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March 2024 by Mike Benz
Driver marked my package delivered but never delivered it. They didn't count on my fiance working for the leasing office. We checked the cams 30min before and after said drop off and the UPS driver never even came on property. Bunch of lazy and or theifs. I recommend a different carrier
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March 2024 by Jatin Chanana
Bad customer service and rude representative. Not a good way to run business. Would rather choose a different service provider.
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March 2024 by Mike Lemus
Customer service sucks!
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February 2024 by Michele Hott
I have been going to this store for about 5 years. I have been totally satisfied with the service and helpfulness of the staff. I love this store
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February 2024 by Brian McKeon
Great service from JV at this store. I had a late drop off and he stayed open and helped me get everything properly ready for shipping.
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December 2023 by Yingnan Xiao
Exact same experience as other comment mentioned - they refuse to ship the package unless I purchase tape from the store, or go back home to tape it more complete, both the large and small package. Not saying the large one, but even for the small package the manager pointed out a half inch gap around label and refuse to help tape it. Providing a short tape so I can do by myself is not an option. Be sure to pack well or bring the tape if you'd like to drop off packages there.So sad - I used to use UPS as my primary business shipping for years but this is definitly not the service I'd expect. I'll switch to Fedex for the next year - similar price, at least they always provide free tape around the store.
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December 2023 by Teresa H
I dire need of customer service training. Came here today to get something notarized, and the gal refused to take my father's military ID. I shared that the website says that a military ID is valid for identification, and she was extremely rude, stating I can not trust the website and they only follow what the notory official site says. When I attempted to share with here that the official website does list it as valid form of ID and went show her the page thinking she would want to know for reference she again curtly responded that she was not here to argue with me and if I wanted to be refused she would do that (did not even look at the page so obviously she haad no interestin finding out id it was true or not) . I needed to call someone to be a second witness. Besides, it looked like my 88 year old fathers military ID was a fake. It is up to the notories' discretion if they want to accept a form of ID or not. I am baffled at the reason why she felt it to be so necessary to be so rude to a customer. Take your business elsewhere. If my father was not in a cast and using a walker, I would have. Will never go to this location again.
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December 2023 by Abhay Patel
Absolutely DO NOT come here. Terrible service. They don’t tape your package or print for free. Thats been free at many other UPS Stores that I’ve been to. Short Asian guy is the worst there. Sounds arrogant and just picking his nose the whole time while a nice lady trying to help.
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December 2023 by Greg Lane
There is a nice lady here. When you have issues with packaging or need help she goes out of her way to help you. I do not know her name but she is about 5'9 and Asian. Younger lady. Very considerate and helps you with amazon packaging. She would make a good manager.
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November 2023 by Shanmugapriya Ravindran
If possible I would give 0 stars for the way they talk to the customers.The Indian women are the rudest.Someone (Asian women, she was good) was helping us with tapes(which we bought from store) and the Indian lady was as like she has helped you enough.Like seriously????
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October 2023 by Harry Terkelsen
Tried to return a package here but since it wasn't taped up they refused to ship it. FedEx has always taped up my packages or at least given me free tape to use. There was also a long line because other customers were also caught off guard by the no-taping policy. I used to think all the shipping companies were basically the same but apparently it's possible to have uniquely bad service. I recommend using FedEx instead if you can.
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October 2023 by Ashok Narasimhan
I went to this store to send a package internationally. Peggy was very helpful and found and corrected a mistake in the address I was sending to.I bought some other items when I was in the store , but forgot them when I left . Peggy called and alerted me, I came back and picked them up.Peggy did a great job, she is an asset to the store!
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October 2023 by Rithvik Merugu
Avoid going to this UPS. The front desk man will always try to overcharge you saying it's company policy. When we contacted UPS customer care they said it was a privately operated franchise and the owner can charge you whatever he wants to and nothing can be done about it. When we went to the store to return an Amazon item. He said it needs packing and directly told it would cost $35 just to package it without even measuring it. When I asked to see a pricing chart for this he said there is no pricing chart and he would need two boxes to package my item. Most likely scamming people because I returned a similar package at a different UPS store and they charged me only $9.99 for packaging.
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October 2023 by Feng Yang
The worst customer service.Exactly the same thing happened to me again as happened to WJ. need to seal the Amazon return box yourself at home. Otherwise, They will not do you a favor for just a tiny piece of tape and ask you either go home to seal it or buy the tape from store to seal it. At the end I got tape from CVS and sealed myself.Saw UPS replied to WJ’s post and looks like they just pretended to be care about customers.
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October 2023 by Amit Panchabhai
This is my favorite place for shipping especially Amazon returns. I go in the afternoon to avoid crowd. Even if there is a crowd the line moves fast since 3-4 people work at the same time. The manager Ryza is a sweet person. Always greets you with a smile and gives you all the information whether you want to ship domestically or internationally. She also does notary. Other staff members are nice too. The great thing is they are open on Sunday too.
