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July 2024 by Ananiya Alemayehu
Good cleaning but unprofessional and deceptive practices
I visited this car wash today and had a deeply unsatisfactory experience that left me feeling scammed. Initially, things seemed pleasant enough when the attendant quoted me $55.95 for “the works” car wash. However, upon checking their website while waiting, I discovered this price was for SUVs, vans, and trucks, while my car, a Tesla M3 sedan, should have been charged $45.95.
When I pointed this out to the cashier, she tried to bluff her way through by claiming I might have added fragrance, which I hadn’t. This was frustrating but not surprising, given my earlier interaction with her about their advertised “buy 3 washes, get 1 free” deal. Initially, she claimed it was actually “buy 5, get 1 free,” then switched to “buy 4, get 1 free,” and finally offered the original deal when I was clearly dissatisfied.
The deception didn’t stop there. When I confronted the attendant outside, he dismissed my concern with an insulting comment about the price I paid for my car, stating he treats all Teslas as SUVs. He begrudgingly asked the cashier to refund me the $10 difference, which she did rudely and only after trying to upsell me another wash.
Despite the good cleaning job done by the other workers, this experience left a bad taste in my mouth. It’s unacceptable to advertise one thing and trick customers into paying more. I tipped the person who washed my car for their good work, but I won’t be returning to this place.
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July 2024 by Garrett Greer
Way way way overpriced and the job was half done. I cannot recommend.
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July 2024 by benedict waters
Was very happy with the quality and price of the service. I got the interior snd exterior package and both inside and outside of the car look great. I got espresso while I was waiting and that was also very good.
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July 2024 by Anh-Thu Nguyen
My car was embarrassingly dirty inside and out ( I was traveling for a month so it got super dusty). Waited for a quick 15-20mins to wash and my car came out so clean! I had a lot of random workout stuff in my car (yoga mat, socks, shoes) and they were so nice to organize them and put them in a plastic bag while they cleaned in the inside. They wiped everything inside the car too! Go here. So affordable and they are so nice, and quick!
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July 2024 by John Lin
Just pay in person and skip paying online - it's more expensive to pay online if you have a van because they charge you an extra $10 when you get there. The hand washing is great when they have two people do it and it gets most of the corners and crevices - they also brush your tires which is nice. When it's just one person - he's rushing so it's not as clean if there was sap or something like that in your car...but it's $35 for a great hand wash. Only sometimes do I catch a speck or a spot that didn't get washed
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July 2024 by Shruti Kulkarni
Very unprofessional service, my car was still dirty with stains after the wash.
My car stains were left as is, they didn’t even try to clean with the towel, I tried to confront them, even showed them by cleaning a patch, and the stain got lighter in front of them. The owner refused to believe and said I’d have to book clay cleaning worth 200$ and he will not spend all day trying to clean this.
For context, my car went in for cleaning at 10:10, and I received it at 10:26, do they didn’t even spend the 30 mins to get rid if the stains.
Another issue is that if they knew that they can’t get the stains out, they should have told me when I brought the car in, rather than the surprise.
The owner seemed to think that it’s pointed out l. He didn’t even stay to apologize.
The last minor thing was, we had accidentally booked a SuV cleaning($55) instead of Sedan (45$), they didn’t have the courtesy to refund that too. So the service sucks, owner is specifically pretty horrific to deal with. Take your business elsewhere as they’re overpriced for nothing.
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June 2024 by Roman Bsharian
The manager is great and supervises the work. washing is safe for the car.
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May 2024 by Aynoor Saleem
They keep you waiting while they clean the car in front of you from inside. There is no need to keep other cars waiting if they only want to get outside cleaned. Waste of time.
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May 2024 by Vinod Krishnan
Windshield wasn't correctly
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April 2024 by Brenden Owen
This place charges for air, which should be free. Don't go here if you are looking to fill your tires.
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April 2024 by Bharath Anumolu
Didnt wash and vacuum properly and broke the license plate screw. Not a good service dont recommend this
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March 2024 by Zhouyu Qian
Good wash for the exterior but the interior still isn't fully clean. Not worth it to pay $55.95 for a full service wash when the interior still needs cleaning. The exterior is well done though. Will come back to do the exterior-only wash.
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March 2024 by Taylor Solazzo
Spent 81 dollars for a outside + inside wash - Outside windows were streaked from improper drying and the car mats in the car weren't fully cleaned. Dirt remained in the cup holders and dog hair on the floor. While it was still somewhat cleaned, for 81 bucks, it should be considerably better. Way too expensive for the quality!
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December 2023 by Valerie Jarvis
I don't think my car has ever looked this good inside and out! The whole crew at Sunnyvale Car Spa are top notch!
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December 2023 by kaushik illa
Looked the kind faces and clean car. A little on expensive side but they have a package deal which is great !