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November 2023 by jeff mays
Nadine is the absolute rudest person I’ve ever dealt with in 40 years of doing business. Absolutely ridiculous how I was treated by her foul disposition. I really don’t think I should’ve even shipped with them. I hope they don’t destroy my package.
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November 2023 by Joe B.
The counter person was very helpful and pleasant. Helped me make the right choice of shipping container for what I was shipping.
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November 2023 by James Whipple
The Jefferson location is packaged (not needing packaging) handling location. Their web site is confusing on that point.Save time if you need to have FedEx package for you, go to the Winchester location.Jimmy
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October 2023 by William M.
If you have the option use another carrier. What sense does it make to try and deliver a package, that needs to be signed for, on a Tuesday 11:00. Then leaving a note saying "sorry we missed you we will try again another time", yeah that other time was the next day same time . So after the "second attempt" it's held at the warehouse, okay fine. Go there to pick it up a few days later.... THEY ALREADY SENT THE PACKAGE BACK TO THE SENDER . I'm sorry but me receiving my package shouldn't be on YOUR schedule.
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July 2023 by Jessica H.
The place is clean and staff was helpful! Go here often to drop off packages! Parking lot is small but always really quick in and out!!
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March 2023 by John Concialdi
Good shipping center, would have given it 5 stars because every time I have been there the counter guy was great, this time around, the person could have used more training.
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February 2023 by Stephanie Hernandez
Easy and convenient access.
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October 2022 by Savanna Gerber
Drove all the way to the store (about 30 minutes) because my Mom wasn't home to sign for my package. The email they sent said I could pick it up after 5. Then I get there and the lady tells me that the driver wasn't back yet and to come back in 30 minutes. I asked why they didnt just put in the email to come at 530? Then she asks me if my address is the same as the one on my ID? I said no and then she tells me that I need proof that I live at that address so I have to bring mail. If my name matches the package why do I now have to go home to get proof of address. Just a very frustrating experience.
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October 2022 by Robert H.
Van #318709 speeding and tailgating in the carpool lane on Interstate 405 this morning at approx. 9:55. Reported to CHP.
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July 2022 by Rob Rodriguez
They intentionally delayed the delivery of my package by a day. “Package not due for delivery” is what it says when looking at the history. Showed it would be delivered today, but since it’s not due to be delivered for another day…. We’ll just set it to the side and let it possibly get lost or damaged.
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July 2022 by yaqui minott
Pick up package ? all the time...
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January 2022 by John Gillard
On line I put my measurements in of my box along with the weight and my package should have cost me $60.72 to deliver. Upon arrival at FedEx the total is $74..
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December 2021 by Kamie G.
I spent a small fortune paying for overnight delivery for 2 packages. One was delivered, the other is "delayed". Apparently even if you spend $300+ to get a box of homemade tamales delivered sometime the next day to an address in St. Louis, it doesn't guarantee that they will actually get it there...and if they miss the delivery window, they don't refund your money. So my tamales are sitting in Indianapolis, and all you get is a "sorry for your inconvenience and that due to large quantities of packages they can't make a promise to deliver on time". So then why did you charge me $550+ to ship 2 boxes overnight if you had no intention of doing so? So go ahead and bend on over and I'll tell you where to shove those apologies, because "overnight" doesn't really mean 'overnight' in FexEx speak. I'll be disputing this credit card charge with my bank. You cannot charge for a service for which you are not prepared to deliver.
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November 2021 by phillip t.
I'd add more stars if I could. Jack and Sam were very very helpful and their customer service absolutely amazing 10/10 for these 2 gentlemen and there coworkers. Very friendly & understanding environment.
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November 2021 by Herson J.
1 star solely to the incompetency of service. I was specific with my instructions & informed them I live across the street from a larger complex that has identical Unit numbers. On top of the address number being off by a digit. Mentioned that & the actual address is a lot smaller & unfortunately the property management or owners don't want to spend money to put a LARGE SIGN W/ADDRESS so the drivers have no excuse to say they can't find it. NOPE. Not only did it get delivered to wrong address, but the FedEx delivery person- a young woman blatantly lied to us & when I told her I just got notified it was delivered, mentioned details, she got away from us ignoring us & fleeing as if we were the plague or stalking her. We weren't at all - we're elderly people. On top of that, the person with identical unit number across the street lied to my face & kept the package. Porch pirates are your neighbors here in Menifee. Soooooo,beware the young woman whose route is Encanto Drive (Motel 6) full of apartments at the end. She's obviously dyslexic & a dishonest delivery person. Gives bad names to the good honest delivery people who go beyond to help people because they have a conscience she obviously doesn't have.
