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April 2024 by Tiffany V.
Let me start off by saying the staff were very kind, that is about the only good thing I can say about this branch. There is a complete lack of organization, tracking, and operations at this location. I ordered my husband's ring on 2/17/24 and was told it would be 3 weeks. At the end of the 3 weeks, I called because I had not received any info on my order. I was told the individual who sold me the ring was not there, and they would leave him a message for me. I don't understand why he was the only one who could help me, but ok, I left a message and waited. He called me the next day and had no info for me, except that it would be another week. Again, I waited and didn't receive anything, so I called. I was told they had to wait for the bridal group because they still did not have my ring and had no info about it. Called at the end of the next day because there was no follow-up and was told another week. At the end of week 5, I was told by the individual who sold me the ring that it had shipped but would take another week to get to the store. I called at the end of the week and there was no ring. I went into the store as this week, week 6, and wanted to see what was going on but still no one could find the ring, had no info on it, and again they said I would have to wait for the bridal dept or the individual who sold it to me to come in. Received a call 2 days later and was told it's running late due to a delay but couldn't tell me what the delay was or when it would be in. All in all, I am going on 7 weeks and no closer to getting my husband's ring. I don't understand how the organization can be so bad, no one can provide any information or update me on my purchase and apparently the distributors don't talk to the stores (so i was told). I have never had an experience like this. I am almost to the point of just wanting my money back. I am very disappointed in this company and will not be purchasing from here again. I will stick with my normals, Zales and Daniel's from now on. If and when I get my ring, I will update my post.
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February 2024 by D Z.
Gitty!! I have been on a search for a specific ring for 20 years I lost. She took so much time with me and listened to me go on about stories and while we're looking at different options. She made me feel so special and listened to even though I was Not really motivated to keep trying to look for this ring. So she came up with the best solution! She said look around and see if anything inspires you and I found three rings that I absolutely loved! I even found some engagement rings that my niece would like to see. She said take the rings and if you come up with any idea of how you would like to design a ring that might look like the one that you had stolen. Give me a call here's my card. She didn't brush me off she wasn't rude. She spent probably at least an hour with me while I went through all of their different items and had her check and see about pricing and everything else. I was so impressed I had to tell her manager that she did such a great job and the entire time I felt like I was shopping with a friend!
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October 2023 by Albert Dieva
I went in here looking for a ring. I met Priscilla. I didn't find the ring I was looking for, but I found a necklace. She asked me what store I saw the ring at, and I told her. She then told me that they are a good jewelry store also and she did not tell me not to buy it there or put that store down to make her store look better. it is not my first time in this store and I've always had good help and today was another example of why I tried to buy the ring there. I got a great deal on the necklace and I am super happy. Thank you again.
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October 2023 by Erica Viera-Triche
Farsana is amazing. She has taken the time to really get to know me, not only on a professional level but on a personal one as well. Love that she knows my taste in jewelry and doesn't waste my time by showing me things I would not be interested in. She has really helped me find some timeless & unique pieces of jewelry in the past few years. I love her easy going attitude she allows the beautiful jewelry to speak & sell themselves. And lastly she always does what says with amazing follow up & follow through. If you're in the market for jewelry go see Farsana in the Temecula Promenade.
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August 2023 by nazario perlas
Friendly staff all the time . It doesn’t matter if you are not there to buy but just there to try something on to see if you like it or not . They let you bring home catalogs for more reading of the item you want to buy. Staff Christina from promenade Temecula made my purchase so easy and smooth. Thank you
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August 2023 by Kathy Hampton
Wonderful staff and excellent service. I really enjoy going into the store. Would recommend to my friends. Very strong 5 rating!Thank you!Kathy Hampton?
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August 2023 by Porcupine Quill
Welcoming staff said hi when I walked in. They treated me with respect and were helpful. They offered to wrap the gift and made it look beautiful. Thankful
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June 2023 by Joseph Lopez
Christina is an amazing salesperson! She is so helpful and knowledgeable. She special ordered a watch for me and held it until I was available to come and purchase it. It is my second transaction with this location and with Christina. I will be back for more. Thank you!
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June 2023 by Gabriela Ramos
3rd time in a year purchasing from this great store! We keep returning because we love the associates, the top knotch service, and the quality in products. This has become our home store! A special thanks for Pricilla A. for assisting me with a special gift.
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May 2023 by Timothy Smart
Precilla and Christina were totally awesome! They were able to take care of my watch repair in a matter of minutes. They even sold me this cool travel watch case that I can use when I’m traveling. They were both very polite as well as professional. I will definitely go back and have them represent me in my next purchase. Thank you ladies for a job well done and making me a happy customer.
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May 2023 by JE Jones
Miss Priscilla was courteous and professional. Her assistance was quick and painless. She left me feeling satisfied for my first visit to Ben Bridges.
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May 2023 by Gary Aplanalp
Great service at the Temecula store in the promenade mall. Kaela was great . I had waited a bit long to purchase a pair of black pearl earrings as a gift and she sent me text pics to help me make my choice and they were there waiting for me and hour later when I got there . Excellent service .
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April 2023 by James White
April 2023 I had my mother-in-law’s ring refurbished and a diamond replaced from 1987. It was a ring that my wife purchased 36 years ago. The craftsmanship of the repair of beyond what we expected. Paige and the staff of this Ben’s Bridge in Temecula is fantastic. When I have jewelry needs I’m definitely going back. Thank you so much for your assistance. The service you gave me was very memorable
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April 2023 by sierra keanum
Christina was incredibly kind and accommodating! She helped us pick out an engagement and was very sweet and fun through the entire process! 10/10 would recommend!
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April 2023 by Lidia Lemus
Priscilla was super helpful and nice! After we purchased the perfect ring, we also got a complimentary succulent plant. It’s the little things that make a great business stand out amongst so many others :)
