-
March 2024 by Amy Price
Emily was so helpful in finding me what I needed!!Thanks Emily!
-
December 2023 by David Molner
Very disappointed in their policies. My wife has shopped here for years. Their pants fit her well. She tried on a different pair than she usually gets and they fit perfect in the store. Took them home and laundered them. She put them on after and they widened at the waist and were completely bigger and no longer sharply like they were in the store. We tried to return them as the material seems defective and they refused to take the return since they were washed. If a pair of pants show they are defective when washed, do we just not wash them. Seems silly. Anyhow, know that even if pants are defective and malformed American Eagle does not support their product or customer. They told us we can donate them though. Sorry no pictures of the pants in this review.
-
September 2023 by Amber L.
Customer service is horrible at this store. I almost exclusively shop at AE, mostly online, due to the poor customer service in this store. Although I do have to go in to the store when returning an item and I am ALWAYS disappointed by the staff here. I tried returning a pair of jeans and I had to go online and bring up their return policy in order to try to even return them. They had no tags, which is within their policy, I was then refused a refund as the item was purchased almost a year ago, but again, their online policy states there is NO time frame for returns. I had removed the tags when I bought the item then they sat (folded, as they do in the store) in my closet for nearly a year, un-worn and un-touched. I had just began a weight loss journey and honestly forgot about the jeans and found them recently after losing 55 pounds and trying to basically purchase a whole new wardrobe as I am down 3-4 sizes. I have cleaned out nearly 20 pairs of AE jeans, all with visible wear, which I would never even think of returning, but this pair was brand new and I figured I could get a new pair, in my current size. I was ultimately told that they have the right to refuse a refund if they suspect fraud or abuse?? How is there either of these if I am returning a brand new (without tags) pair of jeans?? The manager Anahi was extremely rude and completely embarrassed me for stating this reason in front of several other customers. I will never shop or return in this store again.
-
July 2023 by Lori S.
Hector is AMAZING!!! He works there, I think he may be the manager. He helped my daughter and I out while we were shopping. He informed us of the app and he let us know that my daughter had credit that she could use if she got the app. He saved us money that day but now we are obsessed with the app He's really knowledgeable about the clothes and prices, and with his amazing personality we'll definitely be back!!!
-
June 2023 by Alicia Olson
I had a great experience today, I had some shorts to exchange and Bionca was so helpful and the gentleman checking me out had a great attitude and was so friendly.
-
May 2023 by Mark and Diane Radack
Hector and Natalia were awesome, super nice and helpful. Great experience
-
May 2023 by Jennifer C.
I've recently started shopping here again and am thrilled with the customer service I've received from several different sales associates, on several different shopping trips. I never stopped shopping here for a particular reason, I just got in the habit of shopping elsewhere and thought they had styles that were more fitting when I was younger. Although some items in store didn't work for me, the associates are able to order from the website and have items shipped to your home. It's a very helpful service. I'll continue to stop in when I'm browsing the mall, and a huge reason I'll be coming back is due to the fantastic customer service I've received.
-
April 2023 by Tara Sullins
Everything is online but it’s still easier to return in the store. I love making my returns here, easy policy and everyone working is so sweet. They all seem happy to be there and are always so helpful and caring. Bianca is especially sweet and always helpful.
-
April 2023 by Mackenzie Fant
Ty was absolutely amazing! Super helpful at checkout and had a really great attitude! Very good customer service!!!
-
March 2023 by Maria Contreras
Dissatisfied with the return policy in store, after speaking with an online assistant there is no time frame for returns on defective items even if the item is used with out tags (and with a small stain). Drove 40 minutes to the mall just to be kindly turned away by the store manager based on her own policy but processed the online return as the policy stated used and washed items without a tag can be returned even after 30 days. Will unlikely shop at this precise location again.
-
March 2023 by Gabriel S.
Hector was extremely helpful & kind! Helped me and my gf with the fitting rooms and also directed us to a nice deal & percentage off with a coupon for some killer black pants! God bless him! Giving American eagle a Great Reputation, while their pants ALREADY exceed expectation!
-
January 2023 by Christina Wingrove
Had a wonderful experience doing my exchange. There was a huge line and the male associate, was kind, patient and very helpful! Way better experience then the location at the Escondido Mall. One of the managers, Marlene, is horrible when it comes to customer service. The longer drive was well worth it!!!
-
December 2022 by Norma Vasquez
I visited American Eagle and as always I was greeted in a very pleasant manner by Alyson.She was so helpful, sweet and attentive. She helped me find exactly what I was looking for. I absolutely love the Snoopy sweater!Thank you so much Alyson for making my shopping experience a great one!
-
October 2022 by parminder chana
Omg always love their collection they have the best sweaters and sweatshirts service was awesome ?
-
August 2022 by DSM Skittle
I was ready to walk out until I spoke to Bianca. Gave her a little run down on my struggles as I'm on the curvy side and she was 100% accurate on the style and size I needed. Super pleased with the associate and the jeans were amazing to. Thank you so much Bianca you really did help.
