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June 2024 by Sh Taj
The banking system here is incredibly inefficient. My Zelle service stopped working, and despite numerous calls and in-branch appointments, no one could resolve the issue. Their only suggestion was to "create a new email." Additionally, they were five minutes late for our in-branch appointment, and during a previous visit, they refused to assist us because it was "after hours," even though I arrived five minutes before closing time.
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March 2024 by william barry
Very limited hours. You have to make an appointment to get an atm card. Can't get an atm card on Monday or Friday.
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March 2024 by Загнивающий Запад
Closed Saturday.
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February 2024 by David T.
came in to deposit a check the other morning and my mistake is not reading the review of this place. when I first came in, it was not busy and i got into a line waiting for my turn for 5 minutes and ended up walking up to the teller. The first thing I saw the teller was doing was checking her facebook on the computer reflection off her glasses. I can also tell by the look on her face that she doesn't want to work. I told her i wanted to deposit the check and she started to ask me question and ask my ID like if this check is actually my and ended up telling me can't be deposit. If you guys want better service and better customer service, i would advise you guys to go to Mountain View castro street. way better service than this dump. I hope corporate would take action and retrain all the staff again.
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January 2024 by Becca W.
This WFB branch has poor customer service. Lines are long. Clerks are minimal. Some customers need to be pulled aside to work with a manager, because with language or lack of financial finesse, they are holding up the line. It is pitiful to even go inside this branch. Avoid it at all costs!
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January 2024 by Nikolay Closson
One star!
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January 2024 by Gesly G.
Horrible branch, abysmal customer service. There was a very elderly couple there today and these folks couldn't care to help them. They did not have an appointment so the staff was asking them to come back next week. The old lady tried to explain to the two ladies that's it's a real effort to make it to the branch but they couldn't care less. The manager did not make any effort to help. And the demeanor of the two women staff was abominable. They should just be shutdown !
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December 2023 by Fresa777 L.
I come here all the time and when I needed them to help me clowin my CD account because of the 7 days period ( I thought I scheduled an appointment but something when wrong) they didn't care an didn't help me and I wasn't able to so this online. very disappointed.
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September 2023 by Stephen
Had a scheduled appointment with Wells Fargo. The bank called the evening before confirming the appointment, what I was looking to do and stated it would take about 30 minutes. Went into the scheduled appointment and bank was busy. Appointment started 15 mins later due to a previous appointment. Banker did not know what the appointment was about and informed me to do what I wanted was going to take an hour to set up. Lack of communication and valuing my time.
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September 2023 by Pramod M
Quick and friendly service. Not crowded and convenient parking
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July 2023 by Snehal P.
Why did they decide to close on Saturdays???? And the weekday bank hours are 9-5 so people who have jobs need to take time off from work to visit this branch. Ridiculous.. They closed the Mathilda branch for good too.
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July 2023 by Lidia Portillo
They make it too difficult to wait for an appointment, for example, mine was at 4:00 and more than an hour waiting and the long lines. It's not worth it because sometimes you don't have much time, they need to fix that """customer service" ”
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July 2023 by Mary Hernández
Very friendly
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May 2023 by mellovelo
One teller! Long line to outside of the door at 2:30 pm. WTH. The poor lone teller.Time to switch to a better bank service.
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May 2023 by Marc S
ATMs don’t work. 20min wait in line to make a cash deposit. Garbage policies by greedy executives is taking its toll on everyday folks. Bad Wells Fargo
