-
September 2024 by Vyper_54 Entertainment
Transferred MY money WITHOUT AUTHORIZATION. Then is trying to tell me I don't control MY money. Now Won't accept post dated BUSINESS PAYCHECKS after doing so for YEARS. Withholds insane amounts of checks when deposited through atm or mobile app. BE WARNED!!!!!!!!
-
August 2024 by richard etchells
Golden1's employees are the reason I use Golden1. They are fast, accurate, professional, knowledgeable, polite, friendly and everything you will ever need.
-
July 2024 by Diane Cressy
I have issues with some of their policies.
-
October 2023 by Daylow Wright
Oh, let me regale you with the delightful tale of my first encounter with discrimination at a bank. It was truly a riveting experience, I must say. The customer service representative, bless her heart, went above and beyond to make my husband and me feel incredibly uncomfortable. She seemed to have an endless supply of excuses as to why she couldn't possibly approve our membership. How thoughtful of her!One of her brilliant reasons was that their system simply couldn't identify us. Can you believe it? We had the audacity to bring in our social security numbers, utility bills, and IDs, but apparently we were ghosts to her sitting right in front of her. Silly us, thinking that providing the necessary documentation would be enough. How foolish!But wait, it gets better. This teller, oh my, she had a knack for repetition. She must have been practicing for a marathon because she just couldn't stop repeating herself. It was as if she was having a delightful breakdown right before our eyes. Truly a sight to behold!Now, here's the cherry on top of this delightful discrimination sundae. We drove a whopping two hours for this denial that made absolutely no sense. And would you believe it? The teller didn't even bother to ask for a supervisor to review our case. How considerate of her to put a inquiry on report for no good reason.But fear not, my dear reader, for our story doesn't end there. Oh no, we decided to grace a different bank with our presence later that day. And guess what? The vice president, that paragon of professionalism, never even mentioned a word about our previous denial from the illustrious Golden 1. How intriguing that they managed to use the same system without any issues. Truly a remarkable coincidence!So there you have it, my sarcastic rendition of my first brush with discrimination at a bank. A tale filled with discomfort, disrespect, and a touch of absurdity. Oh, the joys of banking.
-
August 2023 by Bentley T.
Fraud dept', texts me an alert and asks me to call them "immediately". So I call them....37 minutes on hold, listening to their "ghastly" music, and hear the "we will be with you momentarily", the after 37 minutes I get the "busier than normal calls right now, call back later."!!! So I callback later. There is a $9.99 charge. from someone "V747Subscription", customer rep cannot tell me who it is or what is its and closes the account!! Just great, need 7 to 10 days to get a new card.I got an earlier "fraud alert" last week for a legitimate purchase and these folks (customer service rep) suspended my visa..until I called...and waited on line....until it was resolved. Last month NO "alert" of any kind but Golden 1 visa rejected a re-occurring payment for my funeral insurance (this one has been paying for 10 months), I get a call from the insurance folks alerting me my payment (G1Visa) was rejected...again, had to call G1, wait, wait, wait, finally got the one re-instated. RIDICOLOUS!!!! I am going to STOP using my G1 Visa and go back to Chase. FRUSTRATED with Golden 1!!!
-
June 2023 by Jane A.
My kids had bad luck with their bank accounts and decided to go with Golden One! This Saturday they walked in to the Susanville branch all excited! There was only three employees and one customer! So they asked if they could each open an account! They were told only by appointments! Then they went back to playing on their phones! So they will go elsewhere!!
-
April 2023 by bryan mcquade
I recently opened a bank account with Golden 1 and they were pleasant. They give you a call after a few days to make sure everything is working and you have no issues or concerns. However after trying to deposit my first check with them I was informed there would be a 9 day hold on it (what?!). I've never had to deal with anything like that at my other bank.I took my check back and was driving to my other bank to deposit the check there when I received a call from the Golden 1 branch and they told me there was some misunderstanding/policy differences between that particular Bank Teller's normal work location and here. They wanted to see if I would return and they would take care of me. Thank you for reaching out Golden 1!I was probably going to close that account because that 9 day waiting period was never explained when I opened the account and after reading the "Special Rules for New Accounts" and if I'm understanding this right... the check I was depositing should have been available the next day. However it does state that within 30 days of opening an account if its not a certain type of check you do have to wait 9 days. Just be warned and know the policies of a bank when you open an account.Edit: This would of been a 1 star review and a closed account, but the fact that they reach out and gave me a call shortly after this interaction shows they are trying their best to treat their members well. Well done Golden 1!
-
April 2023 by Frank Williams
I been with you guys 2 yrs now moved my stuff out of US Bank and into Golden 1 Mark set me all up cheers to him thanks Mark,all the staff are great Thank You....
-
March 2023 by Matt Robar
The attacks on you seem unfounded. I have bank here 25 years. Web Robinhood attacked both my accounts. You were on it immediately and fixed the issues at no cost to me. Better than other banks I had to use to run my shop.
-
December 2022 by Marianna Adonin
I've been a member here for years and never had any issues or reasons to complain. The staff are always kind, courteous, and helpful. I just wish the employees stayed working there longer.
-
Been with Golden One since for 35+ years and they are amazing! Would highly recommend!
-
September 2022 by Justin Snyder
Staff is great and always friendly!
-
February 2022 by Luke Shihadeh
We opened a account here as they are open Saturdays. Saturday are irrelevant when two years after a fake virus Golden 1 in our town decides to all of a sudden attempt to enforce mask mandates on customers. Didn’t bode well in a freedom loving community. This bank won’t stay open very long. Lol they closed their doors to the public soon after mandate due to the unwelcome but expected response.F..k you golden/tarnished 2Closed all our accounts Whoopie!!!
-
December 2021 by Paula Gomes
All the people that I have talked to at golden 1 about my deceased farthers account were all very nice thnk you Barbara and allycha..
-
December 2021 by Jess Russell
This place is absolutely terrible. Go to Wells Fargo. It's worth having to drive to Chico or Reno just to not have to deal with this joke of a "bank"
