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September 2024 by Marie Walker
I never have to wait longer than 3 minutes at the Tehachapi store!
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August 2024 by Laura Monarrez
Great service, very helpful and knowledgeable. Also very patient and friendly.
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August 2024 by Zurdo
Custom service has gone downhill here. It's a revolving door of employees and hit or miss on the service. Some employees are great while others are visibly annoyed they have to help customers. This has been observed from standing in line and personal experience. I'll probably not renew my box and take my business elsewhere.
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August 2024 by Kelli Navarro
The employees were kind and quick and helped me find a way to send my package back without costing me anything extrw
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August 2024 by Jake Santora
Very professional staff. Always their for the customers.
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August 2024 by Neil Doherty
Extremely poor customer service - not just by the employee but by the manager (Kim Rubi). I am disgusted on how I was treated by both and amazed that they are able to represent UPS.
I wish I would have gotten the name of the individual who first 'served' me. She as rude, obnoxious, and discourteous. I was appalled by her lack of respect and her inability to provide any options.
I was told that a) I needed a printed receipt even though I had a digital copy on my phone, and that it would be $5.00, for processing, to print one, as I needed it. When I refused, I was told there was nothing else they could do for me and I was asked to leave. I asked that my box be taped closed after it broke loose when trying to lift the heavy box to the scale, to which I was told by the same employee that tape was "over there (as she pointed) and I could purchase that" if I needed it to be closed. I declined both and returned a few hours later, after driving back home to print the label and adhere it to the box.
This time I was greeted by the manager, Kim Rubi, she instructed me about the 'scan for a receipt', I happily complied, and when I was at the counter, I asked "why didn't your last employee tell me that?", no apology ad she didn't know why... when asked if there was anything else, I asked for the name of the other employee as I wanted to file a complaint, Kim refused to offer any information, asked for a description of the employee, to which I asked "how many employees did you have working in the last two hours?!".
She was evasive, then copped out with "I am pregnant and can't remember all of those who worked today". Shocking. I asked for a corporate number to complain and was given her business card and Kim stating "this is a franchise, we don't have corporate".
I gave up from there, left my package, and left with extreme disgust for how I was treated. I have never experienced that kind of attitude - EVER - from UPS, and frankly, I wonder if this is what I am to expect in the future. I will avoid that store and UPS, if at all possible, in the future.
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July 2024 by Carlo Garcia
Professional and polite
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July 2024 by Alex Smith
Jennifer was super helpful, she worked really fast and walked me through everything I needed help with. I felt like she genuinely cared about helping me :)
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July 2024 by Debbie Spencer
The staff is always friendly, efficient and professional. The staff has a great work ethic and I appreciate the positive attitude and atmosphere
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June 2024 by Linda Loucks
Always great service!
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June 2024 by Johnny Spence
You can do live finger print scans.
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May 2024 by Lisa MacKenzie
It’s such a great place to mail a package or drop off an Amazon return. Friendly and knowledgeable staff.
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May 2024 by Paulette Mirabella
Their customer service is always pleasant and knowledgeable
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May 2024 by Nancy
ups has never failed to deliver.
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March 2024 by Michael Portanova
It's convenient. Have a lot of services to offer. Staff is friendly, highly recommended
