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August 2024 by Xiwen Zhao
Thanks for the Ford Sunnyvale staff and they are really friendly and helpful! I was running out of gas next to the street, with a non-ford car, needed assistance. Even their maintenance department is closed, but they still warmly helped me to fill some gas with no charge so I can drive to the closest gas station. This saved lots of my time waiting for tow truck or road side assistance! Thank you so much!
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August 2024 by Nick Lamarra
Awesome service, reliable staff no issues
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August 2024 by Pavel Dutov
[Edit, but keeping the original review below as is] The service center reached out to me and tried their best to make things right. I appreciate their effort and that despite having many many reviews they care and they try to do right by customer, so improving my rating from 2 to 4 stars.
[Original review] Do not recommend. I went there a couple times for the oil changes and once for a warranty claim. Service writers are decent, but technicians don't seem to have their act together. During the oil changes first time I asked them to do tire rotation and pre-labeled wheels to see what pattern will they use for the spare - it was completely random with one wheel staying where it was. Next time I asked not to do tire rotation, though labeled the wheels just in a case - they randomly swapped 4 wheels around with no rhythm or reason. How can I trust a dealership that can't even do a tire rotation?
For the warranty case, my trailer controller went out and it took 4 separate trips to the dealership to get it fixed. I told them what happened and what parts I need prior to the visit. Of course they didn't have the right part when I brought the car the first time. Then they ordered the wrong part next time. Then they didn't get to work on the car by the time I got back to pick it up (per previous agreed time).
I am going to try to avoid visiting Sunnyvale Ford next time.
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August 2024 by Mikhail Ekchenguer
As a young man who has owned 8 cars I have been to and purchased from many different dealerships. I have had some good experiences and some not so good. But this was by far the best from beginning to end! I prefer to purchase used vehicles because I get a great deal on them, I came to the dealership knowing exactly what I wanted and was greeted by a sales rep named Brandon. He was amazing, very professional and patient as I had many questions and concerns. He addressed every single one and really made me feel comfortable which I can’t say for many other dealers. The Lincoln Aviator was low miles and in amazing condition and Brandon showed me features I didn’t know even existed! The whole process was easy, fast and confidence inspiring. I will be recommending Brandon and Sunnyvale Ford to all my friends and family who are looking to buy a car. Truly an amazing experience through and through!!!
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August 2024 by Cesar Ramos
Anderson Like Always Thanks again for turning our Fleet trucks back the same day!!
Thanks again!!
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August 2024 by Param Chahal
The dealership was very clean with professional staff, especially Emad the sales associate is very easy to work with and had a professional management.
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August 2024 by Emad Amaar
Bought a car here, very professional staff. Would definitely recommend. Maseeh was the sales manager and great to work with.
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August 2024 by Squid King
My 2015 mustang was in need of a new engine and thankfully I had Alexander Ruiz helping me thru the whole process with getting car fixed. His personality was outstanding and genuine. I have my car back now and it runs brand new. I’m so happy to have my car back and if you ever come to Sunnyvale ford service ask for Alexander he does it beyond right. Never had any issues or felt like I had no choice. Very straight forward and I respected that a lot. Will say it again choose Alexander Ruiz for your help in service you’ll never be let down.
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August 2024 by Ben Cyrus
Everyone is helpful and try very hard to help with the pricing and delivery. Thanks,
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August 2024 by Jim Koren
You buy a service package but instead of quick service you end up spending 4 hours for a simple oil change. Management is too busy playing golf to service their customers. (The owner change for work to golf attire and lift while I was waiting.)
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July 2024 by Margaret Flores
Excellent service, they went above and beyond to make my experience positive. I was very surprised by the excellent service
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July 2024 by Karlo Delosangeles
Kris was a great service advisor
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July 2024 by uday s
Went to sell my car. Value offered was way too low and the manager didn’t even come to look at the car.
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July 2024 by David Frankel
Sunnyvale Ford made leasing my new Mach-E a breeze. Thank you Sagar!
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July 2024 by Santiago Raffo
Great service at fair price
