-
November 2023 by Muhannad Sarhan
I wish I checked these reviews before contracting with Legend and Izzy, because I wouldn't have used them. I've picked this company to move a few boxes from San Jose to Dubai, and chose them even when they were the most expensive of all other companies. I've explained to Izzy time after time, that the most important thing I wanted to move safely are my three guitars. He repeatedly promised that this is their usual shipment, they know how to move guitars, they do it everyday and what have you. The team he sent me used cardboard to store the guitars, and even that I checked with them more than once they said it's something they do all the time. Stored, shipped, delayed for 2 months, and then I received the shipment to see the boxes damaged on the outside. I opened them, and see two of the guitars they stored are broken in half.I've told Izzy several times that these guitars have sentimental value for me, it's very important to not break them, and he just lied all the time saying this is something he did repeatedly. Asked me to leave his team to do the packaging and storing. Guess what, the books and guitars they stored all got damaged and broken, and the one guitar that didn't break was the one I stored.I reach out to him, and you'd think he'd at least empathize with you. Nothing!! He barely responds. I spent months following up with him to get the insurance paperwork to fill. He wouldn't even show some professionalism or understanding when I told him of that. Barely responds to my email, which was not the case with him when he was asking for the money or making the sale.I go to the insurance to get my money, and of course the company he asked me to work with for insurance charge high access, so the amount they paid back didn't cover the cost of even one guitar.I really wish I've read the reviews here before working with this company. But you should be very careful about working with them, and find other more professional companies to work with.
-
October 2023 by Patricia H.
Do not use this service no matter how charming the boss is (my mistake). My shipping was a DISASTER. They broke nearly every main piece of furniture (punishment for not doing insurance) such that it was all useless. They mixed up what was to go to Chicago and what was to go to London. They delivered far later than promised by months. They arrived in Chicago without any warning whatsoever when we were on holiday in another country at the time which had to be cut short losing us a lot of money. Very poor packers, example: a light bulb was carefully wrapped in tissue paper and then in a box, but a set of six bone china plates were dumped in a box with no packing at all and of course they all broke. All in all, for the $13,000+ it was a shocking let down. When I tried numerous times to contact Izzy Lerner, I was totally ignored.I am just sorry on the moving day I spent a lot of money buying MacDonalds lunches for all the packers. They must have been laughing at me. A very very bad service and a very irresponsible company. They do not deserve the single star I gave them (there was nothing less than a single star!). Patricia H. from Rancho Santa Margarita.
-
November 2022 by dionisia wenborg
Legend international moved us from Los Angeles to Aruba in July 2021. Even with the challenges of covid and shipping issues, they were able to make the move a successful one for us . Izzy was always in communication with us on the process involved. Our items arrived in good order.
-
July 2022 by Bill Bailey (AllAroundCabo)
We worked with Alyssa in getting a quote and organizing our move from US to AU. She was excellent to work with and very responsive - usually same day. We contacted half a dozen other movers, put aside their poor reviews, and decided we would go with them based solely on the excellent rapport we had with her.Recently we sent an email with a question and to give her a progress report of where we were at in our move. No answer. We followed up a later with another email - no answer. After the lack of replies we called and a person said she was no longer working there and that they took over her files. The person had an extremely strong Indian accent that we could hardly understand and spoke very directly and fast. You would think someone in the office would have contacted us long ago saying someone else would take over our project file. We were very close to making our move.Needless to say we did not feel comfortable at all. Not friendly on the phone and it felt as if we were bothering them. It's difficult to place trust in a company after getting bad vibes like this. So we now hunt for another company who speaks better english, displays professionalism, and answers questions quickly - not mention having excellent reviews. It's interesting that the owners hardly respond to negative reviews like the one about stolen items from their employees.
-
February 2022 by Greg Guercio
We waited 179 days to get our belongings from Los Angeles to Thailand. Welcome to Covid! Izzy Lerner was amazing to deal with, and he responded quickly back by email and the phone as well. Given how the shipping world has been turned upside down, they did a great job. And the Thai moving company that handed off our belongings were also top notch! (Boonma Moving) Thanks again Izzy!
-
February 2022 by Robert Donald Cutright Jr
Izzy made our relocation to Greece seem like a move next door. Everything was handled by Legend. Door to door was seamless. I was kept informed and was able to track the ship our container was on. When we arrived in Greece we were contacted by the partner of Legend at the port and they guided us from there. Our stuff arrived all in one piece and nothing was left behind. I can not thank Izzy and his team for all of the coordination for the move.
-
December 2021 by dionisia shapiro
Legend international moved us from Los Angeles to Aruba in July 2021. Even with the challenges of covid and shipping issues, they were able to make the move a successful one for us . Izzy was always in communication with us on the process involved. Our items arrived in good order.
-
December 2021 by Diana Baca
Yes! Despite COVID, pending strikes, and worker shortages Legend International Transport was able to ship my 7 wardrobe boxes from California to Barcelona, Spain. A partner company arranged the transport of the boxes from Barcelona to my new home in Isla, Cantabria, Spain. Boxes and contents were in perfect condition! Thank you Izzy Learner!! You know which company I’ll use next time!!!
-
November 2021 by Shawneen Mitchell
We recently used Legend International Transport for our move from California to the UK. Izzy and his team made this experience as easy as possible. They assessed our household contents to determine the size on container we would need, they provided boxes and packing materials for the items we packed ourselves, they packed the bigger, more fragile items, they dismantled the furniture and wrapped each piece of furniture to protect it during shipping. Izzy was always happy to answer our questions about the moving processes. He assisted with the majority of the paperwork required. The agent on the UK side was also very easy to work with. Both moving teams on the US and UK side did an excellent job. The overall experience was excellent. We would highly recommend them to handle your move. For the amount of work they did I would say the price was very reasonable. I'm so glad we used them for our international move.
-
August 2021 by Kara D.
I found Legend International Transport after a horrible experience with shady movers who gave a quote and nearly doubled it the day of the move. I was nervous to entrust another company but Izzy was great throughout the entire process. He came to my house and evaluated everything that was to be shipped and gave me a reasonable quote. He was in constant contact with me to answer any questions I had regarding my international move. The day of the move, the guys came on time and were quick and efficient. They wrapped all of my items to protect them durning the journey. I am happy to say, everything arrived in one piece! I am so grateful.
-
April 2021 by Tom M.
These are trying times with Covid but Izzy took care of getting my shipment to my destination. He always called me back and let me know what was going on. I would give the highest recommendation to Legend International.
-
January 2021 by Herbert Bear
I highly recommend this company if you need an international move.Responsive, efficient and knowledgeable.Hanna from the office was very helpful.The furniture arrive on time they promised.
-
January 2021 by Hayne H
We did a lot of search because we heard bad stories about moving companies .The move was for 2 bedrooms from Italy to Mexico.This company went above and beyond to have us satisfied. They gave us many updates on the timing and schedule.No damages .
-
December 2020 by Patricia Williams
They did an excellent job helping me move my furniture from Texas to California .Great movers, very friendly.Price was amazing!Very happy with outcome.
-
December 2020 by andre bizan
A perfect moving experience, thanks to Legend.From the booking to the end result, every aspect of my move was flawless.The movers were professional and carefully wrapped my furniture.Highly recommend
