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December 2023 by William P.
I came in with my girlfriend. We are serious buyers and I was on the phone dealing with work stuff. While I was on the phone my girlfriend was looking around and asked to see some jewelry. The old Asian lady said "why you're obviously not going to buy anything". I was shocked and confused. Was I going to prove her wrong? No we left. What a bitch. Ur like 50 and working at a Daniel's at the mall, AND I DONT SEE A RING ON UR FINGER lmaooo
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August 2023 by Megan R.
I came into the store with my sister, who needed a ring resize, and her two young children. While she was speaking with an associate I was browsing for a gift for my wife, planning to spend a few thousand dollars. Nobody asked me if I wanted to see anything or even greeted me. I then asked an associate for a balloon for my nephew and was promptly assisted by the manager, Terre. While assisting me she started asking if my nephew was my grandson, which was highly offensive (I'm 35) but she didn't stop there. She then started questioning if my sister was my sister and giving us strange looks, so much so that I informed her that I'm adopted (not that it was any of her business) to end the conversation. After that interaction I decided I would be taking my money elsewhere.
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January 2023 by Dianna Marin
We we to get try and get some rings fixed that we’re from Pandora. We thought they weren’t fixable. That’s what Pandora told us. The ladies at Daniel’s went above and beyond to help us. The fixed our rings right then and there and the ones they couldn’t they kept for the jeweler to take a look at. They were so friendly! Highly recommend this location! I believe her name was Jennifer. Thank you again!
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May 2022 by Valerie S.
My Boyfriend and I have been coming here for years. A little over a year and a half ago he bought an engagement ring for me which I wore every day. Before Thanksgiving he convinced me to trade it in and upgrade the ring to one that was twice the price. We traded the ring in and he paid the difference, double what the original ring cost. Well, exactly three weeks to the day we got that ring, I looked down at it and discovered the diamond had fallen out. I was devastated! We looked everywhere but it was gone. We took the ring back, they sent it off for inspection and more than a month later they tell us they find no defect in the setting and won't replace the diamond because "she must have hit it hard enough to break the diamond". Considering diamond is stronger than the gold it was set it, how is that even possible? Fast forward a few weeks and we FOUND the diamond. Took it to a real jeweler who found no problem with the diamond and created a setting just for me. We haven't been back since and I certainly won't be back EVER.
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July 2021 by Jane Gonzales
I walked in to pick up my ring which was a birthday present from my daughter I had a copy of the receipt and I paid for the sizing so I had that receipt but because my name was not on the original receipt when it was purchased Andrea would not give it to me and she seemed very busy and needed to get back to what it was she was doing which was closing up for the night so I am not happy I won’t shop there again I live in another state and I don’t have time to run back and try and pick up my gift from my daughter again so my daughter is going to have to pick it up now and send it to me and that’s a dangerous thing to do . Andrea was very rude and preoccupied with closing up for the night and even stated she had to follow company policy because she liked keeping her job that is not an appropriate thing to say to a customer.
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February 2021 by Luis Daniel Varela
I had went into the store to possibly purchase my girlfriend's engagement ring and wedding band. As I walked in, I was immediately greeted by Chalysa herself and was very knowledgable on all my questions. Once I narrowed down to what I was looking for, the store manager Brittany stepped in and just completed such a smooth and easy process for me. Excellent customer service, and so many great deals that ended up walking out with a beautiful ring!
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February 2021 by Luis V.
I had went into the store to possibly purchase my girlfriend's engagement ring and wedding band. As I walked in, I was immediately greeted by Chalysa herself and was very knowledgable on all my questions. Once I narrowed down to what I was looking for, the store manager Brittany stepped in and just completed such a smooth and easy process for me. Excellent customer service, and so many great deals that ended up walking out with a beautiful ring!
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February 2021 by RodgersPoetry AndPhilosophy
Great prices, Great product ;-)
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January 2021 by Candace Saenz
Great service
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December 2019 by Clinton Taylor
The agent there was very helpful and knowledgeable in helping my daughter and I pick out some jewelry for her mom for Christmas!!??great job.
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December 2019 by Felipe Calderon
Great customer service excellent people working in Manager 10+ customer service defenely come back again...
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October 2019 by Jozz Prudencio
Great store and staff. Please go see Andrea Harmon, she is hands down the best!
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September 2019 by monseratt perez
I purchased a custom name plate a little less than a year ago and I was worried that it would be too thin and the store clerk reassured me it would be fine. When I got it was ridiculously thin! I’ve taken great care of it and i would treat it very well and it would still bend it would bend to the shape of my chest I never thought anything of it until today it broke as I was wearing it! I got it September 25, 2018 and it’s August 29, 2019 and it broke, less than a year. I checked to see if their was any kind of warranty for something like this and it wasn’t specific and if there is the was no website or page to click it would just talk about it.
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September 2019 by Todd Williams
I saw a ring I liked in their flyer I received in the mail. Went there to get it, Andrea brought it out, it was very nice and a great price. In and out in a bought 15 mins. Thank you
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September 2019 by Gabby Cabrera
Thank you to Andrea for helping us on not only getting approved but also helping us make a good choice on what time get our daughter she walked out very happy with a new ring and very happy with the customer service we received.. thank you so much Andrea once again .