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August 2023 by David R.
The two stars are for a couple/three quality employees. For some reason, management hires people with no ambition, don't reason for themselves, and walk about without any motivation other than to be there. The shelves are minimally stocked compared to the cities. The stock workers have a blank gaze. We stood in Sporting Goods, pressing the call button 5 times, and while one friend was looking elsewhere, no employee ever showed up (While perusing the minimal fishing aisles, we've seen another waiting the entire time.). When we do ask questions, they rarely have the answer. Then, at checkout, while looking up from their smart phones from time to time, they're concerned we input a top rating. "For what?" a friend wondered. If there is a employee training manual, it must be on a napkin. **Other than if absolutely needed, if we do go to a Walmart, it's when in the bigger cities, and we don't ask employees questions. Walmart is not the Walmart we remembered long ago.
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August 2023 by Britt C.
Today, I went for a big shopping trip. The check stands were open which is not a normal thing. Jaci was amazing, great customer service. It was also a plus that everything I needed was in stock.
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July 2023 by Terri J.
7/15/23 I went to Wallmart in need of 10 bags of ice and 150 bottles of water..and ice chests.... I was helped by the cashier and another pleasant customer service oriented agent.... HOWEVER a gentleman who was collecting carts in the parking lot, EDAN, was so so so helpful, unloading the cart and assisting with getting everything in my car. "hats off" to the Walmart manager for hiring such great employees as EDAN. Thank you,Terri Juergens
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July 2023 by Jacqueline O.
Every time I've come to Walmart, I have had great service. The store is kept very well in order and clean. The customer service has always been courteous and helpful. I truly appreciate this. Walmart and the pharmacy department is really good sometimes are understaffed which is understandable and it can be a little slow, but other than that I have no complaints. I really enjoy coming to this Walmart and shopping.
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June 2023 by Amanda M.
I have to agree with others who have said this is the worst Walmart. Its really a shame because so many folks fought hard to get this place built in Tehachapi and it is so badly managed, it is embarrassing.I always take my groceries home right after purchase and store cold items accordingly. I had to quit buying milk here because it goes bad before the sell by date. A family member told me she had a gallon of milk go sour four days BEFORE the sell by date and before she even got a chance to open it the first time. We speculated that something was wrong with their milk cooler, but I think I may have figured it out when examining various frozen foods at home.Bags of frozen vegetables have chunks of ice crystals inside and the product is stuck together. I opened carton of ice cream and the product was almost four inches below the rim of the container. There is an obvious line where the product was when it was filled and the ice cream, which should be smooth and creamy is now grainy and gritty - almost crunchy from ice crystals. This is a clear indication of thawing and refreezing and I KNOW this did not occur after these products were purchased by me. Many times, I have been shopping this Walmart and had pallets of frozen product sitting in the aisles with no employees attending to it. I have had to throw chicken purchased at this Walmart away because it was slimy and smelled off. Red meat often has a metallic smell when cooking. Fresh fruit/vegetables turn bad within two or three days of purchase even though everything is stored correctly.Shopping there on a Saturday afternoon and no registers are open, so we have to use self check out. The customers are doing the work of checking out, yet prices continue to go up. Employees are inconsiderate toward customers, they stand around in the aisles, chatting and laughing and do not get out of the way, leave empty boxes laying around or their carts parked in the aisles. Shelves are poorly stocked. The last time I was there, a week ago, the egg cooler was nearly empty. Many items that are stocked are on the very highest shelves, out of reach unless you can find an employee to assist - which you can't. Grocery shoppers would do better to shop up the street at SaveMart or Albertson's. The food will not be spoiled, thawed and refrozen or left laying around to be stocked. The price difference in the total bill will be negligible.
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May 2023 by Cielo B.
This Walmart is okay on a good day ! But other than that I went today to go purchase some things and it smelt like fish near the meat area and I looked into one of the freezer and the meat smelt really bad and no good they put it on clearance! Should have been thrown away!! It was chicken legs and some breast's! I would give a 0 star if I could.
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February 2023 by Mark C.
