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December 2023 by Dante Gutierrez
My partner has lived in the complex for 2-3 years and shared his/her experience with me:-They recently changed the water fee to having all the complex uses divided by the number of units. They sent an email threatening them to comply or their credit score would be hurt. I have never heard of any apartment complex threatening their tenants in such a way. This led me to post the experience and while keeping his/her identity anonymous.-The neighborhood has prevalent crime and theft. As other reviews have stated, multiple tenants have had their wheels stolen on multiple occasions (as the renters parking is not secured at all).-Hot water availability usually fluctuates over the week.-As everyone else has complained, I can confirm that the walls are extremely thin and everything can be heard. Some neighbors decide to have their dogs on the balcony alone all day long and barking is nonstop. Many have sound systems that can be heard at all times so be prepared for your sleep to be disturbed.While the amenities are great, the details mentioned here have a great impact on your quality of life, especially over long periods. It's better to spend a little more and invest your time and money somewhere safer and with a higher quality of life.
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December 2023 by Jia Rohleder
Thank you Victor from the maintenance team! He is always very professional, knowledgeable, and detailed oriented. He helped us fixed on our unit broken A/C which didn’t be fixed by the previous 3rd party.He is really friendly. He knows we have a baby at home, and he will make sure to wear shoe covers before entering. We’re really appreciated Victor’s extra care.
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November 2023 by Blu Klaisuban
I've lived at Spruce since 2019 but soon to move out. The first impression with the staff wasn't the best but they have approved over time. Overall, it's been such a great experience. Each home comes with a garage parking, essential appliances, wood floor, and modern look. The communal space includes gym, swimming pool, hot tub, game rooms, lounge, and tennis courts!! They do a great job maintaining beautiful landscape, communal amenities, and each home. The leasing office staffs are very responsive and helpful when I needed help. I love that they implemented technology like resident portal software, Amazon lockers for packages, and smart lock product throughout the entire community. These not only really bring convenience for the tenants but also more security.A couple of drawbacks, since this area is in the heart of silicon valley, rent is pretty high. And this city is not bus friendly. There are times when loud jets fly over the property.Anyway, I'd DEFINITELY RECOMMEND this apartment for any individual, a couple, or a family. It's worth it!
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October 2023 by Anastasiya Kan
Hey, a year ago I was looking for an apartment and found this great place. But unfortunately I checked the reviews on Google maps and other sites and everything looks so sad. I mean, as you can see, the rating is 3.7, but trust me, that's not even true.We lived here for over a year and it was a great time: the area is large (you can easily and safely walk around and inside the residential complex), the amenities are very good: tennis courts, a hot tub, swimming pools, gardens, a games room and other cozy places. You have the option to book the amenities and throw a big party for your friends (like we did many times).I agree that the neighbors can be loud sometimes and the ceilings and walls are thin. But we lived in the Heatherwood building on the 3rd floor, so we never complained about noise, everything was calm.And the staff is amazing, I love everyone in this community. They were very friendly, helpful in every situation and careful. The cleaners, plumbers and other workers were professional. Many thanks to the guys for your wonderful work!Overall: worth it, 8/10! The price is really affordable. If you check the apartment market nearby, you will be shocked at how cheap the property is for such a service.Highly recommend! We moved out only because we were looking for another location and right now also we are living in Prometheus apartments.
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September 2023 by Katarina H.
I moved out of Spruce apartment apartment more than a year ago, the price for this apartment is quite high and the quality is low, I have always paid on time and there have never been any problems with me. However, I had several pictures hung up that left small holes in the wall for which they have charged me almost $1200. My reason for moving out of this complex was mainly because the bathroom smelled of mold and cockroaches crawling out of the showers and sink when I complained about it, nothing much happened with it and I think that's finding cockroaches in a coffee mug or bed in an apartment where you pay almost $4000 is unreal, when I complained about these things 4 months ago, they said that they would help me with it and solve the misunderstanding. but when I contacted them they told me that the manager who wrote me a message on Yelp is unfortunately no longer working with them and I haven't heard from them ever since, unfortunately this issue is now causing major problems on my credit score and I think it's very unfair, because I was an honest tenant who always paid the rent on time , actually over 50K in 13 months. No one ever talked to me or contact me about how to solve this problem. very bad and expensive experience.
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August 2023 by Kevin Liu
I stayed at Spruce for a little over a year. It's a nice apartment community with good amenities (great pool, clubhouse, plenty of parking, and tennis court). Staff was very professional; from move in to move out my experience was smooth. If something came up, maintenance would fix it within 24 hours. They also helped with package issues and my move out charges were reasonable.Only thing to be aware is that depending on your apartment location, it could get a little noisy. I didn't really mind too much and staff were helpful in resolving any noisy complaints.Had to find a new apartment in SF because of a new job but I would definitely stay at Spruce again if I am back in the South Bay!
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July 2023 by Anastasiya K.
