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February 2024 by Emily C.
helpful staff, i needed a cable and walked in minutes before closing. staff was very willing and eager to help me and did not make me feel rushed or like they were closing (which is how most stores make you feel a few minutes prior to closing time). they gave me the cable with zero questions asked. super easy , convenient , and friendly customer service
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February 2024 by Kiran Dalvi
Friendly agents, quick service!
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January 2024 by Shivam Anand
I went into the store because I was being charged twice the amount i was told I'd be charged, and wanted to cancel the service.I asked the staff the months for which I was charged double. Their response was "what do you want me to do about that? I would need to go through your previous bills and I don't want to do that."
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January 2024 by Yizhou Liu
0 skill to handle simple accout matter and rude to an epic level. Worst experience possible. Never use xfinity.
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January 2024 by Elena V
The worst customer experience and service
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January 2024 by Wilbur Z
Visited 3 times, got 2 wrong modems, and still not have service activated right now. Xfinity never fails making customer mad.
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December 2023 by Joey Harwood
Hell is waiting at any Xfinity store generally. But this one specifically. Been waiting for nearly an hour, lots of folks standing around, nearly no help for a simple ask. May this company crater into capitalist oblivion
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December 2023 by Kayla Ortega
William Payton was amazing he went out of his way to help me and get me the best service for my home he made the process very easy for me!
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December 2023 by Francisco H.
i was on this store today i wait for 1h when it was my turn they guy name ***** say we cant help you, was very rude he say go to metro pcs maybe they can help you there, but the thing is i have an accut here mother fucker.
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November 2023 by Maria Del Rocio Martinez
I’m happy that I made my appointment to visit and clarify a situation of my account. I weighed about 20 minutes after my appointment and I asked the person in charge to check in the people in, and he explained very well to me I can imagine go there without in appointmentThank you, for solidarity and support to my old account I’m Diamond costumer ????
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November 2023 by Deming K.
Long story short, been charged more than twice as much as what Xfinity publicly advertised for the exact same service, decided to go into this store to see if they'll be able to offer anything to keep a loyal long term customer (5x years), was blatantly called a FRAUD by this rep I had, and decided to cancel, leave and never come back Not sure if the rep was having a bad day or just trained to do so to deter customers intentionally, but IMHO a good customer service would never this blatantly judge a customer, especially just within few sentences into a conversation. At least try to hear it out and be a bit empathetic. It would be OK to say due to policy there would be nothing you could help and such, but straight calling a customer fraud is just going too far On the other hand, I think Xfinity in general might be one of those companies who do not appreciate long term customers that actually look at their bill. Otherwise I can't seem to fathom a logical reason where a loyal long term loyal customer would be hit by at least 2x the cost for the same service and when brought up by customer, would rather let the customer end the service than offer any meaningful retention strategies
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October 2023 by Soumya A.
The reviews for this store, or any Xfinity store, aren't great so I was skeptical to come in. However, it's faster to pick up a model in store than get it shipped. I was in and out in 10 minutes! Theo was quick and pulled up all my details, and the relevant modem, in no time. Thankful to have a place with such quick and easy service close by.
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October 2023 by Mepa R.
I went with my elderly relative. The greeting team member and the subsequent team member who assisted her were very courteous. Will brought a low chair for the elderly person to sit in. The issue was resolved easily and guidance given on next step to reduce the monthly cost for people on limited income. I was very touched by the kind courteous service received at this location.
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October 2023 by Nicholas Vanderslice
This is my local store, but this review primarily contains the experience of dealing with Comcast in general- I truly believe every representative I've talked to at Comcast was as helpful as this company allows them to be.All that being said, if you have any other option for internet, I've yet to find an internet provider worse than them. Between delaying every step of the way with support and generally not giving you what you pay for, avoid comcast at all cost.
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October 2023 by Lizzie C.
I have yet to have very much luck with this store. I've been in twice in the past week and waited quite awhile both times. (1st time was about a 10-minute wait, the 2nd was nearly 2 hours) I could write a long story of my grievances with this and other XFinity stores, but will keep it short. Their employees have overall been rude (although there's been a couple of friendly ones sprinkled in there), the wait atrociously long and someone always ends up messing up our account and service plans anyway. If you can avoid XFinity and Comcast and find another phone/wifi provider altogether, I'd recommend it! Please save yourself the trouble.
