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August 2024 by Jeniffer Bustamante
Had an 04 Pontiac vibe and the radiator fan broke, causing it to over heat. Got it towed over and saved us, handled the issue within 1 day and picked up the next, thank you so much. Definitely recommend. Fair price. ?
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August 2024 by Praavah Se Banao
Very nice people, family owned and ran. Won't screw you over, and assesses only to the job needed. Don't think you can pull a fast one on these considerate and swift workers though!
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August 2024 by Carrie Webber
We were in Tahoe City from out of state for a week. Our second day there, the transmission light in our Honda Pilot came on. We called FHP Automotive and chatted with Bill on the phone. He explained that he'd seen many Honda Pilots with transmission lights come on erroneously over the years and agreed to take a look at ours. After having the vehicle towed to FHP Automotive, Bill conducted some research and found a known issue with our model involving the gear shift getting dirty and sticking. Bill took apart the gear shift buttons, cleaned it up, and returned the car to us without charging us anything. Exceptionally amazing customer service and outstanding honesty.
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July 2024 by Sarah Satterfield
We drove in from out of state and had some car trouble and took our car to here and we’re blown away with the service and just human experience that you don’t often get! They diagnosed our problem and gave us the best possible option to get us on our way in a very timely manner even though it was a busy holiday weekend. We were so happy to have these great people help us and would recommend them to anyone! They turned our frustration and anxiety into a very positive experience! Great customer service all around!!!
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July 2024 by Trevor Walker
I have a 2018 Honda Pilot. On my trip from the bay area to Tahoe, I got a warning light saying my transmission fluid was too hot. This happened on a Friday when I didn't get to Tahoe until after closing and F.H.P. was one of the only places open on the weekend.
I drove my Pilot over to see if they could work on it. The owner was very friendly and extremely knowledgeable. He didn't have time to work on it that day, but said he's seen a lot of Honda owners come in with the same transmission warning message.
He was the most important thing a mechanic can be: honest. We chatted for 5-10 minutes. He told me he suspected the problem was with faulty Honda transmission sensors possibly having a problem with the heat (it was 95° on the drive up) and/or altitude change.
He didn't think a diagnostic would help, since the warning light wasn't currently on, and he didn't want to charge me $189 for the test. He advised me to drive home normally, stopping if the warning appeared again (he didn't think it would, and it didn't). And, to schedule an appointment with my regular mechanic if it happened anymore or I had any further concerns.
Just a great, smart, honest guy. I would absolutely recommend him to any out of towner who has any car trouble in Tahoe. (I assume the locals already know.?)
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July 2024 by Mike Colon
Bill and Brittany took great care of us! We had a coolant issue on a camping trip in Tahoe. I called the shop and they looked at it and diagnosed the issue right away. We were in a time crunch to get our SUV back before we had to checkout of our campground. They rushed over a part from Ford and had us on our way the next day. It was a pleasure doing business with them and highly recommend them for anyone in need of honest and prompt auto service.
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April 2024 by Aimee Hernandez
Bill and Brittany are fantastic! They really helped us out on short notice. Very nice people. Totally recommend!
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March 2024 by William Tsui
Super honest and helpful! Brought my car here with a burnt rubber smell coming from the engine. Britney explained that it comes from something used to melt the ice on the roads - very common up here but can be scary for people out of town. She was very helpful and didn’t charge me at all.
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September 2023 by Laura
Such friendly helpful people! Great business. Definitely recommend.
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September 2023 by Garry Cox
Local favorite
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September 2023 by Mandar
Extremely rude
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August 2023 by Reid Dole
Great Service and friendly people. Helped us with a check engine light while we were on vacation. We were back to vacationing quickly.
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July 2023 by Jessica Adelman
Great service!! We are from out of town and they took care of us like we were family. I would recommend F.H.P. Automotive to anyone! They replaced my fuse box and alternator in the same day, so we could leave town on time!
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July 2023 by James Leitz
The work they performed was exactly what they said they would do. Worked on my daughters vehicle until it was done the day she needed it very professional.
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July 2023 by Laura Flynn
Such friendly helpful people! Great business. Definitely recommend.
