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December 2023 by marie silver
This place is undescrible run don't walk and use another reputable place .The owner is impossible to deal with ! The response to my comment is not true !!Carpet one issac knows me quite well .My flooring was not the floor I picked and the floor came up and issac chose to do nothing!
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November 2023 by Marie S.
I ordered flooring and didn't even get what I ordered it's called bait and switch and yes I have the paperwork to prove if. Run don't walk from this place as you get not legal contract either. Issac is impossible to deal with. I only give it one star for James burke a shirt lived honest employee. Natilie and is so called contractors are bad installers. Beware .
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October 2023 by Denise Redden
If I could give a minus I would. We were supposed to get our carpet installed a month ago and still no carpet. “Installers are sick”, “the other job took to long they can’t make it today” we got that one twice and “your carpet was accidentally installed in someone else’s home”. Twice no show, no call no one at the office. After the first no show we called our CC and requested our down payment be refunded. Then we got a call from them begging us to give them another chance, they would make it right, a better quality carpet for less. And a no show two days ago. EVERY TIME we called them, they never called us. People are quitting right a left there. DO NOT USE THEM!Update! Once the owner got involved we got the carpet in a few days, he gave us a great deal and had someone come in and clean our house when they were done. The carpet is beautiful.It is a 3 star rating only because of the service we got before the owner got involved. After he got involved I would give them a 5 star rating!
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October 2023 by Enrico Sobong
Our casita had a roof leak during the recent heavy rainfall in Palm Desert. The wet carpet had to be removed and replaced. Our insurance contacted Carpet 1 Murrieta to do the job. Isac , the manager, promptly and expeditiously assigned and supervised the crew who were sent over to make the repairs which were done immediately and very satisfactorily .Thank you guys for a job well done !
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October 2023 by Teresa Jones
I would recommend carpet one in Murrieta. Their team is very professional and they did a great job.
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October 2023 by mark stripay
BEWARE not sure if the store is now still in business - if so super poor customer service. A couple appt no shows, many MANY calls & voice messages not answered or returned. Got an estimate and a deposit was submitted and now I am ghosted. Recently visited the store 3 times during business hours and the door is locked.Now I cant get a response to multiple vioce, email and website requests to cancel and refund.Update: Carpet One finally stepped up and successfully completed the installation to my satisfaction.
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October 2023 by Trisha Rose E.
We had a plumbing slab leak in our two story house which damaged the flooring on the ground floor. Our insurance company recommended Isac, Joseph and his team at Carpet One Temecula to come to the rescue. Isac and his team did a great job in all aspects of the project: demolition of the damaged flooring, replacing the drywall, painting the walls, carpentry, reinstalling the new flooring and cleaning up. The crews that Isac worked with all did a great job with their different specialties. Many thanks Isac, Carpet One and everyone who helped on this project. We will never forget how you helped make our home even more beautiful than it originally was!
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October 2023 by Marcus Canahai
Carpet One Temecula is amazing! They totally helped me pick out the best flooring for my house and installed it perfectly. I couldn't be happier with their service! ???
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October 2023 by james burke
First of all I work there for a little over nine months. Then found out when I left the company the owner Isaac Moses is not the owner he has it in his son's name. They have no contractors license. They're never there the handout DKI restoration cards with his father's contractors license and they tell you that but yet when you run a check on the business there is no contractor's license. And on top of that I would take deposits from customers to find out the owner would take all the money out of the bank account and was not able to get the material to give the customer their jobs they paid for. And it even gets better he does not pay his installers so the people he has working for him come from DKI restoration they're undocumented so when you come back on Carpet One there's no record of nothing. Also when you sign a contract with Carpet One the contract say pay the contractor there is no contractor to pay because they are undocumented and on top of that his contracts are bogus and he gets 50% or more down and his son Joseph who keeps the front door lock to the shop and hides in the back take money from customers and does not give them their material either all I can say is stay as far away from anything to do with this company and this family-owned business because they are big time illegal the other thing is look at Mrs silver and Mrs Capps both of those clients are customers I helped Devon company of who the name of the shop is actually in which is the older son of the actual owner contractors board is investigating them and all you have to do is contact those two homeowners that also wrote reviews on Yelp about their Experience run run run run run run people
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September 2023 by Mark S.
BEWARE - Very poor ongoing experience at Carpet One Temecula / Murrieta. Among issues are no show on measure appt, ghosted after deposit made, store closed during business hours, voice, text and website messages not responded to. Even now they won't respond to multiple cancellation & refund deposit notifications.
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August 2023 by Linda Caricato
I did! Don’t. There isn’t enough bandwidth on the internet to express how I feel about Carpet One in Murrieta. After having my floors installed with water proof vinyl, they began buckling and the edges began breaking off. However, this business didn’t care. Dennis acknowledged a problem last December and I am still waiting for CO to do the right thing. I have never experienced such poor customer service. It’s disheartening after spending over $16k at this business. Shame on you Carpet One!Don’t cross the threshold of this business. Turn and crawl, walk or run as fast as you can. There are plenty of honest business owners who will treat you well and with respect. This one won’t. Stay Clear!!!!
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July 2023 by Mary D.
Purchased new carpeting for home. The salesman was friend and professional. The installers came moved all the heavy furniture with care. Carpet insta was done in a day and a half which in ludrd putting all the furniture back.It looks beautiful! I would highly recommend this business for your carpet or other flooring needs. 5 stars
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June 2023 by Cindi H.
Love the LVP we ordered. But the service is HORRIBLE! The office there better get its act together before they lose more business.
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March 2023 by Erick R.
I have recently bought a new house and I needed new flooring/carpet in my house. I went to over 5 different stores and did not like what I had seen. until I walked into carpet one. The customer service was outstanding , Dennis helped me out. He seems like some floor guru something lol. He knows everything and Anything about flooring. The installers were absolutely excellent and left me house better then ever . I would recommend carpet one to anyone looking into new carpet/flooring
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January 2023 by Jodi Rerucha
We had a great experience from the minute we walked in the door .. helpful and knowledgeable and when we decided to go forward , carpet one install team, were professional, and efficient and did a fantastic job . The owner is s great guy who is honest and competitive in pricing and the salesman Gabriel made sure all went well.Thank you !
