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April 2024 by James Hogan
Working with Ashley and Susanville rentals was a great experience for me. She got me into a great rental less than a week after I submitted my application. Would recommend her to anyone looking for a place to rent in Susanville.
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February 2024 by Teresa Cafe
Always same places for rent every couple months over and over. Never any new rentals in Susanville. Cant someone build some housing here?
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May 2023 by Dana Mite
Submit an application EVEN BEFORE you get to SEE a rental property. That is absurd!!! Many do not feel comfortable giving away their information (just to get an appointment). NO WAY to get on their website and submit an application, cuz their web site is down (404 offline on Easter Sunday). Called last week and left a detailed message on which 2 properties I wanted to see and have yet to get a call back. I work at Lassen and 3 months now, finding it very difficult to find ANY rentals in the area, so I was hoping this company was professional enough to return my call. We'll see. Maybe they are just short staffed.
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March 2023 by Nicole Knezevich
They don’t answer the phone and they don’t return any phone calls unless you submit a application first? Wow that’s great! What if I just had a question ? I guess it doesn’t really matter.
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March 2023 by Wendell Jones
They don’t return phone calls, how do you rent from them?
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March 2023 by Cecil Dale
The best properties that I've seen for rent in Susanville. They are not brand new homes but they are well maintained and it looks like a lot of care goes into their work. Major maintenance issues are taken care of promptly (I had a broken pipe in the irrigation system). Overall a good experience and Ashley would respond to my messages in a reasonable amount of time.
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March 2022 by Whitney Clark
If I could give a negative 10 stars I would. I've tried to contact Ashley since we lost our home to the dixie fire with not even a call, text, or email back. She is extremely unprofessional.
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March 2021 by Anonymous Anon
Worked very hard to get us into our home. But now unable to contact Ashley. In order to get any sort of response, you need to be rude just for her to give you a rude response back. Many voicemails left, many office visits and she’s “not in” ever despite her van being parked outside. Once you’re in and they are making a profit off you, good luck hearing from her again. Slumlords at its finest. Would not recommend to rent from them... unless you like your house falling apart and not taken care of.
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March 2019 by Gentry Standiford
Very updated rental properties, both inside and out. And a friendly staff!
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March 2017 by David Burgess
Prior to making your move into one of their available homes or apartments the manager Ashley will bend over backwards to helping you in your move. We moved cross country into one of their Paul Bunyan Rd. apartments sight unseen and Ashley was quite helpful. The communication channels were wide open during the transition. The apartment we moved into was one of the lower priced units in the area at $850 per month. Most others were $1250 and up. At move in several issues were noted such as broken seal on front door, leaky shower and non functional ice maker. The ice maker simply needed the connecting hose from the water source to the refrigerator. Each month when paying rent these specific items were brought up to the lady in the office. Her response was Ashley says your unit does not have an ice maker. Maybe I was sadly mistaken as to the identity of the mechanism inside the freezer with an arm as well as an ice bucket underneath it. After moving in we were never able to speak with Ashley the manager. Voice mails, text messages or emails were never answered in the entire 6 months we lived there.The occupants of the apartment were just my wife and I both responsible middle age adults. There was no smoking in the apartment and we have no pets. We provided a 30 day notice that coincided with the end of our 6 month lease. We moved out on the 28th of June leaving the apartment in a better state than when we moved in. My wife specifically placed a great amount of effort toward the thorough cleaning before we left. Today August 5th we received a reduced portion of our $850 security deposit in the form of a check for $647.50. When questioning Ashley regarding the low refund she stated $135 was for professional carpet cleaning & the remaining $67.50 was for professional cleaning which was non negotiable. Both of these services were not required as the apartment was left in a move in ready state. Also this alleged requirement was not an agreed upon process in the course of signing paperwork to assume the lease.My recommendation to future tenants is if you are seeking open lines of communication with a property manager steer clear of Susanville Rentals. If you are seeking a property that has a prompt maintenance department again steer clear. We reported two pages of mostly minor items along with those previously mentioned without ever once having a maintenance visit. There were dime sized chips in the kitchen sink, hikes in the walls, the door seals were bad enough you could feel the heat from outside the door and the non functional ice maker. The lady in the office stated they had 60 units that kept them busy. One would think with 60 units a maintenance guy could stop at least once in 6 months.Now if you are not concerned with maintenance and open lines of communication then this is the place for you.
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September 2016 by David B.
Prior to making your move into one of their available homes or apartments the manager Ashley will bend over backwards to helping you in your move. We moved cross country into one of their Paul Bunyan Rd. apartments sight unseen and Ashley was quite helpful. The communication channels were wide open during the transition. The apartment we moved into was one of the lower priced units in the area at $850 per month. Most others were $1250 and up. At move in several issues were noted such as broken seal on front door, leaky shower and non functional ice maker. The ice maker simply needed the connecting hose from the water source to the refrigerator. Each month when paying rent these specific items were brought up to the lady in the office. Her response was Ashley says your unit does not have an ice maker. Maybe I was sadly mistaken as to the identity of the mechanism inside the freezer with an arm as well as an ice bucket underneath it. After moving in we were never able to speak with Ashley the manager. Voice mails, text messages or emails were never answered in the entire 6 months we lived there. The occupants of the apartment were just my wife and I both responsible middle age adults. There was no smoking in the apartment and we have no pets. We provided a 30 day notice that coincided with the end of our 6 month lease. We moved out on the 28th of June leaving the apartment in a better state than when we moved in. My wife specifically placed a great amount of effort toward the thorough cleaning before we left. Today August 5th we received a reduced portion of our $850 security deposit in the form of a check for $647.50. When questioning Ashley regarding the low refund she stated $135 was for professional carpet cleaning & the remaining $67.50 was for professional cleaning which was non negotiable. Both of these services were not required as the apartment was left in a move in ready state. Also this alleged requirement was not an agreed upon process in the course of signing paperwork to assume the lease. My recommendation to future tenants is if you are seeking open lines of communication with a property manager steer clear of Susanville Rentals. If you are seeking a property that has a prompt maintenance department again steer clear. We reported two pages of mostly minor items along with those previously mentioned without ever once having a maintenance visit. There were dime sized chips in the kitchen sink, hikes in the walls, the door seals were bad enough you could feel the heat from outside the door and the non functional ice maker. The lady in the office stated they had 60 units that kept them busy. One would think with 60 units a maintenance guy could stop at least once in 6 months. Now if you are not concerned with maintenance and open lines of communication then this is the place for you. The description of the apartment selected was completely accurate. The unit was move in ready with the discrepancies noted. The kitchen sink was less than appealing. There were nail holes throughout the apartment noted. The leaky shower head and front door seal were of concern. The irony of the response is this is the first mention of the managers concern of potential damage caused by faulty ice makers being the reasoning for the disconnected ice maker. This would of been an understandable item to communicate to a tenant as they express their concerns. The reduction of the security deposit was a direct result of the management in their opinion returning the unit to a move in ready state. This is for normal wear and tear which is not permitted by the State of California to pass on the costs to the consumer. If it was for repairs caused by negligence of the tenant that is a different case. This however is not the story in this scenario. Had the communication and follow up throughout our entire experience mirrored the pre-move in phase life would have been great. Like previously stated once move in occurred the communication stopped. The discrepancies noted on the move in inspection were never addressed during the entire stay. We w
