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July 2024 by Leah c
I was somewhat disappointed with my Starbucks service. I stated that I needed to redeem my star rewards which I tried to use and the employee said oh I didn’t know you wanted to use the me after charging me full price. She was kind in explaining the stars but she did not remedy the overcharge. they were quick in the making of the drink.
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July 2024 by N R
Best meat prices in town! Customer service staff is exceptional, and most cashiers know how to make your day brighter through this nonchalant town of susanville. Jennifer, one of the managers, is always there to help. Thanks, Safeway!
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May 2024 by Nessa Sushi
1 star for the very poor customer service from TERI. She was the only cashier open at 5 am, and I went to her line while she was trying to stock something so she annoyingly said, “ I’ll be right there” and then comes over looking very rude and I smiled at her and said hi good morning and she ignored me. Then she rings me up without cracking one smile looking rude the entire time and I then said, “I’m going to use EBT.” and she cuts me off and says “I still have to charge you for these bags, “ my total was over $100 and I had $78.22 left on my EBT so I told her that thinking I spent $78 on groceries but I actually only spent $60 on groceries and the rest was on taxable items to which she says “oh you don’t have enough on EBT you only have $60 “ even though that was -incorrect- she wasn’t reading it correctly. That was just the balance due for groceries so instead of adjusting the amount from 78 to 60 and some change she just stood there staring at me trying to make me think I didn’t have enough even though I did waiting for me to swipe a different card.. the whole time this lady never smiled once just kept sniffling her nose and looking mad for being at work because it’s 5 AM or mad because she had to cashier. Big deal that’s your job! I have cashiered/managed/stocked (multi tasked) did it all for over 10 years and was always equal to every customer no matter what day it was what time or who the Customer is. All paying customer should be treated with respect regardless of the matter whether it’s cash or EBT etc. I’m going there for a good experience not a bad one. Now when I check my ebt balance I still have $78.22 and the entire balance on my other card smh.
(I hope this was actually her name. That’s what it says on my receipt but I should of double checked her name tag) but she was being helped by a young man who bagged quietly witnessing the whole thing probably used to her being like this so he never said anything.
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May 2024 by Steve Jenkins
It's a little Safeway, lots of parking not too busy
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February 2024 by Serilda Moody
Dont recommend ordering a sandwich. Patty, who rude from the start, was taking my order forgot to glove up at the beginning when she did put on gloves she kept touching her pants and then the food.
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February 2024 by Michael Anderson
Great place
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February 2024 by Yvonne M
Best place to shop for a great selection of fruit and vegetables and sometimes fantastic deals on meat. Always fresh! Friendly employees, and even a Starbucks located inside.
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December 2023 by Gary Standke
Across the street from our hotel it is a great place to get snacks. Lots of Gluten free options.
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December 2023 by Jan T.
I am from out of town visiting our Family. I have gone three times in the last year to get assistance at the front desk cashing in lottery tickets, etc. and have been ignored or had to wait 10 plus minutes. It appears to be the same lady tall brunette didn't catch her name but I walked out today because she looked over at me several times did not seem busy or doing anything. Customers were piling behind me we had to get on the road so I had to leave so customer service sucks.
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December 2023 by Steven Harris
Love Safeway, don't really shop anywhere else and as long you hot the deals you save alot.
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December 2023 by Dan Breland
Great staff friendly and professional.. the store has changed a bit there putting doors on the coolers to help cut energy coast and improve the look of the store inside.
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December 2023 by Shellie posch
Always a good place to shop!
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November 2023 by marrisa Gomez
Look at the expiration dates on the products. TOO many are expired. The topper was the milk being expired by a week (yesterday). I pointed out many times expired items to find them still on the shelf, but moved to the front, a week later. Just sad because most products are things kids would eat / drink that are expired.
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October 2023 by Mark Bailey
Usually a good experience. Like everywhere else it is getting too expensive.
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August 2023 by Mac Leod
This is the nicest store of any kind in Susanville! Clean, well stocked, friendly helpful staff, and the items you buy will always be FRESH! Join the little free membership, shop wisely, clip the virtual coupons and you'll spend less than the other Not Very Super Market in town! Plus, to reiterate, your items will be FRESH!! I, also, due to an injury, shop on the app and have my groceries delivered. Right to my door, sun, rain, snow...Perfect!!
