NAPA Auto Parts is a highly praised auto parts store known for its exceptional service and friendly staff. Customers have shared positive experiences, highlighting the team's willingness to go above and beyond to help. For instance, during a road trip, staff members quickly helped a customer by securing an undercarriage cover, demonstrating their commitment to customer care. The store is recognized for its small-town feel, allowing customers to build rapport with knowledgeable specialists who can provide valuable suggestions and unique parts. The professionalism and responsiveness of the team in both Novato and Petaluma stand out, with many customers appreciating the speed of service and the genuine care shown by the staff. Overall, NAPA Auto Parts is seen as a reliable and trustworthy choice for anyone in need of auto parts, especially for those seeking personalized attention and expert advice.
The employees were courteous professionals and had the parts I needed, at a reasonable price!
March 2024
Great guys working at this store! Was on a road trip, the undercarriage cover was coming off of my car. The guys gorilla-taped it up for me so I could drive back to Oakland. Really went above & beyond!
February 2024
This store went above and beyond in saving myself and family from being stuck by bringing a part directly to me. I am very appreciative and will seek out NAPA first and foremost whenever I need a part from now on. Thank you guys.
