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June 2024 by Amaya H.
Crooks, management are liars and cowards. They keep raising the rent with no updates. They will spend more time covering up their mistakes than fixing them.
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January 2024 by Yolanda M
It's a decent place
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March 2023 by Bub Dold
Poopie
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March 2022 by Mike Dorn
The worst experience I’ve ever had dealing with an apartment complex. Buckle in; it’s a wild ride.Stopped in to inquire about renting a unit, was told they had multiple available, so I started the paperwork to apply. They wanted a bunch of information which is totally understandable but I felt rushed the entire time.They asked for pay stubs, which I had in pdf form. They said they needed those, as well as, a “proof of employment form” that needed to be filled out by my employer. Again that’s fine, but seeing as it was a Friday afternoon, I wouldn’t have it until Monday. They acted as if this was such an inconvenience even saying “well I need to fill these units so try and get it to me asap.”I ended up calling my boss, explaining the situation, faxing them the form, they so kindly printed it out, filled it out, and emailed it back. I then emailed the property manager everything they asked for. In total, this was a few hours after starting the initial process.I waited until Tuesday, never heard anything so I tried calling the office. I called numerous times over that week and nothing. I emailed, nothing. I physically went down there 4 separate times and the office was closed every time; even though their hours were posted on the door and I was there during business hours. -And let me add I relocated for work, and that commute was about 2 hours one way.Finally after about 2-3 weeks of hearing nothing, I finally got through to someone, who told me they were not sure but that they would look into it and get back to me by the end of that day. Never got a call. I tried going back in a few more times and, you guessed it, the office was always closed.I started this whole “waste my time” experience on January 8th and I just got a call today, February 4 with someone say “I just so happened to come across your application, are you still interested?” Like are you for effing real.I used to work in property management, and as a complex that is under a major property management company, Susanville Garden Apartments needs to be held responsible for the way they are treating prospective tenants. I can only imagine what horror their current tenants go through. Will never recommend.
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November 2020 by Azar S.
I heard their services are bad but I would not imagine that can be so extremely bad. I had to call for 3 days to let them know my toilet is out of order and they never called me back until I called their office in Sacramento.I have been waiting for them to fix the heater that makes a loud noise and wake me up every night .so far I have been for 12 days and they have done nothing I have had no hot water for 9 days so far. they left me a note at the door that they are working on the problem 9 days ago. no one in the office to answer your question or return your call. their emergency number directs you to the answering machine. can you imagine not being able to take shower for 9 days and go to work .you rent an apartment then you have to go to the hotel to take a shower. no one ever in the office. no one ever returns your call.
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March 2020 by Rafaela Rose87
Lots of upgrades happening, quiet and great veiws, lots of deer visits, helpful manager, so far so good, i recommend.
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March 2020 by anthony vivona
management is a joke terrible people and drug dealers stay away at all costs
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February 2019 by Melody J.
I have lived here for some time and moved. I really enjoyed living here, how ever the rent was just to high for me. It was pretty quiet in my section not to much noise, I had the best view of the mountains every morning.
