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March 2024 by Wyatt
They don’t care about animals. Just called and they will not even look at my cat that’s doing horrible. They’re still open for half hour. DON’T COME HERE
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December 2023 by ENRIQUE FERNANDEZ
great service
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December 2023 by Gloria Clark
I love Banfield. We have been using them for my three little dogs. The doctors and all staff are compassionate and caring with your dog.
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September 2023 by Sussi R.
Banfield Pet Hospital is a corporation, run and don't look back, bottom line is the money. Find a personal vet that will work with you, your pet and that has a heart. Crystal I believe was her name, the office manager at Banfield Pet Hospital in Temecula CA, that I spoke too. I've got 7 dogs between my two daughters and I. Four dogs came down with conjunctivitis eye infection, very contagious. I spoke to Crystal about treatment. Crystal offered no multi dog discount, offered no free exams, as no meds prescribed unless Dr sees the dog. Do the math $74.95 office visit, $48.59 eye ointment For each dog. Crystal states it could be something else, giving me example of dogs ear infection. Crystal, first so you can understand....if it walks like duck, quacks like a duck, it's a duck. As a Registered Nurse I feel safe to say, ear infections are not contagious, unlike eye infections. Banfield trained this office manager well, as Crystal had already made up her mind before she even spoke to me, it's all about the money........Banfield, Office manerger Crystal don't care, no heart.........it's just business.
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August 2023 by S Ramz
Dr. Padilla is the best Veterinarian! She takes care Cats with love and professionalism. My 16 yrs. Old Tuxedo Cat is very happy and confident with her. Thanks to her my Cat is doing better. ???
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June 2023 by Atomic Pug Studios
These people do not return voice messages, will hang you up on long hold times, and not answer the phone. Don't let the good reviews fool you. Stay away from this location.
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May 2023 by G Z
These people do not return voice messages, will hang you up on long hold times, and not answer the phone. Don't let the good reviews fool you. Stay away from this location.
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May 2023 by Joe Hlava
I sadly had to put my dog to sleep this week. Had Banfield do it, and yet they still insist I keep paying for the dog's monthly wellness plan. Sad!
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May 2023 by B Z
These people do not return voice messages, will hang you up on long hold times, and not answer the phone. Don't let the good reviews fool you. Stay away from this location.
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February 2023 by Stephen W.
Extremely pushy for their monthly care plan. My third time coming and one of the employees even came out when my cat was in the back and pushed it some more on me. Even used fear tactics about my car dying. Will never return.
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January 2023 by Ray C.
Scheduled an appointment to have my cats teeth cleaned. They told me to check her in by 7:30 am and expect to pick her up by 2-4 pm. I had heard nothing from them all day, so called at 2:30 for a update. They told me they had just given her anesthesia. I asked where she had been all day, they said she was in her cat carrier. Keep in mind, she could have nothing to eat or drink for 6 hours prior. She had been in her cat carrier ALL DAY with nothing to eat. I asked what had happened, they said they had other surgeries. When I asked why nobody called me all they said was they made a mistake. My mistake was not doing my research on Banfield before I signed up for their plan. Do your research people. After reading reviews about them, I'm thankful they didn't get to work on my cat. Now I'm trying to get out of my contract!!!
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December 2022 by America Perez
Great service, friendly and wonderful customer service! Thank you so much for taking care of my boy Ryder 10/10 recommended
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December 2022 by Greg Burmeister
Very good vet if you are looking to put your your pet on a monthly plan. The pet care is also very good. The reason I rated them a 4 and not 5: they try to upsale meds and procedures and the appointment wait time can get a little long.
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November 2022 by Christopher Tompkins
Very nice people. Very helpful..They care about my pet, almost as much as I do..!Staff asked all the right questions, both medical and emotional, for my dog AND me..compassionate about my emotions and fears.. tentative to my dog's fears as well... took time to gain his trust, not just force the procedure..I REALLY LIKE THIS PLACE.!Thank you to ALL the staff.. yiu truly made a difference in my perception of veterinary care.!
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October 2022 by Jim G.
I left a 1 star review on this location by mistake. I am trying to leave my review on the Ynez location instead instead of this store. In general, I don't like the service attitude at Banfield.