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November 2023 by Erika G
DO NOT TRUST THE POSITIVE REVIEWS. DO NOT waste your time and money on this company; it was a horrendous experience. When I initially contacted them, I provided a detailed moving list with precise measurements for accurate pricing. They quoted us a price, which we agreed to. On the day of the move they increased the price and put us in an impossible situation.Upon the movers' arrival, they claimed that our sectional sofa was larger than usual and wouldn't fit everything in the truck. They insisted on charging SIGNIFICANTLY MORE (extra $700+) despite my prior transparency about the sofa's size. The movers explained that their outdated software couldn't accommodate exact measurements, contradicting the transparency we aimed for. We immediately contacted the company, highlighting the disparity between the agreed-upon quote and the new demand.Before we paid the deposit, they assured us a delivery time of 3 to a maximum of 4 days. On moving day, the movers changed this to 10+ business days, potentially even longer. They made us feel inexperienced, insisting that fluctuating prices were normal in the moving industry. Despite our multiple previous moves without issue, they continuously pressured us, claiming it was impossible to find another company quickly.Feeling uneasy, we requested time to reconsider. They responded by threatening additional charges, citing the waiting movers outside. Frustrated with the lack of guarantees on the delivery date, we ultimately decided to cancel their services. We didn't want to risk waiting up to 30 days to receive our belongings.Although they initially agreed to refund our deposit, they reversed this decision a day later, claiming we forfeited the deposit by canceling the move when they actually cancelled on us. This experience was far from satisfactory, and we caution others against using this company - be prepared for HIGH PRESSURE UNETHICAL HARASSMENT
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October 2023 by Kathleen Richardson
**UPDATE**My dresser and arm chair were damaged during the move. I contacted the claims department and the sales person that I worked three times and no one is getting back to me.——————————————————————————I was a little nervous to use Jet Moving and Storage because of the reviews, but I don’t regret it. Here’s my honest review: James answered all of my questions and kept an open line of communication. My move was from Northern CA to Southern NV. My pick up date was reschedule 5 days later so managing that was a little stressful. From what I’m told, pick up was fine but I wasn’t there due to them rescheduling. My belongings were picked up on 7/15 and delivered on 8/10. My delivery was delayed by one day due to truck issues. Chris showed up during the window of time that I was given and he unloaded all of my stuff by himself in less than an hour! He was very nice and professional. All of my items arrived and my only complaint is that my dresser was damaged at some point before delivery. I’m still waiting to see how it will be taken care of.
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September 2023 by Bertha Drake
The three men who came to help us pack our moving truck were outstanding. They were hard-working, and knew exactly how to pack the truck to get as much into it as humanly possible. Will definitely use them again should the need arise. Highly recommend these guys!
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September 2023 by Judy Howard
I had the move all booked within an hour of reaching out to them for the initial quote. The team did an amazing job, carefully moved everything off the property into the truck.They finished the whole thing In less than 9hrs.
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August 2023 by Louis Gordon
Absolutely so professional and timely company. We had a local move and had very high price quotes from other firms and decided to go with this company! I had them move me in mid July 2023.The positive experience starts with the first contact. The office staff responds so quickly, protected all of our furniture well with blankets and plastic wrap, protected our wood floors, communicated VERY well about our wishes, wore masks, and overall were just the best.Communication went smoothly, and they let me know when they had arrived to pick up as well as when they delivered the item.This was my first time ever using professional movers and I'm so happy I had such a great experience. I will absolutely use them again for future moves.
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August 2023 by Joshua Oliver
Stop looking for a moving company. You're not going to find better. It is a fantastic team that cares for your furniture with extreme delicacy, wrap in a way that you feel sure that there will not happen, they are very cautious and careful!! ! They are kind and respectful they come to do their job they don't stop for a second! My belongings were handled with care and everything worked out seamlessly. Scheduling the move was easy and I received quick responses prior to the move.So simple is moving with you guys, very grateful, without thinking about it again and again! Thank you!