This store deserves less than one star but that is the lowest rating available... horribly mismanaged, employees consist of a few energetic helpful people surrounded by hoards of lazy staff who couldn't care less about the customers!!! That is when there is adequate staff on shift which is rarely the case! Check stands are rarely open and quite often only one self checkout is open. Lines are ridiculously long most of the time as a result... And do NOT attempt to purchase alcohol! Virtually impossible to get help in the liquor jail area... last attempt took about 30 minutes with 4 separate parties waiting to spend our money! Aisles are consistently blocked by stocking crews leaving pallets of goods ( often milk or other perishables) unattended creating hazards for customers, particularly children and the elderly! Shelves are nearly always incompletely stocked and in disarray... I have told more than one manager if this store was not the only real discount grocery store in town they would be out of business and it is true... Corporate Walmart needs to step in here and fix this mess!
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January 2023 by Dani R.
Came back in and was disappointed with the old greeter chick. First off, she's confused about people using Walmart pay and not having a physical receipt. I went to a cashier, not self check out and she saw me, but wanted me to wait while I pulled up my online receipt. Reception is crap and she expected me to just wait there all day. To top it off, she farted on me, like a super nasty old person fart. I had enough and left and she continued to look confused. Surprised she didn't call security or the cops on me. Walmart's policy to discriminate and check receipts for certain people is BS.
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January 2023 by Erin D.
I got a good one for ya. I made a grocery order on Walmart.com. I used my ebt card to pay. It sent me to the ebt site and I put in my pin #. Next day I picked up my groceries, came home and checked my bank account. I had received an alert from my bank for a charge. IT WAS WALMART! Not only did it put my account in the red but I now can't pay my electric bill that is already past due. Even with the threat of my electricity being shut off, Walmart couldn't or wouldn't fix the problem. The error was made on their end and I'm going to most likely be without heat this winter. The billing dept. was no help and unsympathetic. Please be sure to remove any other forms of payment if you use Walmart.com. They don't care and you will pay the hefty price literally.
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December 2022 by Russ V.
I just wanted to give a very positive shout out to this particular Walmart. Almost everyone in this Walmart was super friendly and very helpful. The store was super clean and organized. In particular Cindy gave stellar service, she knew where everything was once more she didn't just tell me she showed me. Without me asking. As far as Walmarts to go, and I like Walmart this one is five star. Highly recommended
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November 2022 by Madison T.
In the last month we've bought 3 different food items, that even though they were not expired, they were definitely old. Chips, donuts and jar of mushrooms. I don't know if WM is buying old food, or what's happening. But now I can't trust them. Giving 3 stars because most of the employees are friendly. But some of the stockers or vendors really need to learn some manners. Seems like you hate your job, but as a person you need to give and take, step aside sometimes, doesn't need to be every time, but take your turn hogging up the aisle.
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September 2022 by Dorree M.
Did a pickup on 9-4 as we were leaving town camping. First they sub low carb tortillas for gluten free. They took them back. I leave. Then Nick calls and says they forgot to give me two items. I'm on the road and not going back so he says he'll give me a refund. That NEVER happened. A bottle of baileys at $25+ and a jar of queso at about $4. The charge just hit my credit card. Guess I'll have to go try to get my money back now after work. Seems like nobody is true to their word anymore. Walmart will no longer get my $1000 a month for groceries.
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June 2022 by Kelly N.
I just had a wonderful Walmart experience. Brit, a kind, polite and professional young lady made quite an effort to find me another Nerf-dog-ball-throwing-stick-thingy. I bought one last week and needed another one of the same. She looked in the back, asked colleagues, got a ladder and checked up above the shelves. It felt great to have someone make an earnest effort to find what I'm looking for. She didn't find it, but it's nice to feel like a true effort was made. All with a smile! Thank you Brit!
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April 2022 by Wayne S.
Empty shelves of things I went there for. Vendors are ALWAYS in the way. The prices are not that good. Cat pan was $14.00, I checked other stores...it was $6.70. Checking out time I used the hand scanner but because of thieves I had to scan and still empty my cart onto the counter, took twice as long. I had a large bad of dog food to lift in...and out...and then back in again. Thats's it...going to costco.
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February 2022 by PatrickJ T.
This Walmart is one of the better ones that I have ever stepped into. You can find this particular Walmart in Tehachapi, California. They put another Kmart out of business when they entered the community. Sorry Kmart!!The store was very clean and organized. It was very spacious inside the store. Loved the fact that there was plenty of walking space. Not a lot of displays to dodge and avoid while shopping. The staff that we interacted with were fine. No complaints from me. My in-laws had a different experience than I did. They had a lousy time, but it does not affect my review. They can write about their specific complaints.
