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July 2024 by Valerie B
Guy didn’t check what iPhone I had before he charged my card. Realized after they didn’t have part needed for my phone. Shouldn’t you check that before I pay? Now to refund which takes 5-7 business days instead of voiding the sale which happens at midnight. Nice guy but incompetent. I have always had great service at this store but not today.
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July 2024 by Chelsea Williams
Shyanna took care of all of my problems with my new and old phone... i worked a 12 hour shift before I came into this store and I left HAPPY. Enough said. 10/10 will go back to this store for anything that I need.
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July 2024 by Emilio Garcia
Excellent service
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May 2024 by Linda McD
The younger staff couldn't relate to me but an older staff member saved the day.
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May 2024 by L Steinke
Excellent service.
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May 2024 by Theron Smith (Sky Brand)
went to get help activating a phone, manager told worker, “tell them we can’t help with that, because we don’t get paid to do that”!!! place sucks.
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May 2024 by Tay Tay
Pleasant and Helpful
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May 2024 by Suzanne Vlietstra
Doing phone stuff is always somewhat like a dentist’s visit but… this went well! Ramon was knowledgeable, friendly, helpful, and fast.
Maybe he should think about dental school…?
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March 2024 by Jeff wilson
5 star customer service received with a smile!
Ramon is the man and was the hero to my very frustrating phone upgrading experience. He has my return business locked in!! I would rather pass on a better deal over the phone to receive such amazing care in person.
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February 2024 by Britt C.
My daughter needed to switch from our account to her own. It took a while to do everything we needed to do. Jimmy was amazing, great customer service. He was the only one working and it was slightly busy. He was patient, and very personable. He was juggling all of us and never once seemed stressed. Located in the Albertsons, shopping center on Tucker Road 2/29/24
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February 2024 by Sharon Mckay
Cheyene was incredible! Fantastic service!
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February 2024 by av8ing
Jimmy was professional, polite, competent and very knowledgeable. He was the reason we had a pleasant experience
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January 2024 by Michelle ..
I would recommend this store and their employees to anyone looking for not only great phone service, but if you're wanting excellent customer service and knowledgeable help, this is it! i had phone issues and Jimmy, and Shianna were so AMAZING! They're so caring, kind and go above and beyond for their customers! Great assets to this company! Thank you
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January 2024 by Kelly Barton
Do yourself a favor and call Verizon or go to a corporate store. This place wasted my time and did not hold up on their guarantees. I spent several hours in store and on the phone, I estimate about 20 hours. I Finally drove to a corporate store in Bakersfield and my concerns and their mistakes were fixed in minutes.
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January 2024 by Andrew Buchanan
I went into this store on Dec 16th to upgrade my iPhone and was offered a free Apple watch as part of a promotion (not a real promotion according to Verizon). I was upsold some accessories and told they were 30% off as another promotion. No discount was applied, and I was not provided with a bill of sale or receipt. Jimmy L also added protection plans to my devices without my permission. I was charged some kind of setup fee but the devices were not set up. The watch doesn't even work. I am trying to talk to a manager for a resolution - no luck so far. I was cheated by this store. - Victra reached out to me and credited the excessive charges to my account. I still would not visit this store again.
