AutoZone Auto Parts in Sylmar, CA, is a well-regarded store known for its helpful staff and quality automotive products. Customers appreciate the friendly and professional service provided by employees like Fidel and Joshua, who go above and beyond to assist with various needs, from replacing windshield wipers and headlight bulbs to recommending the right oil for older vehicles. The staff demonstrates good product knowledge and willingness to help, often checking for items in stock and even calling other stores to find parts. Many reviews highlight the store’s outstanding customer service and the staff’s patience, making customers feel valued and supported. The store offers a range of automotive replacement parts, maintenance items, and accessories, and has convenient services such as ordering parts for delivery to the store. Customers also mention that the store has improved significantly over time, with better treatment of both staff and customers. However, some note occasional issues with busy times and inconsistent wait times, and there was a brief mention of confusing store hours. Overall, AutoZone Sylmar #5491 is highly recommended for its knowledgeable staff, helpful service, and wide selection of auto parts, making it a reliable choice for car repairs and maintenance needs.
Had to get a new battery today and let me tell you Fidel and Joshua went above and beyond for me. If you need anything for your car this is the place to come because they will help you here. Thank you again Fidel.
May 2024
Usually fine but busy and wait times vary widely.
Hours posted on door and website say it closes at 9 today. It was 8:45 and doors were locked. Nobody to be seen at the registers and no sign on door.
May 2024
I get in the Zone, this place is awesome. Everything I need for my 2door Blazer, and my scion Tc, they always have the parts I need and the service makes you feel like family
