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January 2024 by Shirin P.
We visited My House on a few occasions to learn more about the options we had for our bathroom renovations. Eddie and Gus spent time with us every time we visited. They answered every single question we had without rushing us like many other places. Their prices were highly competitive, which was nice too. I highly recommend My House!
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December 2023 by Adrian B.
Best place in LA to find quality products and a full staff that know how to help you get exactly what you need. This last remodel came out great thanks to my house plumbing and their expertise!!
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December 2023 by Paul K.
We spent $30k here and almost all the product are defective. Cracked sink, failed toilets and shower mixers. They will offer to replace but you actually have to pay again for defective parts until their defective parts are sent back and the manufacturer decided they are defective. What a scam. Do not. Absolutely do not buy anything from this company. Even if someone tells you otherwise. They are probably getting a kick back. Take your hard earned money elsewhere. .
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October 2023 by Matthew Krieger
They were great at taking my $50,000+ for my initial order. Then, they could have cared less about servicing my ongoing needs. Need replacement cartridges - good luck getting a return call or email. Need customer service with a faulty product - no attention whatsoever. I have tons of email documentation corroborating this. I normally don't review businesses (good or bad), but I really feel like I got a raw deal. I like treating people the way I want to be and this definitely doesn't occur here. With so many places to choose that actually care, don't choose this place. Regretfully!
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September 2023 by Gabriella R.
Just want to thank our salesman Gus. He was so amazing & patient in helping us with selection & pricing for our new kitchen furnishings. Couldn't be happier! Would definitely recommend to anyone looking for furnishings for renovations or remods.
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September 2023 by Matt K.
They were great at taking my $50,000+ for my initial order. Then, they could have cared less about servicing my ongoing needs. Need replacement cartridges - good luck getting a return call or email. Need customer service with a faulty product - no attention whatsoever. I have tons of email documentation corroborating this. I normally don't review businesses (good or bad), but I really feel like I got a raw deal. I like treating people the way I want to be and this definitely doesn't occur here. With so many places to choose that actually care, don't choose this place. Regretfully!
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February 2023 by Aaron B.
This was the easiest part of my recent bathroom remodels. Anyone here saying Eddie is the man would be 100% accurate. To say he was helpful is an understatement. He welcomed me when I came in and we got straight to business. He showed me around and once we had a style and look decided we went over budget, numbers of bathrooms, how many shower heads, etc. and he did the rest. He hit all of my targets in regard to the whole package so well I added a steam shower! And his memory blew me away. I had to reach out to him once we started work and he recalled any and all details I needed right there on the phone. Great products and even better people! Thank you guys for all the help!
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February 2023 by Stephanie B.
Knowledgable, quick, kind AND funny! That's how I would describe Eddie; the man that helped me when I walked into the showroom (with my four kids in tow) at My House. I had zero experience and a vague idea of what I wanted as far as design and he had so much patience while showing me options and answering my questions. My House Plumbing had everything we needed for our beautiful bathroom upgrades and all I had to do was tell Eddie the color/style I liked and specifics about the bathrooms I'd be updating and he had it all put together THAT DAY! Truly a class act. Will always come back for my plumbing and hardware needs. Thank you, My House Plumbing!
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January 2023 by Miss D.
I'm BIG on customer service and although the item I needed wasn't in stock or available for me in the time frame I needed Abraham did his absolute best in trying to find the rare plumbing item I needed which speaks volumes to the type of customer service I can expect there in the future. I will definitely continue to support this business, will just plan better on my part the next time lol.
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December 2022 by Skye B.
They are helpful in the selection and sales process but don't want to help if there's any issues with your purchases products that fail or have issues. It's infuriating paying thousands of $ to them only to have issues that they don't want to assist with. These are high end fixtures too - they should stand behind the products they sell.
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June 2022 by Irma a.
My House Plumbing was a breath of fresh air. There were so many delays with my project that dealing with a company that was knowledgeable, transparent, efficient with over the top great customer service was a relief. From the moment we walked in Eddie asked about our project, was interested in the style we were going for and gave us tons of recommendations. He walked us through all the manufactures and gave us transparent details on the pros with each. After placing our order I reached out for advice on some additional services and they were happy with providing references. As we got closer to the delivery date of our hardware they updated me on status so my contractor was prepared. I would 100% recommend them to everyone I know doing a bathroom/ kitchen remodel.
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June 2022 by James A T.
Great customer service. Eddie and Roger were very helpful in getting me what I needed, can't wait to use my new toilet!
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June 2022 by Stefanie R.
These people are insulting and have no customer service etiquette. It's as if I was inconveniencing them to purchase knobs or handles. I've never seen anything like this. You walk in, and they have tons of boards on the wall with displays of knobs and handles. When asked, they said they were not in the biz to sell these, not any money to be made. Only the kitchen sink hardware and toilets. What's happened to people helping out to suggest elsewhere?!? When asked if they knew where else to go, it was as if I asked the strangest question. I would never recommend this store!! Too n my any other local businesses willing to help to make money and be kind in the servicing industry.
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May 2022 by Emmanuel Goros
(Translated by Google) Friendly service..(Original)Servicio amable..
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April 2021 by Julie Freedman
Gus was extremely knowledgeable and helpful.
