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February 2024 by Nicole Crocker
We called for a warranty concern for a project that was completed over 2 years ago.They came over to assess the situation and then sent an entire team over - at ? their cost - to fix the problem.No hassle. No attitude. Thanks guys!
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January 2024 by King Cohen
Super shout out to TJ and his Crew. Professional, Respectful, Knowledgeable, and Great Attitude. The guys were quick to find and fix the issue. Extremely Impressed, would Highly Recommend.
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March 2023 by Thomas M
Do not hire this company. I contracted with them to install an electric generator and sent a deposit. After waiting one year for them to begin, I was informed that they could not install the generator to work with my solar installation as promised and that the generator could not be installed in the area designated in the contract. If this company were competent, they would have known both those facts, and disclosed them, before asking me to sign a contract and submit a deposit.
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March 2023 by Tom M.
Do not hire this company. I contracted with them to install an electric generator and sent a deposit. After waiting one year for them to begin, I was informed that they could not install the generator to work with my solar installation as promised and that the generator could not be installed in the area designated in the contract. If this company were competent, they would have known both those facts, and disclosed them, before asking me to sign a contract and submit a deposit.
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February 2023 by Darryl Paioletti
We just had Phil Santos and his crew install out Generac Generator and have to say he was totally professional, courteous and knowledgeable about his craft. I was so pleased that I contracted with EPX Group for my Generator install.
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December 2022 by Paul Schoch
This company installed my generator and this is what I have to say.Chandler was assigned that day and this young man has a "Get it done." attitude. While he was doing his job his cell phone rang and he took out his phone and turned it off! RIGHT answer Chandler!For the last 4 years I have had many contractors on my property doing work and most all have been a nightmare.Chandler and the county inspector were working together that day, a Saturday, knocking out inspections.This young man has the right attitude and work ethic, something I have not seen in a long time.EPX is an outstanding company, just outstanding! 5 other EPX employee's have been to my property to do work and this applies to everyone of them!Paul
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December 2022 by Pamela K.
As of today, we have come up with an amicable resolution to this situation. The people at EPX were always polite and professional to deal with.
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October 2022 by Finnegan O.
Contracted with EPX Group to install a PomCube NetZero Plus backup battery for my home. The vast majority of my contact with EPX prior to installation was with Kendra Thomas. The installation was performed by Jason and his crew. Phil was here for the inspection and finish work. I rate Kendra with 5 Stars!! What an AWESOME - OVER The Top customer service rep!! Immediate answer to my email questions regardless of the time. I would email a question at 7:30 pm and have her response before 9 pm same day. Another question at 7am with a response by 10 am. She really made the whole process very pleasant. She made me feel as if I was either the owner of the company or the most important customer they had. Both Jason and Phil, I also rate with 5 Stars. Both of their attention to detail, professionalism, courtesy, patience and genuine desire to make sure I was kept informed of the install process/inspection process. Both Jason and Phil were very happy to answer my 200+ questions about the install and operation of the battery. Their answers were clear and in terms I could understand. All three - Kendra, Jason and Phil not only met the definition of customer service but exceeded it to the level that they should be used as the role models for others to strive to emulate!! Because of my experience with them, I will be contracting with EPX Group to install a second battery. I very rarely write a review but this is a very pleasant exception and I HIGHLY recommend EPX Group for solar/battery or generator installation. Fred B.
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September 2022 by Brian B.
Long over due review. After initial frustrations due to supply chain issues from Geneac. My generator was finally installed a few months ago. Had our first power outage yesterday and the system worked flawlessly! Once power was restored, I did have issues with the system going back on the grid. Made one call to EPX and they got me in touch with the right guy to walk me through getting power back from SDGE. First thing this morning there was someone over from EPX to trouble shoot and make sure that it doesn't happen again.
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September 2022 by Mike P.
After complaining to upper management, a different crew came out and repaired the work. Now it looks like it should. It should not have to go this far, but now it is nice.
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August 2022 by Richard Kelly
August 12 2022. Today first time needed generator. Generator started up but no power to house. Bummer!
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August 2022 by Bart T.
After nothing but favorable reviews in the Crestline/Lake Arrowhead area, we ordered a Generac backup generator for our Crestline cabin. The installation was a model of professional, courteous and disiciplined service, on time, on budget and just amazingly impressive. The crew chief, Josephine, might be one of the most capable and dedicated individuals I have ever encountered, and the rest of the crew was cut from the same mold. This is a great company, with great people, and it is such a pleasure to be able to-- want to!-say that.
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March 2022 by Dale Colvis
Josephine Cantin was one of the most professional people I have ever had to my home of any kind of installation! so easy and patient to understand. She certainly went the extra mile explaining any question I had! The entire team with no exception were so friendly and professional. A+ to your company! Thank You, Dale Colvis
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March 2022 by Kent R.
We've been in the market for a generator for about a year and have spoken with several companies. Solar too. I depend on life and death oxygen equipment and power outages are definitely no bueno. In both cases we never really found a comfort level with any of the generator or solar companies interviewed. Something was always off. And you just can't be too careful, especially for a big cash outlay, a giant investment like this. In the end we opted out of the solar conversation and focused 100% on a stand-by generator. That's where EPX came in. I got a call from Jerry Prince. Right off the bat I knew he was a straight shooter and based on my knowledge from previous sessions with other providers I know my stuff and rapidly discovered Jerry did too. Instant comfort factor established. He even came in lower than the other guys and offered a lot more value. For example we didn't intend to power the entire house but that's what we ended up doing because it makes so much sense. They also fast-tracked our installation date. It was supposed to be in May but we requested sooner and they had an opening and May became March. Fantastic! Two day process. Install guys were easy and conscientious. They walked us through the entire process, capped off two sprinklers for us when installing the dedicated gas line for the Generac, worked around our schedules (twice) when shutting off our power temporarily on Day two, and did a wonderful job cleaning up when they were finished. Now in the event of power outages we have no more worrying about being without oxygen, which is such an incredible relief I can hardly explain it! Seven year warranty. EPX remotely monitors the generator to make sure all things are working properly and it maintains itself with a six minute automated cycle every other week for maximum performance. Thank you Jerry, Brittany, Mikayla, Cody, Danny, Eric, Jorge and EPX! You guys are great and we appreciate you! If you're looking for a generator please call EPX Group. FYI, they do solar too. Sounds strange for me to say now but I can't wait for the inevitable power outages. Bring 'em on!
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February 2022 by David Stanford
Beware, I ordered a Generator and gave $1000 deposit. Two years laterthey do not want to refund me.I would not order from them.
