance and welcome), to David (nurse), to Carolyn (pharmacy)... they’re ALL exceptional. They are timely in their replies, they’re organized, they’re caring, and prompt when there’s an issue, even with vendors they have nothing to do with! This is truly good customer service. I’ve called the wrong person to handle things, they aren’t annoyed. I had a complaint about a recommended outside vendor who did my setup, they interacted and helped resolve it. I had to change products... they fixed it in days. Truly seamless. There are going to be problems everywhere you go. How they get solved is the defining difference. Thank you NuFactor!!
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February 2019 by Susan Boyer Newberry
NuFactor cares for you as a person!! They are amazing. No other pharmacy is out there that compares! Not only do they provide for all your needs, they do it with compassion!
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November 2018 by Rebecca Jordan-Jacob
I’ve been getting hyqvia for almost 5 years. I previously had to use my doctors office pharmacy and they were horrible. NuFactor’s been amazing. They are always on time, always the right supplies, always checking on me, & 1500. cheaper per month.
