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August 2024 by Colin Mika
Truck damaged my property on two separate occasions during deliveries months ago. Horrible customer service experience with no call backs and being transferred through endless customer service people who didn’t understand my issue. Finally got someone out to assess (they actually said, so what do you want me to do about it?) and they took photos and left and haven’t heard anything since. Months have passed, they clearly don’t care about customer satisfaction and if you have an issue with delivery just know you are on your own.
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August 2024 by Juan Padilla
The tech showed up on the scheduled time, was friendly, and very informative. He answered all my questions and concerns. Provided info and receipt for our delivery. Great job!
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August 2024 by Mei
This is a ridiculous company with horrible customer service! I would give a 0 star if that is an option.
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July 2024 by SCOTT GERBER
Very nice.
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May 2024 by James Griffin
You charged me more than $30 on additional fees on top of the propane, and I do understand what the additional fees were for. Also, your delivery person did not leave a receipt.
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March 2024 by Milans
Very good customer service.
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March 2024 by richard dark
thank you!
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March 2024 by Diane Lynch
Always prompt and really good service. Very helppful when needed.
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March 2024 by Rolando Hernandez
They came out in a timely manner and got my propane tank all filled up.
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March 2024 by Randy L
Your gas prices are so high, i couldn’t believe it cost me over $900 to fill my tank. I will be looking for another provider before my next fill.
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January 2024 by Suzanne Weatherly
Amerigas was timely in their delivery. It has been very cold so I knew I didn’t need to worry about the propane when I saw that they had filled our tank.
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January 2024 by C.P.
Recent propane fill went smoothly and all my instructions were followed precisely by the technician
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December 2023 by Elliott Nissim
Very fast and efficient system from ordering to having our tank filled.
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December 2023 by Gerrit Schut
I don't know what happened to this company but whatever outsourcing call center they use is absolutely horrible. Finally after weeks of trying to get someone to schedule a delivery, their phone system for payments kept sending me to a different customer service rep before I had a chance to finish entering my payment information. What should have been a 20 minute phone call two months ago turned into weeks of frustration and anger. What happened to the office in Temecula that I could call and talk to? Instead I get sent to some call center that I can hear everyone in the background but barely the person on the phone. At the end of any interaction or transfer they send you to a survey that disconnects you even if you were on hold. I don't know who decided to outsource the customer service department but they should be fired for their incompetence. Do not use AmeriGas, you are not a valued customer, they do not care about your business. I don't know how a company that has outsourced everything except the underpaid delivery drivers can use American in its name. It would be worth switching to another home or business propane service if you can afford it. World Famous Propane actually has an office here in the area you can talk to and are they are very friendly. As soon as my tax return is in I will be switching to them
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December 2023 by Nancy Green
I am still trying to get my new propane tank. I have called four times, talk to the Philippines, wherein they say someone will call, but no one calls. I hate that I can't talk to someone in Temecula, CA where I live. It is so frustrating! I can't cook without my new tank.
