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February 2024 by saim khan
Excellent customer service - banked with Leya
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August 2023 by Xin Hao
I went this branch to make a wire transfer. I after a long waiting, I was told that I have to get an appointment for just a simple domestic wire transfer and they were fully booked for a day. Very interesting that I can do wire transfer on my own but the cashier can't. You lost a customer
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July 2023 by boyjoja
It seems that the old-fashioned spirit of providing good service is disappearing. Instead of being directed to the right person for a specific request, there are too many unnecessary questions being asked. The abundance of online banking conveniences has made service workers lazy. As a result, customers are expected to submit requests online in order to receive permission to go to the bank for simple needs. In addition to the expectation of submitting requests online, service workers also burden us customers with unnecessary questions that make us feel responsible for tasks that should be their responsibility. This may be due to the HR department recruiting unqualified employees or we are on the verse of transferring to AI for “better” services?..
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July 2023 by Jesús Lozano
Terrible customer service.....
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July 2023 by Abdul Popal
This location really makes me wonder why I ever decided to bank with Wells.
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July 2023 by siva kumar
Worst customer service and wait time will kill for small questions and other small issue with account
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May 2023 by Michael Coppinger
Karim helped us open a new checking account and apply for a credit card. Karim was extremely helpful and personable. We felt taken care of in his hands. Thanks Karim!!!
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April 2023 by Marlene Carabantes
14 people waiting and only 2 people at the cashier attending
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January 2023 by Shaira S.
THEYRE OPEN SUNDAYS 9am-12pm !! Almost every other bank is closed sundays :( but im glad this location is open!
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October 2022 by Ray Martin
Had cashed 3 checks here from same company. Now I can't cash the same company check. Smh manager and workers are not on the same page. I do not recommend coming to this branch, and or bank with Wells Fargo in general. You will waste time and energy. Mariana Capella lied about not seeing the previous checks I had cashed here. I will be contacting corporate. Thanks again for time wasted, because in the Bay area time is money!!!
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August 2022 by Richard SAT
Mr. Karim is excellent for helping us setup a new account. He is very knowledgeable and patient, making the process very smooth.
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July 2022 by A D
Employes definitely Need improvement on customer service.
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June 2022 by Carlo Sulzbach Sartori
Excellent customer service. I just dropped by and they helped me setting up an appointment so that I wouldn't have to wait in line. Once I arrived for my appointment, the banker quickly helped me open a bank account through a smooth process and got my internet banking running despite minor complications with the system.
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April 2022 by Luisa Molina
We had the pleasure to be served by Karim Abichakra, he was awesome! He was super patient with us, explained every detail that we needed to know and advice us during the whole process, thank you for your service!
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March 2022 by PLEADTHA5TH G
Employes definitely Need improvement on customer service.
