Sunnyvale Ford is a well-regarded dealership located in Sunnyvale, CA, serving surrounding areas like San Jose, Fremont, Santa Clara, and Mountain View. The dealership offers a diverse selection of new and used cars, trucks, and SUVs, featuring popular models such as the F-150, Explorer, and Mustang. Customers often praise the friendly and helpful staff, highlighting their willingness to assist even with unexpected situations, such as providing gas to stranded motorists. While many reviews speak positively about the sales experience, with staff like Brandon and Emad noted for their professionalism and support, there have been some concerns regarding service efficiency. Some customers have encountered issues with service appointments, particularly regarding oil changes and warranty claims, suggesting room for improvement in technical execution. Overall, Sunnyvale Ford is recognized for its clean environment and dedicated sales team, making it a recommended choice for car buyers. The dealership also offers auto repair services and financing options, along with various specials and incentives to enhance the customer experience. Despite some service challenges, the dealership's commitment to customer satisfaction shines through, with many customers expressing their intention to recommend Sunnyvale Ford to friends and family.
I’ve been a customer for 10+ years and my experience with the service department has always been great. Steve at check in is awesome! Welcoming and efficient at handling the many cars arriving for early morning service. My service advisor, Newman had great communication and reminded me of my Ford Pass points which... read full comment
August 2024
Anderson Like Always Thanks again for turning our Fleet trucks back the same day!! Thanks again!!
August 2024
The dealership was very clean with professional staff, especially Emad the sales associate is very easy to work with and had a professional management.