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August 2023 by Jacquelyn Woods
I received a 3 hour arrival window and they showed up 5 min into the window! The owner, checked on us and came out to the load to make sure everything was going as it should. This is rare and it's reflected in his employees and the way the company handles themselves in general. The whole process from the quote to the end was seamless. They even made two stops, one to my storage unit and then to my new place. It was a tough job going up and down stairs since I moved into a second floor apartment. But they didn't break a beat (but did break our two glasses and paid the damages! Ha).We will 100% be using them again when we move next year. Great job, Bee & Smooth! Thanks for getting all of our crazily shaped stuff into our new apartment :)
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July 2023 by Kevin Mercury
This week I moved from Temecula to Riverside, and got to work with Fred and Sam who were such a joy to work with! They made moving so easy. In the past I have never had such a positive experience moving, so I highly recommend their work to make your moving process so easy. I was really impressed with how quickly they arrived, and how quickly they loaded and unloaded the truck.Truly, this is a company that takes the best of care of your possessions. Highly recommended. Very upfront with pricing and fees.
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July 2023 by Michael Adams
From first contact to the last, their professionalism and service were exemplary. Fred was easy to get ahold of, and always responded to my questions or concerns (nervous mover) knowledgeably and professionally.I needed to change the date and they were very quick to let me know if they could accommodate the change. No random charges very straightforward pricing. The best part was the speed and quality of moving.I did notice that some of the boxes I used were a bit crumpled from being stacked (though nothing was broken or damaged), whereas the boxes that they used were stronger cardboard and had reinforced corners. So if you wonder why their boxes may cost more, they're a higher quality.
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July 2023 by Heidi Haze
This is our 2nd move in 15 months. We had THE best experience with them and their staff/employees that we decided to use them again June 2023. Was thinking to myself how difficult that it would be for them to be able to go above and beyond than our last move. But they did it!They thoroughly wrapped all the valuables and handled everything with such care. Great team and great group of men, when arrived, they took care to pay attention to their surroundings and ask where furniture goes and moved immediately.
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July 2023 by Jefrey Roberts
We had a great experience with this company. I called about a week before our move and got all the info I needed, my questions were answered, and everything was very clear and upfront!Three movers arrived on the day of our move. They were thorough and made sure all our items were protected. We didn't have a single damage and no messes were left. I also received follow up calls to ensure we had a good move.Definitely will consider for my next move.
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June 2023 by Luna Antones
They moved quickly, placing furniture and boxes in each of the designated areas. They assembled the bed, unrolled and placed rugs and offered to assemble the dining table. The screws went missing, likely in transit to storage (not their fault).The employees were extremely helpful and even went the extra mile when I ended up having more items than I thought.I thanked them all and gave each a $100 tip for their quick and efficient work.
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June 2023 by Edward Pierce
Arrived on time with 3 guys and got the boxes, disassembled the furniture, moved to storage and organized the storage super nicely and carefully so I could access boxes if I needed to. Amazing quality move. Nothing broke and they set up all my furniture to my liking. And the price was just right!
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June 2023 by Dani Torres
After getting multiple quotes, we heard good things from a friend, so we decided to give them the job.Very good and reasonable rates depending if you want 2, 3, or 4 movers for the job. They offer different payment options too and is very upfront and direct about it prior to scheduling appts. They treated our home contents with care, and professionalism.The movers were courteous, friendly and respectful of our belongings. Everything was wrapped in moving blankets and fragile things wrapped in bubble wrap and then moving blankets. Our move was just under 100 miles and even though they started later than I expected (around 10:30 am) our two bedroom townhouse was packed up and moved and unpacked by 6:45 pm which included almost 2 hours of travel time.We got a 10% discount for paying in cash at the end. The whole experience was outstanding. I highly recommend them for their very reasonable pricing, prompt communication and carefully fast job execution.
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May 2023 by Reginald Jenkinson
It was easy to book and they were very prompt on moving day (from a two-bedroom apartment to our newly bought house in Salton City)! They are friendly, work hard and fast, and have all the know-how to get pieces in and around your home. Worked their tails off and never seemed to get tired. Took great care of our items: Blankets over items, blankets on flooring where needed, also blankets on banisters! Everything was great. Worth every penny!
