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January 2024 by Aunnica O.
Place is really great but my mom and have been getting extra tax charges to our card staying here and I already paid taxes during the reservation booking, I'd like to say the manager Katherine charges a extra tax fee after the fact that we already been charged taxes when making the reservation. Great people just one staff member who ruins it for the rest of the amazing staff.
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January 2024 by Amy S.
The worst customer service and her name is CARMEN. We had a very sad medical emergency in the middle of the night and had to leave abruptly. My guest tried to go pick up some items that we left behind the next morning and she was scrutinized by the lobby employee. She continued to raise her voice at my guests and made her feel like she was in the wrong. She was just asking for assistance. CARMEN was yelling in front of other people too in the lobby and telling my guests she didn't believe them. My guest had no one else to go to and felt humiliated and upset. They made us feel like we were trying steal when we just trying to get help to pick up an item that we left behind! Not only did we have a medical emergency but we had to deal with this horrible treatment from CARMEN at La Quinta. She was no assistance at all. I hope this never happens to other guests.
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December 2023 by Sarah B
Customer service received was above and beyond. They took care of my situation tactfully and within a reasonable time. Rooms were clean and had no issues with anything. Breakfast was free in the am.
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December 2023 by David DiCiolla
Excellent location.Front desk staff were among the best we have ever dealt with.Will definitely stay here again.
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October 2023 by Karen Gear
The rooms were clean and have everything you need. Could use some updates, like USB ports, etc, but plenty of sockets available. It's in a great location as far as getting a ride into old town. For the price point, you can't beat it. The Team of people working there is above and beyond! Ready and willing to help in any way to make your stay better.
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October 2023 by Tina C
The rooms were really clean and spacious! I didn’t really know what to expect cause the reviews were so on and off, but the two queen bed room was nice!
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October 2023 by Rick Amezcua
I bought a room here and I needed two beds , through Expedia. I have gold membership status. When I arrived at the hotel, informed me that they had rented out my room I can only give me a room with one bed. The shower didn’t even have a shower curtain. I think I got the last back up room. Don’t let this happen to you. The only solution that they gave me was to give me my money back. Sucks I had to sleep on a couch
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October 2023 by Valeria N.
Stayed here a few nights and it was awful. To start off fake advertisement with breakfast and the rooms. It shows eggs and sausage etc as breakfast options but everyday it's just cereal and waffles you have to make on your own. The sheets in the room are filthy. They all have pass stains with odd smell. First floor smells like nothing but dog pee. Being a dog friendly hotel they should really keep it clean better. I even seen one of the employees washing there personal dirty laundry with the sheets put on the bed...overall this place is a wreck and management has a bad attitude! Spoke to a employee asking where there management was and they said she leaves at random times while clocked in on the clock. Unbelievable! I don't recommend coming here unless you want your money to go to waste.
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October 2023 by Julie Mccarthy
I'm a truck driver and stay in hotels when I return. I was totally shocked at how nice this hotel is. Clean rooms, everything you need, hardwood floors, private swimming pool and jacuzzi, and the breakfast was great. You could make your own waffles or have fruit, yogurt, breakfast bars, danishes, toast, juice, coffee. Pet friendly and stadium pizza literally a 2 minute walk from hotel. Best pizza around hands down. Salads amazing and wings pretty good. The mall is just 7 minutes away and 25 freeway you can see from your room. Laundry services on 2nd floor. Wish there was laundry on first as well but nobody was occupying so I got it done fast just a nice clean hotel tucked away. Very impressed. Didn't hear a peep all night. It was wonderful.
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October 2023 by Shaylea Gallagher
Good location, and a good stay. Some things are a bit older and run down, but it's a great place to stay for the cost. Service was great the front desk clerks were very friendly!
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October 2023 by Ok
They gave us an extremely dirty room do not come here they don’t care about the safety or cleanliness of the customers staying here don’t take a chance like I did after seeing all of the reviews regarding the dirtiness I wish I could add pictures of this my goodness all of that trouble for a dirty bedSafety: Unsafe conditions
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September 2023 by Eleanore C.
They gave us dirty sheets I didn't know and slept in them a whole night and just saw them right now I'm so disgusted and the new sheets we were given also had stains in them
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September 2023 by Eric O.
After calling in making a reservation, reserving a room, giving them my credit card number and getting Uber drive to this hotel they told me that I couldn't receive a room because I had complained about how dirty the last one was. This is discrimination at its finest. You can blame David at the front desk.
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August 2023 by Michael Lara
The rooms had low light, dusty countertops, dirty areas like the bathroom. Craig did not have a friendly tone or service. Once we checked the room, we figured that we needed to leave. My wife and I do not recommend this hotel.
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August 2023 by Jennifer M.
Lobby looked clean and updated but I could quickly tell it was a "lipstick on a pig" type of upgrade. Checked in with front desk who was very nice and walked to elevator. Elevator opened and stank of weed, but kept it moving to my room. Walk-in and it was small and stuffy. Walked into the nasty bathroom that was old and did not look clean at all. Stains throughout room on multiple surfaces. Less than 5 mins later, headed downstairs and requested a refund. Front desk guy was very professional and apologetic, but I don't think I was the first one to do this. Got a full refund and never looked back. This place was a "down and out" type of motel w shady clientele, who probably don't mind with what mortified me. Definitely not recommended for families!
