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July 2023 by marcel cafferata
I appreciate Jeff Scott's honestly and focus on success. He is a dedicated person and looking forward to working with him in there near future.
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November 2021 by C L.
During my first talk with the agent, she already learned the fact that I only had 2 credit lines and told me my rent history could count as a 3rd credit line. Therefore, I was shocked when she was not able to provide a pre-approval letter. This has almost cost me to fail the timeline for home buying. Such incidents happened before for the same agent when her customers had to seek other lending options in a tight timeframe, as shared by my colleagues. The agent was rude and ignorant during the whole process and shows zero respect to potential customers.
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December 2020 by Matt W.
Have zero security in any approval/pre-approval/fully underwritten pre-approval from Wells Fargo. Terrible mortgage experience Wells Fargo pre-approved us then issued a conditional approval so we were good to go for closing then pulled out last minute approximately 2 business days before closing for an issue not mentioned on the conditional pre-approval and completely non-financial reason. Wells Fargo provided no way for us to respond to their last minute objections and simply denied the loan leaving us high and dry risking our deposit in escrow. Never have had such a terrible experience. Tom Forker & Eva Black were our WF focal points. Update 12/31/20: Wells Fargo Corporate office called to inform that they have denied my request for an appraisal refund & also received a letter from Zoila Sarmiento stating the same. Stay away from Wells Fargo if you value your time and money.
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November 2019 by Abhishek Tiwari
Steve was amazing to work with! After an initial conversation early in our property hunt process, we texted him on a Sunday evening when we had almost finalized the property, and Steve was quick to respond and get on a (long) phone call to help us fully understand the process and the next steps. As the loan process started, Steve tried hard to get us the best possible rates, one eg: he checked and locked / unlocked rates over multiple days to lock-in the best possible rates t
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October 2019 by Brian C. Hale
I used Steve on my first home purchase. It was a simple purchase and thought he was a capable lender. In my next purchase, my rental property, I asked him if he would be able to complete the loan in time. He was very confident in his ability to get it done in time. Long story short, delay after delay, I was informed that he could not approve the loan. This was way past the date stated for the close and the seller, being contingent on another property, was in a real fix payin
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June 2019 by Wendy Rawley
I am a real estate agent and have worked with several lenders!
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May 2019 by Kimpang Lei
Worked with Steve on multiple transactions. He always gives me the most competitive rates. He is reliable and always responses to my questions promptly and professionally.
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April 2019 by Danielle G.
We've worked with Kevin Kettmann on our first home and are now working with him on our second on a short-notice move; he's incredibly responsive and makes transactions seamless. His responsiveness is especially appreciated in situations where quick bids can mean the getting your dream home, as it did for us. He offered us the best rate by a good margin and even helped us correct an issue to get a lower rate. Highly recommend--he will help you get a deal done with his uber-responsiveness and offer (and help to achieve) great terms.
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December 2018 by Yan Xia
It is our second time to ask Steve to help for buying loan. Steve is so professional and suggested us the most efficient way to prepare related the documents to get the loan. He always replies immediately and we strongly recommend the people to work with Steve for the mortgage.
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August 2018 by Dai Li
Steve is extremely professional: highly accurate and clear in his communication, amazingly available and responsive. I strongly recommend him for any loan shoppers!
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July 2018 by Haiming Bao
Steve is an excellent loan agent. He's super professional, responsive and reliable. My case is a bit complicated. He understands it very well and knows what documents to prepare to make the process as smooth as possible. He helps clear any concerns or questions and always tries his best to prepare the case. Is definitely a pleasure to work with him.
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May 2018 by Felix Ng
Steve is a highly professional, friendly, and responsive loan agent. Steve immediately follows up on any questions we have. He is a pleasure to work with, extremely knowledgeable and is highly recommended.
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April 2018 by Judy Chiu
Among many loan agents we worked with, Steve is the most professional one. His team is responsive and super quick! They analyzed our case (our case is a bit complicated) and suggested us the most efficient way to prepare related documents and get the load. Everytime we ask a question Steve can always replies immediately (unlike some other agents may need 1 or 2 days to get back to us) We really like him so heartily recommend the people who wanna get the mortgage give it a try with Steve!
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April 2018 by Chen Gui
Steve is the best mortgage agent I have met. He is a very dedicated person who works for his clients and follows through on every part of the process that is under his purvey.
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January 2018 by Samuel J.
Never works with this Branch gave me lot of false information about the mortagage rates. Garry Basi is one of the worst Home Mortgage Consultant who doesn't have any knowledge of the existing offers going on. He always asks customer to come to the branch even for simple things totally unprofessional. I am glad that i went to awesome credit union for Home loan.
