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December 2023 by Abby C.
This is by far the worst hotel I have stayed at. This establishment is located in the heart of old town Temecula yet the staff lack the basic common decency of dealing with individuals who have come from a late night out. Our room received a noise complaint for being too loud during quiet hours. Very fair in my opinion however in order to relay to us that we were being too loud (our first warning) we were immediately threatened by one staff member that if they hear another noise complaint we would have the police called on us instead of just letting us know weve been too loud. This was our first warning yet we were already met with hostility and unprofessionalism. Because of this after that warning we had left our room as to not cause a further disturbance and continue our night out elsewhere. When it was time to come back to the room to get a few hours of rest we turned the Tv on had a few laughs as we were settling in at around 7:30am. We hadn't even been in the room for 10 min before we have another knock at the door saying there's another noise complaint. As if it weren't obvious they saw us walk through the door and were already preparing to have an issue with us. Mind you quiet hours are from after 8pm to 8am. 7:30am we were threatened for literal laughs. Not only can these situations be better dealt with in regards to a different tone and different mannerisms but this staff was just obviously lacking fundamental training and patience needed to work in customer service. Mind you they didn't have rooms available at our 4pm check in and didn't allow us a late check out. Verbatim "No. Imma need you guys out by 11" The two ladies who checked us in at the beginning of the stay were wonderful however. But the white older lady with a vendetta and the younger gentlemen with an absolute ugly demeanor top the worst experiences I've ever had at a hotel. Retrain these folks.
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December 2023 by Stephanie L.
We needed a place to stay for one night on our girls trip to Temecula. Considering we were going to be out all day and night we decided to stay in a budget friendly hotel and it did not disappoint. The room had a small fridge and sink which was nice since we brought some snacks. The bed was really comfortable.
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October 2023 by Mark P.
We stayed here 10-8-23 to attend a wedding close by. We had asked for early check in the day before and at 11 am on arrival day. Both times were told could not be guaranteed, which we understood. Took our number and called us at 130 to check in which was great. Room was very nice and the staff and breakfast was great. Would definitely stay here again!!!!
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September 2023 by Bethany C.
So I disregard people who post 'one' star reviews thinking they may have unrealistic expectations. Please be assured that the 3 star is due to clean sheets/working AC/ comfortable Bed. If you are looking for better then one star service, DO NOT BOOK HERE!!!!! The staff offered the most irritating check in experience I have ever endured. I originally thought it might be one person but soon realized that the entire staff lack training in customer service and choose excuses and ignorance instead of explanations.Hilton: Please look into your hiring manager. our group of business owners agreed that Hilton has NO IDEA how bad their staff is at this location. Your staff has no idea how to effectively communicate with patrons with any professional level of customer service and lack knowledge of their own online product.We were initially welcomed with a girl who Without ever looking at a computer informed us that unless we were diamond level, we were not getting an early check-in. Ok....there are a lot of ways to communicate that without making a patron with gold status feel like crap. Another hotel guest let us know we could get a room faster by checking in online. A good fact to know after we had been sitting in the lobby for an hour waiting for a room and something that the staff did not alert us to. When I couldn't get the online portal to work, the front desk staff suggested I find the stranger to get help from him, admitted she had no idea how anything worked online and shrugged me off.I realistically do not expect a Ritz Carlton experience but I do not accept being told I must stay in a lobby and extra hour just in case a diamond member walks in.In the few hours we have been here, there are more issues then I can communicate. No internet.....and when asked, they gave us a phone number to their internet provider and said it was our problem to fix. The lobby is closed in the evening and you aren't allowed to sit even if you have purchased food from Hilton.....(the lobby is CLOSED????) but they won't tell you that until after you purchase the food......the. tell you you must eat your food in your room. And the free breakfast was pre-packaged food and prepackaged breakfast sandwiches with make-your-own waffles as the only hot option. I could continue with more issues but you get the point......if this post is less then 6 months old, DONT STAY HERE!!!! There are plenty of other options that are better just done the street......
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September 2023 by Jayde P.
The amenities offered in the room is greatThe refrigerator is bigger than a mini fridge, there's a microwave, you can request for a stove to cook, and a dishwasher to wash all the dishes. Also parking is included which is a surprise and an excellent perk., especially since it's sister hotel charges you a parking fee.Unfortunately the place lacks cleanliness and it made me wonder if they even cleaned our place at all. I didn't inspect it like a fine tooth comb like I normally would, so I let a lot pass.I saw sunflower seed shell on the ground and just assumed it was either mine or my friend.At the end of our overnight stay we saw that the trash underneath the sink wasn't emptied either and just made me wonder how clean it all really was.The breakfast options is what you expect, nothing gourmet but a nice option to have.Will we stay here again? Maybe but we'd be more vocal about the cleanliness of the space.
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July 2023 by Vinay Y.
For the room, I would give 5 stars and would have given overall 5 stars if not for the incompetent staff. I had requested over a week before our stay for a slightly later check out (12 PM instead of 11 AM) since we had a very early morning tour and wanted some extra time to rest.That morning when I asked about the later checkout, they said they had no record of it and they could maybe give us 5 minutes extra (basically talking down to me like a child). When I said we confirmed it a week ago, they just dismissed me and said they have no record of it. We basically had to quickly pack up, rush and leave.If they had a better staff who actually followed simple instructions, it would have been great but the staff's attitude and incompetence ruined our stay here.
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July 2023 by Steven C.
I've stayed at this hotel annually for the last three years. In my June-July 2023 trip, I've been surprised at how quickly this once-solid hotel has slipped in its standards.I had two different rooms. In the first, the sofa was torn, the handle to the bathroom was detached, the toilet failed to fill and flush properly, and the shower stall had accumulated dirt in the corners.In the second, the sofa was badly stained, and a GFCI outlet was blinking red, indicating that it needed replacement.In both rooms, the pillows were thin and lumpy.Housekeeping is inattentive, failing to remove dirty towels, replace consumable room supplies (eg toilet paper, Kleenex, and coffee) and clean the sink on a few occasions.Overall, a disappointment and a departure from the the usual Hilton standards. I will seek a different hotel for my next visit to Temecula.
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May 2023 by Candice S.
This is a very nice, clean property with large rooms. My room had a queen bed and a sleeper sofa. The bathroom had plenty of counter space (which is truly annoying when there is little space to put stuff). The bed was comfortable, and the kitchen was surprisingly stocked with cups, dishes, silverware, and other cooking necessities. There was a microwave, full size refrigerator and dishwasher.The only reason I'm not giving 5 stars is that the breakfast did not match the quality of the hotel. (And I can't choose 4.5 stars.) There were a few breakfast sandwiches and skimpy foldover omelets on an enclosed shelf, one waffle maker, a juice machine, and yogurt. No bacon or sausage, no bagels or pastries.
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February 2023 by Juan F.
Stayed here for a 5 days for a work trip. The suites are pretty spacious with plenty of room to set up a workstation if needed. Plenty of parking outdoors, free breakfast (the omelettes are amazing), small pool and gym which I didn't use but looked relatively clean.
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August 2022 by Tracy A.
Overall this is your typical chain hotel. Check in was easy. The receptionist was friendly. The room was comfortable. The room was clean but didn't feel clean because of all the stains on the sofa and carpet. The stains should've been cleaned when they first happened. The hotel was pretty quiet. There was only shampoo and shower gel, no conditioner or lotion which was inconvenient.
