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March 2024 by Carly D.
Last week my mom and I went into this Kohls location in Temecula to do some shopping. While we were in the dressing room trying on clothes, my mom received a call from my grandma and answered the phone. Right as she picked up the phone, some woman who walked in after us started yelling, "f$&@'#% A" over and over again. She was getting louder and louder each time and sounded very aggressive so I told my mom to go get a manager. While my mom was doing that I asked her what her deal was and she said that she didn't want to hear my mom "yapping on the phone while she's trying to try on clothes." I of course knew then that this woman was out of her mind. My mom also didn't have the call on speaker and was simply telling my grandma what we were up to. When the manager came in, the insane woman of course shut up. The manager hung out with us to make sure she wouldn't start up again. The woman left the dressing room and the manager followed her to make sure she would leave and not cause any more trouble. The insane woman then started making a scene at the front of the store and the manager smelled alcohol on her breathe. She also appeared to be on drugs. The insane woman left the store and the manager was kind enough to come back to the dressing room and tell us she had left. About 10 minutes later the manager came back and told us she had re-entered the store. The insane woman came into the dressing room and told the manager that I was being "a Karen" and then proceeded to yell at me and tell me to "go f$&@ myself." The manager got her out of the dressing room and called the security guard over. The security guard wasn't much help but I wanted to shout out all the women at this Kohls. Lauren, Ellie, Julie, Kim and Leslie all walked my mom and I to the front of the store and basically stood around us since the insane woman was still in the store and we didn't know where she was. They made sure we were safe and walked us out of the store as well and made sure we got into our car with zero issues. The women at this location are amazing!!! Thank you to all of you. You made my mom and I feel safe and looked out for. To the insane woman, you obviously need serious help, and I hope you get it. Being on drugs and drunk at a Kohls on a Wednesday afternoon, harassing a mom and daughter for simply taking a phone call, isn't a good look.
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February 2024 by Mandy G.
Came here to drop off an Amazon package, and It was my turn. So I walk up and say hello to the guy named DAVID checking in my package. He completely ignores me. Doesn't say a single word the whole transaction. SUPER UNCOMFORTABLE. Hands me my receipt and just stares at me. The next lady comes up, and he said hello to her, and asked how she was doing. Definitely won't be coming back to this location. Guess I'm not welcome here. David needs to work on his customer service skills and not make customers feel unwelcome.
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February 2024 by Reina Kaffure
Well varied and affordable
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February 2024 by Paul Skarr
Found everything I was looking for at very reasonable pricing.Staff I interacted with were A+...Professional, Courteous, & willing to make your visit pleasant.
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January 2024 by E B
Clean store and very friendly and helpful staff!
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December 2023 by Gloria Stern
Kohl’s is always a happy place to shop! Lots of great sales and wonderful staff. Patty is one of those super employees who is always looking for ways to help and make sure we are able to use our coupons and Kohl’s ?
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December 2023 by vickie reed
They always have good deals and great value!
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November 2023 by Robert Jester
very nice store well shocked many items on sale
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November 2023 by Linda Montgomery
I had a nice shopping day! I found a few items... It has self check out now!
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November 2023 by Anna P.
I came here to get a gift for my aunt. At the end of the visit, I went to self checkout. I pressed the option to get a gift receipt but when the printer printed the receipt it ran out of paper. I asked the store associate who was there to help if she could refill the paper and while I was in the middle of trying to get help another woman interrupted saying "excuse me". The lady helping me at the time then completely ignored me and turned around to help the other woman. I found this to be completely rude considering I was definitely being helped first and had not yet received the help I was looking for but once the other lady spoke I was completely disregarded. I get a very unwelcoming vibe from this store, like white people get treated nicer than Hispanics and African Americans. Had I been white that lady would have waited her turn & the store cashier would have also told her to wait her turn.
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November 2023 by Jeff T.
Can you call with me and I call him back I have not been a fan of calls in the past because I feel they have become irrelevant in the way they treat customers the products they have and felt like they really didn't care about the customer well with that being said just by chance my wife and I have some time to burn we decided to walk into the Temecula Kohl's and holy crap have they changed! They are absolutely relevant now a full Christmas area a full toy store area clothes that people would actually wear so whoever is doing a purchasing for Kohl's kudos to you. very impressed ! A year ago the associates were not friendly nor did they care but now they do so obviously there has been a leadership change or something has happened and a good way! Great job Kohl's very impressed keep it up! One last thing I forgot to mention the Christmas pet section in the pet section in general for your four leggers very cool! Also Dawn at self checkout was extremely helpful
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September 2023 by Celyn Van Leeuwen
So disappointed! Did a quick run with my leftover K-cash and 30% off coupon, The Cashier mentioned what a great deal but she forgot to apply the 30%! At $5 a gal for gas I can not afford to shop at Kohl's when they force you to return to correct their mistakes!! Very Disappointed
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September 2023 by Tania
Kohls had a lot of good prices today. Kristin was really sweet and helpful she help me find a T-shirt and took me to the fitting room.
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August 2023 by zeina shahhal
The staff including the store manager at this location are very friendly ! Karen at customer service goes out of her way to make sure you get the best service available. Employees like that might be hard to find in todays work force so I appreciate Karen and the team! She is one of the reasons we stay as MVPs at Kohls! Please keep up the great job team Temecula !!!
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August 2023 by Sarah Godlove
I frequent this Kohls often, almost always for Amazon returns...and then get drawn in to browse around! It's very conveniently located in the Redhawk Towne Center on Temecula Parkway and there is tons of parking. They are great for Amazon returns however, they keep moving the Amazon kiosk around! Thankfully, the staff here are also super helpful - most recently, a clerk was helping someone else but saw me walk in and head to the old kiosk with an Amazon return and she actually stopped me to steer me to the new location which I greatly appreciated.Kohls is also a nice choice for discount shopping. They always have sales which are sometimes hard to keep track of but most of the checkout clerks will alert you to sales, coupons, etc. Lines at checkout are sometimes long, but move quickly as managers seem to be on top of adding more open registers.The store is well laid out and fairly organized. Changing rooms are usually kept up and cleared out regularly.There is a Sephora now located inside this Kohls which I have yet to check out but like that the option is there.Overall, this is a great Kohls store that I'll continue to frequent!