We live here almost a year. Firstly I was really confused because of reviews on Yelp&Google Map, we though it could be bad place for us. But in reality I'm in love with apartments. The prices here are not the cheapest, but it absolutely worth it, and not so high in comparison with others nearby apartments. I want to mention that leasing & neighborhood managers are fantastic, they were always friendly and helped us in every situation.My only concerns that buildings are old (they were built in 70s); and your experience of living here will depend on what neighbors you will have. Because sometimes they could be noisy and behave themselves like a dirty pigs :((
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July 2023 by Aditya
Located in a nice neighborhood, great space to call home, although there are several pros and cons to be mindful ofPros- great locality, right of El Camino and closer to downtown Sunnyvale- friendly neighbors, opportunity to connect and meet people- good amenities, resident portal to reserve amenities and also connect with neighbors- mostly helpful and responsive leasing officeCons- paper thin walls and ceilings, not an exaggeration when people say you can hear footsteps of neighbors living above or through side walls- Prometheus isn’t invested in trying to fix this issue, so it’s likely not going to get better- When you move out, be extremely mindful of what they’re charging you for and be aware of your tenant rights in California
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June 2023 by Rutger Vromans
We've recently moved into Spruce Apartments from Europe and are really enjoying our time here. The nature around the complex is beautiful, the amenities you get within the complex are great, the front desk is very friendly and they reply very fast over e-mail.I have to give a shout out to the maintenance team as well, we've had some issues with our appliances. We send out service requests via the Web Portal and Jose P. came to us the same day! He is very friendly, fixed all our issues very quickly and also had time to fix additional non-reported issues.
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June 2023 by Katarina Hayes
I live at Spruce Sunnyvale for over a year, pay almost 4K per month, you can hear the neighbors from all sides, it was not even possible to sleep, when I complained about the noise at the reception, they always said that they would do something to reduce it, but nothing ever happened. the doors at all entrances don't close, so if people don't slam the doors properly, anyone can get into the buildings, I've witnessed many times that people who have no business getting into the building walk in and knock on door try to sell things. The complex only appears to be renovated from a distance. Mold in the bathroom covered with paint that started to come to the surface in just a few weeks, balcony floors painted so cheaply that it started peeling after the first rain. the wooden floor, which had many grooves and rakes, was only smeared with brown paint. the worst thing was that cockroaches came out of the shower drain and started to crawl all over the place. When I informed the management that we had cockroaches in the kitchen and they were crawling into our food, I had to wait several weeks before they came with the spray, unfortunately the cockroaches were back in a few days. when I finally moved out, I cleaned everything up. In a few weeks, we were charged over a thousand dollars for the hooks on the walls where I used to hang pictures. I have always taken care of the apartment and paying such an amount for a few holes that are very easily repaired is simply absurd. this complex only cares that everything looks good on the surface and in the common areas, the service for the people who live there is unacceptable.
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June 2023 by Xinrui Hua
DO NOT COMELived here for half a year and finally I cannot tolerate it and decided to move. The decision is hard because there is penalty for early termination of lease: 30 days notice + 2 months rent. The total cost is 3 months rent. So I strongly recommend avoiding this place.It’s A VERY VERY VERY NOISY PLACE. You can hear everything happening in neighborhoods. My apartment was on the 3rd floor (3rd floor is the top floor) and I expected it would be quiet since no one is up from me. However I was totally wrong. I can even hear the noice from people understairs walking and talking. The horrible thing is when children understairs jump in their rooms, I can feel the building shaking like earthquake. In addition, the exhaust fan in bathroom needs to operate 24 hours a day and every night I need to tolerant the noise from that.That’s not the worst case. Since I moved in, I submitted several requests for the BAD SMELL in my room. At first I thought it’s because of disposal and pipes. People came and cleaned up them. But the bad smell is still there. After several fix, the worker told me that the bad smell comes from the wall. There are several place in the room that bad smell can come out from the wall. He tried to block a hole from the wall under the sink. But that even did not work because there are other places leaking the bad smell, such as from cabinets. I also tried Fabric Spray and Odor Fighter, but it made the situation even worse. I can smell both smells at the same time! At last I gave up because the building is so old that you cannot expect people to fix the issue by simply block holes one by one.SO DO NOT COME!
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April 2023 by Mehul Bastawala
They have good service , amenities, big and newer pool , tennis courts, good club house , been happy. The apartment size could be bigger and bathrooms I have seen do not have windows. But maintenance crew including Victor and Nachos have been nice and prompt with service requests.
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April 2023 by Shanmugapriya Ravindran
We lived here for 3 years from 2018 to 2021 and loved it there!The unit we lived in had an amazing view of the pond and trees from the patio and bed room.The community is well maintained with a lot of greenery. The maintenance team is awesome! They make sure to take care of all your requests ASAP.The leasing agents are very good as well. They talk to you in a polite and pleasant manner and are helpful.The only issue was the loud noises we could hear from adjacent units. We would be able to hear shower sounds too.Apart from that, this place is lovely to live in :)
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March 2023 by Abhishek Monangi
A great ambient place with top notch club facilities but sucks at noise/sound proofing. It affected weather as well, cooling and heating apartment spaces would be tough and consumes more power to achieve expected temperatures!
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March 2023 by Maria
I recommend avoiding this place. I've spent 2 years here and I really feel depressed. It’s A VERY NOISY PLACE. You can hear everything what’s happening in neighborhoods. It’s too expensive for all that stress. False Fire Alarms are really brain killers. Overall, expect headaches and cheap quality.
