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July 2023 by Carl J
Ugly female worker with neck beads accused me of stealing
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April 2023 by Xtina Rockett
I love buying my shoes from Finish Line Macy's. The workers are always super kind, helpful and personable! Big shout out to Sharon, Sofia and Rogelio they're the best!
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February 2023 by Titha E.
Horrible customer service, long lines to check out, and limited places to do so! Perfume counter rude! Worst experience I have ever had at a retail store!
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January 2023 by Heidi S.
I love Macy'sa But. 18 employees walking around doing anything BUT helping customers! only one cashier on the whole floor! I'll just continue to shop online and not have to endure the lack of customer service unless I have to return stuff but it's easier at the Mission Viejo location, but they also have a very decreased support of customers
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January 2023 by Khayria Z.
I need to thank Munira Mohamad, she was very helpful even though busy day.. Thank you munira
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January 2023 by Robert B.
I shopped at this Macy's location over the holidays and the staff are very pleasant and helpful. They have separate women's and men's departments which are both anchor stores in the Promenade Mall. If you visit, you will enjoy not only Macy's but the Promenade Mall is a great place to walk, with many stores located indoors and many also located outdoors with many restaurants located outdoors. Bonus is the cinema nearby and a large gaming area and bowling area for families.
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December 2022 by Christie C.
We took our grandson, 7, to Macy's Jewelry department so that he could buy his mom a Christmas gift. He had been doing chores and saving his money. Being only 7, he didn't understand how shopping in a store worked, having manners and respect, how to shop etc. He did great, looking at everything to decide on just the right thing for his mom.I knew he didn't have enough money, so while distracted with by his grandpa, I spoke with Zora(?) at the Jewelry country and explained that my grandson was to pay for the gift but I would give her my card and pretend he was purchasing. She went above and beyond to make this such a sweet special moment. He learned so much that day, especially the kindness of the "lady at the store." It felt like how store used to be back in the day. Merry Christmas!
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December 2022 by Georgie M.
Macy's has changed over the years. Now it's a homogeneous national store for almost every one and yet, for no one in particular. Gone are all the local city competitors, who provided choices through their buyers, like Bon Marché, Filene's, Bloomingdale's (yes, they own them too), Jordan Marsh and Marshall Field, I Magnum, I could go on. All were acquired by Macy's and folded into this national brand, with their local charm and character all erased. Even their original name, Federated Dept Stores is gone. A few have escaped, Dillard's and Nordstrom's comes to mind, or Canada's Hudson Bay's Saks Fifth Avenue. But very few local identities remain. Which brings me to my accidental visit here yesterday. Macy's it seems has become a store within a store. Lids Locker Room, defunct Toys R Us and Footlocker have all partnered with small kiosks inside their store. It's similar to what Apple, Google, etc did with Best Buy. So what makes Macy's special? Do I shop here for Polo Ralph Lauren, or go to their store? Ditto the above brands. My experience here was sad and disappointing. Nothing unique. Nothing special. Nothing I couldn't get online or somewhere else. Just a homogeneous experience of bland. Bring back Gimbel's and Abraham & Strauss, all is forgiven.
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December 2022 by Chris C.
I said I would never come back!! Well I did and I will never come back. Nobody helps you ever!!! Everyone stands around doesn't help and just says their vendors! I didn't even want to give it one star but the app forced me to
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November 2022 by Elaine W.
Five stars based on interaction with Donna at EL counter in beauty department. She was friendly, professional and knowledgeable. She took the time to help me find the products I needed and our interaction was a complete pleasure.
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October 2022 by Norman R.
Went to Macy's to purchase a suit for an upcoming event. As usual they had what I was looking for, and I made the purchase On the other hand I couldn't believe how much Christmas stuff was on display and it's not even Halloween! Love Macy's!
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June 2022 by Rhonda P.
This is the Macy's in the Temecula Mall. I cannot believe what I witnessed. I was in the formal dress section upstairs when I heard a Spanish-speaking woman ask an older female employee if an item was on sale. The employee was so disgustingly rude and yelled back for everyone to hear "NO DISCOUNTS" And pointed at the sign that said the price, and kept repeating it rudely. It was enough to catch everyone's attention, and the poor customer seemed embarrassed and still had questions- but the women shook her head and walked away. As she came towards me she made eye contact with me and I politely said "You need to be patient", and she rolled her eyes and went to talk to another employee. Guess what she said to the other employee? Yup. She went there. She said "THEY need to learn to speak English". Well, I went off. I yelled across the aisle "That is NOT appropriate." She came up to me and started saying "Well when they keep asking and asking" and I cut her off and told her to stop. She then said "Maybe you should try working 12 hour shifts". And I HAVE worked customer service, that's not how you treat people. What a miserable disgusting person. I immediately searched for the manager and told her what happened, and she confirmed the story with the other employees. She wanted me to help her find the customer so that she could apologize and assist her in Spanish, but the customer obviously left because of how she was treated. Anyways, the manager said it was unacceptable and she would deal with it, but I came back the next week and the same woman was working there. Bad attitude and all. Way to go Macy's.
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April 2022 by Monisha C.
They manager messed up our tux rental , and had the nerve to tell me that he was unable to use his private jet to fly to Houston to get my son a new tux since PROM was the next day. He refused to give me the regional managers phone number so I could contact him directly to see how we could fix the problem. I want to point out that another store associate pointed out that suit that we selected ran small and everyone knew that you needed to order a size up. It's funny how I took him to the store and they did the measurements ,I did not do these measurements at home. the manager refused to offer a workable solution, and only a refund. Prom is tomorrow!! So after I persisted and kept talking why my son had me on speaker, because can I also know that the manager refused to get on the phone the store phone to speak with me. He offered to take the buttons off when the suit jacket shoulders was way too tight. It had the nerve to say that that's how the guys wear them these days. And accused my son of gaining 2 pounds in his chest since he took his measurements on Monday, people today is Friday!! Worst experience ever I will be contacting the head office to file a complaint. wow!!
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April 2022 by James M.
Worrynomore is the worst warranty group ever! Gosh, what a waste of time and energy and money. I will never buy furniture from Macy's again and worrynomore, you are the worst company I have ever dealt with. Macy's CEO, you have to turn this around asap. What a joke!
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February 2022 by Lauren C.
We were insulted at the furniture department when shopping for our wedding registry. They wouldn't help us at all and kept insulting my fiancé about his family. It was completely embarrassing and we were promised to be reached by phone to help us with our gift list. Never happened, going to another store.
